Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,983 Reviews)
Rating breakdown 1,983 reviews
5 Stars
1,594
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,552 out of
1,683)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Recommend other vertuo machines, regret the Pop
on March 25, 2026
Posted by: KK
from Arkansas
I bought my pop two years ago for my office. Through the years, I have owned three other Nespresso Vertuo machines. I regret buying the pop. It is loud and has irregular coffee results, sometimes watery, sometimes burnt tasting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 26, 2026
We're sorry you did not enjoy the Vertuo Pop. All Nespresso machines come with at least a one-year warranty. Please give us a call at, 800.562.1465, we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on April 7, 2026
Posted by: Arkadiusz
Excellent machine. Love it. Makes good and tasty coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall great machine
on April 25, 2026
Posted by: kay1234
from Ohio
I bought this machine about 2 months ago, and I have never been so impressed with a coffee machine before. It makes the best espresso, and it has run great so far. It looks so cute at my coffee station, and I have made so great drinks (with saving tons of money not having to go to coffee shops). If you’re wondering if you should buy this, do it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine with some drawbacks
on May 1, 2026
Posted by: Nick
from Denver, CO
[This review was collected as part of a promotion.] The versatility this machine offers is great but it is quite a bit louder than our previous vertuo machine and it seems to dilute the coffee down a bit more so the bold nespresso flavor we're used to isn't quite there. Also the machine is more cheaply manufactured which can be felt in the flimsy water reservoir and floating tray (now made of plastic).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 2, 2026
Thank you for your review, Nick. Your feedback is important to us, and to our product development team. If you'd like to explore troubleshooting or other machine options, please call Nespresso directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine - Vertuo Pop+
on May 13, 2026
Posted by: Mara123
from Chicago, IL
[This review was collected as part of a promotion.] Just recently received my new Vertuo Pop+ in beige, and I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best present ever
on May 20, 2026
Posted by: Hmomma71
from Nashville, GA
[This review was collected as part of a promotion.] I received this as a gift for Christmas. It is probably one of the best Christmas presents I've ever gotten. I've yet to hit a flavor I do not like
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Smaller but makes the coffee just as wonderful!
on April 21, 2023
Posted by: Gram
from Lynchburg VA
[This review was collected as part of a promotion.] We bought the Pop to have while on vacation for three weeks because we just didn’t want to be without our Nespresso coffee. Our son has a maker and every time we’d visit him, we’d enjoy his coffee so we finally bought a maker for our anniversary. Now we cannot enjoy any other brand.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Machine
on April 21, 2023
Posted by: Nick
from Portland, OR
[This review was collected as part of a promotion.] Our 7 year old machine was starting to make airplane engine type sounds, so we decided to purchase a new one.
Couldn’t be happier… It’s smaller and much quieter, plus it makes the same great tasting coffee!
Couldn’t be happier… It’s smaller and much quieter, plus it makes the same great tasting coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA