Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,075 Reviews)
Rating breakdown 2,075 reviews
5 Stars
1,664
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,622 out of
1,765)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
More compact, awesome
on June 1, 2026
Posted by: Benbob
from Indiana
[This review was collected as part of a promotion.] I had a Nespresso machine before, but I like that this one is more compact
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor Quality, dont let pretty colors distract you!
on May 31, 2026
Posted by: Sam
from Texas
If you want a cute decoration, but something that doesnt work-- this machine is for you. I should have followed my intuition when I first it-- the opening mechanism seemed very cheap and not smooth at all, but I loved the yellow color they offered. I bought my vertuo pop+ last april, but did not start using it until August in college-- after about 6 months of use, the opening mechanism got very stiff. Now, 2 months later I have to forcefully open and close it with 2 hands its so stiff. Once closed it blinks red each time so I have to open and close it about 2-3 times to adjust with each brew before it will work. Like I predicted, the opening mechanism is very cheap and honestly just poorly designed. I have performed all the suggested maintenance in my instructions within the intervals stated, and it still makes coffee that is warm, not hot with huge amounts of foam. My family has a VertuoPlus deluxe and that has held up for years-- get this instead. I started the process to claim a warranty for my machine, but unfortunately I was 20 days too late -- Sad because its basically useless now after 10 months. Unfortunately its a beautiful machine and would be perfect for my small apartment, but not if it doesn't work...
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 1, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim and retro
on May 30, 2026
Posted by: Dvora
from Illinois
[This review was collected as part of a promotion.] Love the retro look, super slim and fits nice on the counter. It doesn’t make large carafe coffees but besides that we like it more than the original.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase
on May 30, 2026
Posted by: Tay
from Vermont
[This review was collected as part of a promotion.] Love this machine! Gets me out of bed in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovin’ The Coffee Machine Again
on May 29, 2026
Posted by: Delz
from Fair Oaks Calif.
[This review was collected as part of a promotion.] We bought the Vertuo Pop Plus to replace a Keurig we had for several years, what a great decision! We have found it is much easier to use, the appearance and functions of the Nespresso Coffee Machine is far superior to the previous machine we had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So cutie!!!
on May 29, 2026
Posted by: Stephie
from Colorado
[This review was collected as part of a promotion.] I love how small it is and the coffee tastes great
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks quickly
on May 29, 2026
Posted by: AbbiP
from Reading, Pa
They break very quickly, this one only lasted 6 months
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 30, 2026
We're sorry to hear this. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on May 28, 2026
Posted by: Coffelover
from Worcester, MA
[This review was collected as part of a promotion.] I bought recently and have been highly impressed! Would recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA