Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,075 Reviews)
Rating breakdown 2,075 reviews
5 Stars
1,664
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,622 out of
1,765)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
So good
on May 27, 2026
Posted by: BianI
This machine is amazing! I truly don’t think any coffee could ever taste this good. Taste just like how it would taste in store and those fancy coffee shops
Written by a customer while visiting influenster.com
Customer Rating
5
Morning coffee isn't any easier than this
on May 26, 2026
Posted by: SuzfromMaine
from Bar Harbor, ME
[This review was collected as part of a promotion.] Machine is great! Easy to run, compact size is nice as it doesn't take up much counter space.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
on May 25, 2026
Posted by: Dena
from Scio. Oregon
I'm searching for more compact machine. I'm wanting to buy the lavender coffee maker. I've done my due diligence and will purchase a new coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Jack of All Trades Machine in a Cute Color
on May 25, 2026
Posted by: Coffee_Newbie24
from Fairfax, VA
[This review was collected as part of a promotion.] I bought this product one month ago. I appreciate the ability to make a variety of coffees with it and that I can enjoy mug and espresso coffee with one machine. I bought this machine because I was surprised by the quality of the coffee compared to my Keurig. This machine is great for the mornings when I'm craving Starbucks level cofee, but don't have the time to make coffee from scratch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great device
on May 25, 2026
Posted by: JGGF
from New York
[This review was collected as part of a promotion.] Great Machine. The quality of coffees are very good
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not worth it!
on May 22, 2026
Posted by: dee
from NY
We literally bought this machine at Christmas. Never worked correctly and now 5 months later, the machine doesn't work at all. Not worth it. Very poor product. What a disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 23, 2026
Thank you for your review. We'd like to escalate this sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Regrettable purchase
on May 21, 2026
Posted by: Lyrsa
from Boston
I deeply regret swapping my original Nespresso VertuoPlus for the Pop. I mainly did the swap because the original didn't make 12oz coffee and I was spending too much using 2 7oz pods to make a big cup of coffee. This machine is literally 2 week old and it has twice move my mug due to vibration and all my coffee has ended up on my kitchen counters. The design is not friendly. The pod compartment is super small so you have to empty constantly. The water tank is also small, so you will need to refill often.But the most important part is that this machine makes 12oz pods, but you can't put a 12oz mug or tumbler because there's no space for it. I have to use a regular 12oz mug, brew my coffee, and then swap to my tumbler. A non-issue with the OG Vertuo. I do understand that this machine was possibly desgined for college students, small spaces, etc...but it is not a great design. I wished I kept my OG Vertuo ( I sold it to get this one).
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review, though we're sorry you're disappointed with your new Vertuo Pop. Our most compact and economical Vertuo machine has many great features. If you're dissatisfied, you may return your machine within 30 days of delivery, but please call for tips on optimizing your Nespresso experience, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
UP Machine -???
on May 21, 2026
Posted by: GG
from florida
I have had many different Nespresso coffee makers thru the years ,but not sure about UP. the 1st UP machine i purchased did not work out of the box had to return it. i just received my new UP machine . It feels and looks very cheapy . The drawer where the used pods go makes a mess ,not sure why the used pods are swimming in coffee water and i have been trying to set up the Bluetooth connection but i cannot get it to link -come on Nespresso you can do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review. Indeed, if you're still dissatisfied with your replacement, please call again and we'll be happy to address your concerns. We're available at 800.562.1465
Written by a customer while visiting Nespresso USA