Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,159 Reviews)
Rating breakdown 2,159 reviews
5 Stars
1,734
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Poor Quality
on November 12, 2023
Posted by: Concerned Customer
from Los Angeles, CA
Our Vertuo Plus started the famous dreaded Nespresso Coffee Leak, staining our countertop over time. Nespresso only offered a 35% discount on older Vertuo machines. We opted for a full price Vertuo Pop to get more counter space, and it came earlier this week. Not even a week later the new Vertuo Pop starts with the famous Nespresso Coffee Leak from the machine bottom. Not sure if this is a lemon of a machine or just "what to expect" these days. We've poured a lot of money into Nespresso coffee over the years, have bought four machines between my spouse and I, and we are concerned. At least Nespresso let us return this product because it's not even a week old, but please address the descending quality of these newer machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your new Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
breaks very easily, won’t replace
on November 11, 2023
Posted by: echoel
don’t waste your money on this stingey ghetto company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Choice
on November 11, 2023
Posted by: Ht
from Georgia
Purchased over a month ago and definitely is a game changer. The quickness and ease make it a must before taking the kiddos to school. The assortment of espresso are rich, smooth, and flavorful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super convenient
on November 11, 2023
Posted by: FJH3
from Paper City, MA
[This review was collected as part of a promotion.] I have two Nespresso vertuo models and really enjoy them both. Great coffee and espresso quick!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very sleek easy to fit in limited space
on November 11, 2023
Posted by: Danish
from Chandler
[This review was collected as part of a promotion.] I bought my machine last month and love the taste of rich coffee in the mornings that is now so accessible
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features in a compact size!
on November 10, 2023
Posted by: mh_atx
from Austin, TX
[This review was collected as part of a promotion.] Love the form factor of the vertuo pop. I would definitely recommend getting the Deluxe version with the larger water tank and nice chrome accents. Works great! Very quiet machine. Nespresso has done it again with a wonderful product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee foam!
on November 9, 2023
Posted by: Meezmoo
from Pasadena CA
[This review was collected as part of a promotion.] So easy to use. I have so many kinds of coffee makers at home and finally decided to get the vertuo pop. It is the only alternative to an espresso maker. I love that it’s versatile and I can try hot and iced coffees of different sizes. Coffee comes out strong and the seasonal releases make things interesting.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee
on November 8, 2023
Posted by: jsl
from Scottsdale, AZ
[This review was collected as part of a promotion.] I have been a Nespresso user for years. I have the original Nespresso, an i use it as a topper for my Vertuo pod. I really think this combo is my favorite, I'm so sold on these products that I recently purchased the Vertuo pop plus for my son and his wife. They love it, and I look forward to many visits for the Nespresso store to buy pods for both households!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA