Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.7
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
400
4 Stars
59
3 Stars
14
2 Stars
5
1 Star
8
96%of customers recommend this product.
(
365 out of
381)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Think how many want that first cup?
on November 1, 2023
Posted by: Mouse Pie
from NY, NY
Gifted this 2 months ago. Soooo disappointed. Too long to brew one cup of coffee! Who gets the first cup? By then someone wants a second but….wait no time. Better choice would be make a product to produce 6+ cups, easy peasy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPop+ machine did not meet your expectations. The machine can brew one capsule at a time. We can suggest using the Carafe Pour-Over Style 18oz. capsule to brew a larger serving to serve more guests at once. This machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to assist you with ways to enjoy your VertuoPop+ machine. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the vertuo pop
on April 29, 2023
Posted by: riric
from Newport Beach, CA
[This review was collected as part of a promotion.] It’s so easy to use and it takes up minimal counter space!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste!
on July 15, 2023
Posted by: Kelly
from Florida
[This review was collected as part of a promotion.] Smells and taste great! Not bitter at all. Strength is perfect
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Broke down
on June 18, 2024
Posted by: anonymous
from Vacaville ca
[This review was collected as part of a promotion.] I bought this a month ago and it constantly broke down so often that we had to get an exchange for a new one. Hopefully this one works better.
I would recommend this to a friend!
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We're dismayed to learn that your first Vertuo Pop Plus did not meet your expectations, and we're thrilled to hear that you were able to receive a replacement machine. We can assure you that this is uncommon and not to be expected in the future. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features for the Pop+
on December 29, 2024
Posted by: Gracie and her Nessies
from California
My 2024 Secret Santa gift! I LOVE LOVE LOVE IT!
Having the choice of what size to make my choice is everything!
Having the choice of what size to make my choice is everything!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE AT FIRST TASTE
on August 24, 2025
Posted by: Jeri
from Manistee, MI
The first time I used this machine was on a trip to Italy, in Air b&b. Fell in love and bought one when I returned. LOVE IT
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing at home coffee
on April 13, 2023
Posted by: _beingjulia_
[This review was collected as part of a promotion.] I am obsessed!!
As soon as I got this in the mail I tried it out. The coffee is delicious, it’s easy to use and clean.
I am an avid coffee drinker and am over the moon with this machine!
I would highly recommend this product to my fellow coffee lovers.
Written by a customer while visiting influenster.com
Customer Rating
5
So cool! Yummy espresso!
on April 14, 2023
Posted by: christa2613
[This review was collected as part of a promotion.] I received this product free as part of a VoxBox incentivized campaign. Im in love with the Nespresso machine and the products that came with it, too! The function of the machine is so simple to figure out and the pods are so compact and easy to store. The espresso that comes out is delightful, foamy, and when you lift the top of the machine after brewing, it tosses your used cartridges in a built in waste bin. How fun!
Written by a customer while visiting influenster.com