Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,159 Reviews)
Rating breakdown 2,159 reviews
5 Stars
1,734
4 Stars
249
3 Stars
59
2 Stars
35
1 Star
82
92%of customers recommend this product.
(
1,692 out of
1,840)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
4
I love it
on November 20, 2023
Posted by: Sw627
[This review was collected as part of a promotion.] This is my first coffee machine and I made a great choice! Easy to use and delicious flavors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Broken frother only used handful of times
on November 20, 2023
Posted by: Amy5383
from Tennessee
Used my frother a handful of times and now it won’t work. Pretty disappointed in my first purchase of these machines in terms of coffee. This version does not have a catch tray so i need to be super careful with light marble countertops.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 21, 2023
Thank you for your review. We are sorry to learn your Aeroccino3 Milk Frother is not working. As part of your Aeroccino3 Milk Frother machine’s maintenance, we recommend after every froth, you wipe out the milk residue with a damp cloth and rinse out the machine with cold water from the tap, until it is cool to the touch. Your Aeroccino3 Milk Frother comes with one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
buy an other
on November 18, 2023
Posted by: isa3162
from new mexico
i bought the machine on September on November it was broken I cleaned it descaling nespresso solution it but it s dead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Pop machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee! Easy to use.
on November 18, 2023
Posted by: kelsea
from Seattle
[This review was collected as part of a promotion.] I've been trying out the different cover flavors and styles, and they're all great! While I've mostly made regular cups of coffee, I've also been learning how to make espresso drinks using the Vertuo Pop Plus. I drink a lot of coffee, so the deluxe was essential, as it has the larger water reservoir.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Quality
on November 16, 2023
Posted by: Natalia
from Connecticut
Liked the coffee and the compact size. But the machine stopped working after three month. Cleaning and descaling did not help. The Nespresso Help Line was not very helpful either. DO NOT buy this machine, You will be disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, November 17, 2023
Thank you for your review. We stand behind our brand and our products. If the service you received was not in line with your expectations, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee drinks and Beautiful too!
on November 14, 2023
Posted by: Tweezie
from Miami
[This review was collected as part of a promotion.] Loving my machine. Makes the most delicious coffee drinks with many different sizes. And it looks beautiful on my counter!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
My Coffee
on November 14, 2023
Posted by: Andrew 10
from Waukegan IL
[This review was collected as part of a promotion.] A month ago. I bought the package. I would gladly recommend ot to my friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffeeee is life!!
on November 13, 2023
Posted by: Sandy
from New York, NY
[This review was collected as part of a promotion.] I bought this machine three weeks and can’t imagine how I managed without it all this time!
It has upped my coffee game to another level! I am thoroughly enjoying my morning brew and I have decaf to wind down in the evening.
The neat trick of turning any size coffee pod to a doppio is phenomenal! I have a lot of lungo sized coffee and now I have doppio shots which instantly helps me to get ready for gym faster.
It has upped my coffee game to another level! I am thoroughly enjoying my morning brew and I have decaf to wind down in the evening.
The neat trick of turning any size coffee pod to a doppio is phenomenal! I have a lot of lungo sized coffee and now I have doppio shots which instantly helps me to get ready for gym faster.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA