Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Average
on December 27, 2023
Posted by: Alexa
from Tampa Florida
[This review was collected as part of a promotion.] I am not happy with the quality of this machine compared to the price and value.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. We are sorry to learn the VertuoPlus machine does not meet your expectations. This machine comes with a one-year warranty and we provide lifetime troubleshooting support. Please call at your earliest convenience, so we can further address the quality issue. We feel confident we can help resolve the matter to your satisfaction. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LONG TIME CUSTOMER- HUGE DISAPPOINTMENT!
on December 27, 2023
Posted by: KBUTTERY
from MICHIGAN
I really wanted to like this machine. I bought it Dec 19 2023. as a Christmas present to myself. I thought I would give it a go. I have had many of the Nespresso machines through the years that cater to the original pod and currently use the KitchenAid Machine for original pods.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
It is not enjoyable if your coffee is cold and you wanted a hot cup of coffee.
This definitely will be a return to Santa
This definitely will be a return to Santa
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 28, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with the Vertuo Pop machine. We are happy to see you were able to speak with a Coffee Specialist who assisted you with your concerns. If you still need any further assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this coffee!!
on December 26, 2023
Posted by: Dbox
from Florida
[This review was collected as part of a promotion.] It's the best and quickest way to make a delicious cup of joe. Friends are amazed at the rich flavor and crema. I highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Why only have one?
on December 26, 2023
Posted by: Kelly
from Granbury, TX.
We have 2 Vertuo machines and 1 Vertuo Pop! I am obsessed with convenience so one is for the house, one is for our camper, and the Vertuo Pop is for road trips and traveling! I can’t say enough good things about the machines and the coffee! COFFEE consumption has definitely increased!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
superb coffee
on December 26, 2023
Posted by: JJ
from Mass
[This review was collected as part of a promotion.] I have had coffee from the Nespresso that friends have owned and loved it , and now am very happy to own one myself . Nice variety of coffee and all are great with a nice foamy top.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact and taste great
on December 26, 2023
Posted by: Leedynasty
from McLean Va
[This review was collected as part of a promotion.] The little machine makes good coffee. I get to try different flavors and puts a good foam on top. Only problem is controlling the coffee consumption. It’s a little too easy to drink the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Maker!
on December 26, 2023
Posted by: GaryKinFLA
from West Palm Beach, FL
[This review was collected as part of a promotion.] Bought the Nespesso Vertuo Pop Plus for my daughter. I already own another Vertuo machine I am very happy with (2+ years). She wanted a machine that brewed a cup but was more compact that most of what she had been looking at. The Nespesso Vertuo Pop Plus did not disappoint! She is loving the convenience, quality, variety and size of her new machine! Happy daughter = Happy Dad!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on December 26, 2023
Posted by: BriJoseph1221
from San Diego, CA
[This review was collected as part of a promotion.] One of the best purchases as a coffee person! My husband and I love our Nespresso Pop+ machine, and how creamy and flavorful our coffee always comes out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA