Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,075 Reviews)
Rating breakdown 2,075 reviews
5 Stars
1,664
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,622 out of
1,765)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Easy to use
on June 7, 2026
Posted by: Zahra
from North Carolina
[This review was collected as part of a promotion.] I bought this coffee machine a few weeks ago and I’ve been trying different coffee pods from the sample pack and it’s been amazing to try out a few before I decide which one I like so it’s been amazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The people with good reviews either never had an 1
on June 6, 2026
Posted by: Mariam
from CA
Horrible design, mold sits in the dispenser and so much wasted coffee, Nespresso go back to the drawing board. Waste of money buy an old model this is a waste of money 0/10
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 8, 2026
Thank you for your review, Mariam, though we're sorry to learn you were disappointed with the Vertuo Up. We've noted your feedback and ask that you call directly for troubleshooting service, 800.562.1465. If you've purchased your machine directly from Nespresso, please inquire about our refund policy.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious
on June 6, 2026
Posted by: Beth
from Reedsburg, WI
[This review was collected as part of a promotion.] The style of the Nespresso is beautiful in our kitchen. We are enjoying trying new coffee drinks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wi-Fi fails
on June 5, 2026
Posted by: jds1
from Boca Raton FL
Machine fails to set up. Incompatible with standard Wi-Fi network used by other devices without issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 6, 2026
Thank you for your review. We're disappointed to hear you've been experiencing a machine issue. Nespresso machines include at least a one-year warranty with purchase. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great, creamy coffee. Super easy machine to use.
on June 5, 2026
Posted by: ksm
from Colorado
[This review was collected as part of a promotion.] I have only had this coffee maker for 1 week and only make 2 cups a day but so far I am very impressed. Makes a great cup of coffee thats far superior to coffee made by a Keurig machine (regardless of coffee pods). Easy to setup and super easy to use. It took me several years to finally cut the cord and dump 3 Keurig machines to test this Nespresso machines. 2 others will be ordered shortly. I also loved the fact that if you run out of water part way through brewing the machine will stop and allow you to refill the water reservoir, press the brew button again and it brews the exact amount required for a full cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A happy addition to this caffiene obsessed girls haul
on June 4, 2026
Posted by: OliviaP
I’m obsessed with this little thing! Seems to descale with limited pain and it’s easy to use. I love how logical the whole thing is and while I was unsure if I was onboard for the single use pods the taste and simplicity to grab a cup of delicious coffee has made me pre willing to reach for this. Glad to have it!
Written by a customer while visiting influenster.com
Customer Rating
5
Nice design
on June 4, 2026
Posted by: Mickeymom
from Bay Area, CA
[This review was collected as part of a promotion.] I replaced my old Nespresso machine to this Vertuo Pop. Very slim design for our tiny kitchen. It does what it shoud do. Pretty and simple. Very happy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect size, perfect cup of coffee!
on June 1, 2026
Posted by: SarahM1984
from Dripping Springs, Texas
[This review was collected as part of a promotion.] I purchased this one sale at the Nespresso store and I LOVE it! I've always loved Nespresso and loved using the machines at hotels but I finally purchased my own and it's literally perfect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA