Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
2
Spring for the bigger model!
on November 4, 2023
Posted by: Shayne
from Florida
This machine is extremely noisy and does not have a stable base. When you go to close the latch the entire machine moves. Very disappointing purchase for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 6, 2023
Hi Shayne, thank you for your review. We are dismayed to learn that the Vertuo Pop Plus does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Get it!
on November 4, 2023
Posted by: Mp
from Georgia
Was hesitant at first but was so worth it. Makes amazing coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features
on November 3, 2023
Posted by: Donnie
from Los Angeles
[This review was collected as part of a promotion.] Compact. Fast and convenient. Great selection of coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee from the comfort of home
on November 3, 2023
Posted by: SeanK83
from Westerville, OH
[This review was collected as part of a promotion.] Random mall purchase, 100% worth it! The taste and quality of the coffee it makes far exceeds any kuerig coffee machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Think how many want that first cup?
on November 1, 2023
Posted by: Mouse Pie
from NY, NY
Gifted this 2 months ago. Soooo disappointed. Too long to brew one cup of coffee! Who gets the first cup? By then someone wants a second but….wait no time. Better choice would be make a product to produce 6+ cups, easy peasy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPop+ machine did not meet your expectations. The machine can brew one capsule at a time. We can suggest using the Carafe Pour-Over Style 18oz. capsule to brew a larger serving to serve more guests at once. This machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to assist you with ways to enjoy your VertuoPop+ machine. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cute and versatile
on November 1, 2023
Posted by: Olivia250
from New Mexico
[This review was collected as part of a promotion.] Love that it is small and accommodates more pods than my last machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
good machine for small spaces
on October 31, 2023
Posted by: DG
from orange county CA
[This review was collected as part of a promotion.] I like that this new Vertuo is compact however it slides around when you open and close top.
I would recommend this to a friend!
Response from Nespresso USABy Lisa, Customer Service, November 1, 2023
Thank you for your review. We understand your Vertuo Pop+ machine slides around when you open and close the head of the machine. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even after your machine is out of warranty. We recommend calling us to speak with a machine expert to have your machined viewed via a video chat. We’re available 24/7 by phone. You can also request machine assistance via Live Chat, which is available 7 days a week from 8AM to 10PM EST, via our website. We look forward to addressing your concerns soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for the Office
on October 31, 2023
Posted by: sdkm007
[This review was collected as part of a promotion.] Very Simple and easy to use. Great for the office!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA