Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.7
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
400
4 Stars
59
3 Stars
14
2 Stars
5
1 Star
8
96%of customers recommend this product.
(
365 out of
381)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Bad, water accumulate in capsules holder.
on October 8, 2024
Posted by: Swang
from New York
I bought it on August, 2024. Bad. Leaking capsules holder and mold and bacteria accumulate in it. Ew...
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 9, 2024
Thank you for your review, Swang. We understand your chalice collects water and you’ve experienced mold forming in areas of your machine. As part of your machine maintenance, we recommend flushing water through your machine without a capsule using the first-time use steps, at least once a week. This helps flush away any coffee granule buildup from the head of your machine. We also recommend releasing the used capsule into the used capsule chamber immediately after your capsule is brewed, use a damp sponge to wipe away any coffee residue from the rim and chalice, and empty the used capsule container a few times a week. We’re pleased to see you received assistance from one of our machine experts. If issues persist with water or coffee accumulating in the capsule chalice, please call our toll-free number 800-562-1465 to troubleshoot your machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn't last long
on April 2, 2025
Posted by: Anonymous
from Shawano, wi
Worked well, but the longevity is lacking. Used daily for 2 yrs. While only using distilled water and performing regular cleaning, it died. Coffee oozing out the bottom and constant error lights. Going back to kuerig
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 7, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support as well as out-of-warranty options. We feel confident we can help resolve your machine issue to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great convenience and value!
on May 12, 2025
Posted by: tlp2
from Ligonier PA
For the price point, you cannot go wrong with the Pop+. I’ve been wanting a nespresso for awhile but didn’t want to invest the money nor the counter space. The pop took care of both those concerns. I can make my blonde double espresso, which tastes just like my coffee order (!), at home without having to drive 20 minutes to the closest Starbucks! So happy!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Difficult to operate.
on February 29, 2024
Posted by: Noyb
from Boston MA
The open/close latch is extremely difficult to operate. I now have a sprained thumb. Is this a design flaw or did I purchase a damaged machine?
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 1, 2024
Thank you for your review. We understand your Vertuo Pop+ machine is not working to your satisfaction, and we apologize for any inconvenience this has caused. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week. Please call us at your earliest convenience for further assistance. We are confident we will reach a satisfactory resolution soon, so you may continue enjoying your coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact
on December 14, 2025
Posted by: Speedy
from Oklahoma
[This review was collected as part of a promotion.] Love how compact this machine is. Love it so much I took it to work to use and share with others.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leakage after two weeks!
on April 22, 2023
Posted by: CoffeeLove13
from Los Angeles, CA
I wanted to like this machine so bad, but it only worked fine just for the first two weeks. Everytime, I ran the water for cleaning, there would be continuous leakage. I called Nespresso and they are replacing it but I don’t think it’s normal that this happened when the machine is only two weeks old…
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, April 24, 2023
Thank you for your review. We are sorry to learn that you received a faulty Vertuo Pop Plus machine, and thank you for taking the time to reach out and giving us the opportunity to resolve this issue. Please kindly be advised that this machine comes with a one-year warranty and lifetime troubleshooting support available via our phone number. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No hot coffee to enjoy.
on April 19, 2024
Posted by: vobill55
from Hartwick, ny
Received as a gift from my daughter so I am forced to use it. I still have my Mocha Master which makes super-hot, enjoyable coffee. The Nespresso only makes slightly hot cup coffee which forces me to drink the coffee quickly before it cools off. No chance to enjoy the coffee. My wife adds milk so she must microwave the coffee to get it hot. I did write a review but never heard back. What is the temperature of the coffee coming out of the Nespresso supposed to be?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2024
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. The machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. We feel confident we can help resolve the temperature issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not as good as other machines
on January 9, 2025
Posted by: Unhappy customer
from El Paso, TX
Not good. I have the vertigo plus and it's great. This machine is nowhere near as good. Also, returns are so I suggest not buying from the main website.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 10, 2025
Thank you for your review. We are sorry to learn the VertuoPop+ machine does not meet your expectations. Should you experience any issue or concern with the machine itself, we provide lifetime troubleshooting support and it has a one-year warranty. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA