Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,214 Reviews)
Rating breakdown 2,214 reviews
5 Stars
1,781
4 Stars
254
3 Stars
60
2 Stars
36
1 Star
83
92%of customers recommend this product.
(
1,735 out of
1,885)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Amazing product
on September 3, 2024
Posted by: Tina
from San Diego, CA
[This review was collected as part of a promotion.] Bought this bundle about a month ago and I have amazing coffee every morning. Flavors are excellent! My only complaint is that the machine is loud. I make my coffee at 3am.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs accessibility improvements
on September 2, 2024
Posted by: Carona21000
from DC
[This review was collected as part of a promotion.] I’m loving my purchase and am very happy with it, but in case anyone in the “decision making department” is reading this, I wish the locking mechanism in the top were more user friendly for folks with coordination disabilities. A pull-down latch could be operated with one hand but I have to use both hands (and an elbow) to slide my nespresso latch closed so I don’t knock the whole machine over. This design needs improving.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review. We are happy to learn you love your Vertuo Pop+ Deluxe purchase. We appreciate your suggestion about adding additional accessibility improvements. We share your passion for making our products accessible to all our consumers. We have documented your suggestions to your account and forwarded them to the appropriate teams for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to share any additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
iffy
on September 2, 2024
Posted by: NJGB
from Richmond, Texas
Ive had to buy three (3) machines. The first two did not descale correctly despite my neurotic attention to the kinda detailed you tube videos, buying the pricey de-scaler pouches, and scrupulous detail to keeping the machine clean--the light was always funky on top, signaling a problem.
Although it's an iffy machine, it does (when working properly) make decent coffee with horrendously pricey capsules, and has a smallish foot print on my small counter. I used store-bought water, with NO additives, as my tap in this county is considered "hard"; I do not wanna destroy this small machine with lousy water.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review, Naomi. We’re disappointed to learn of your recent issues when attempting to descale multiple Vertuo Pop+ machine purchases. We appreciate your attention to detail when it comes to machine maintenance. We have documented your experience to your account for review. We sincerely apologize for any frustration or inconvenience this may have caused. At this time, we only see one purchase registered. We want to assist you in registering all your machines, resolving maintenance issues, and offering all options via our Assistance Service Program. Your machines come with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Please contact us at 1-800-562-1465 at your earliest opportunity so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DId not last
on August 26, 2024
Posted by: JB
from Texas
Did not last 8 months. Used in our RV while traveling. Worked okay before it started flashing red. I went back to a regular coffee maker.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 27, 2024
Thanks for your review. We’re dismayed to learn that your Vertuo Pop+ machine flashed red while using it in your RV. Your machine has a one-year warranty and a lifetime of troubleshooting. If troubleshooting is unsuccessful, we have repair and replacements options to provide you via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number 800-562-1465 to troubleshoot with a machine expert. You may also troubleshoot via live chat on our website when you select “Machine Assistance” from the chat category. We’re confident we’ll come to a satisfactory resolution to get you back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee when it works
on August 22, 2024
Posted by: Dawn69
from Md
I love the coffee. However, the machine is not engineered well. I’ve had two and they both have broken. This also happened to several of my friends. They need to recall this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Dawn. We’re dismayed that your Vertuo Pop+ machine hasn’t met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machines are out of warranty. We recommend reaching out to us to troubleshoot your machine. If you prefer, come to Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. We’re confident we’ll come to a satisfactory resolution to get you back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Operate
on August 22, 2024
Posted by: QueenBee
from Groton, CT
[This review was collected as part of a promotion.] I bought this last month in NYC...saves me time in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Should be renamed NEEDSPRESSO!
on August 21, 2024
Posted by: HER4
from Thousand Oaks, CA
[This review was collected as part of a promotion.] We heard from multiple sources that this not even in the same realm as other coffee makers. It’s a league of its own. We got one and feel the exact same way now! It’s difficult to put into words the difference and level this machine shares, but it’s certainly wonderful!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Breast Coffee
on August 19, 2024
Posted by: Bob43
from Plano, TX
[This review was collected as part of a promotion.] I bought a Nespresso coffee maker about a month ago. I am very glad I did. Nespresso coffee outdoes other coffees by a mile. Actually I am very surprised at the difference between Nespresso coffee and the others I have used. My favorite is Intenso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA