Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Inconsistent
on February 22, 2024
Posted by: Luzbel
from SoCal
Bought this machine because I wanted to have more size options compared to my citiz. Coffee is good and it’s very compact. Was pretty hesitant to buy a vertuo since most reviews were iffy, but I finally pulled the trigger. At first it was awesome, but after 1 week I figured out that every time I load it I have to be careful closing it or else once I start the machine and it shakes and make a louder than usual noise I know the coffee is going inside the capsule receptor instead of my cup, hence wasting coffee. I would say no matter how careful I am loading the capsule, 1 in 5 cups ends up wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 24, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek machine and easy to use
on February 21, 2024
Posted by: Hhppyy
from San Diego, CA
[This review was collected as part of a promotion.] First of all, I really like the all-black look of my Vertuo Pop, it is really slim and neat. On top of that, it is very easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So happy I switched to Nespresso!
on February 21, 2024
Posted by: Amylyn1970
from Montross, VA
I ordered the Vertuo Pop+ in Aqua Mint on Saturday and got it on Tuesday and Monday was a holiday. Very fast shipping and delivery. This is my very first Nespresso and I’ve only had one cup, which was the Alto Ambrato, and I have to say I am very impressed. First, the coffee brews fast and this is the large 12oz cup, and second, the coffee tastes great. I added a little of my caramel almond creamer to the bottom of the cup first and then brewed the coffee. It was the perfect amount. Not too sweet. Just perfect. Much better than watered down K-cups. I stopped using those awhile back because they were just not great coffee at all. I can’t wait to try the other coffees I purchased and got free. I got 24 pods free so plenty to try. The machine was easy to set up and was to use. My normal mug was too tall so I just pulled the machine to the edge of the counter and held my mug under it to brew it. I have a shorter, wider mug on the way so that won’t be an issue. But I may just put my machine in top of my pod drawer so I can use other mugs. Mind you I’ve only brewed one cup so far but I’m really impressed with that first cup. Also, I love the aqua mint color. It goes perfect with my coastal theme kitchen and I love that this machine has Bluetooth so you can keep the software in it updated. The app is really helpful. The machine is small, which is what I wanted since I have limited counter space. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on February 18, 2024
Posted by: ZS39
from Overland Park, KS
coffee machine machine leaking coffee into capsule box in just 2 months of use
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to see you were able to successfully troubleshoot the leaking issue with a Machine Specialist and received a replacement sleeve. If you still need assistance with your VertuoPop+ or continue to experience any leaking, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee but didn't last
on February 17, 2024
Posted by: jtc
Worked well for about 9 months but now will not read the barcode. I have descaled, rinsed, scrubbed, and tried all the other suggestions and it still does't work. I would not recommend this machine. It's feels flimsy compared to our original Vertuo (that is still working after 2 years).
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for small spaces
on February 16, 2024
Posted by: Mary27
from Dallas Texas
[This review was collected as part of a promotion.] I bought my Nespresso a month ago and I love it!! It’s super easy to use and I have saved so much money in coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on February 14, 2024
Posted by: Stephs Coffee
from Atlanta, GA
[This review was collected as part of a promotion.] I couldn’t ask for a better machine for coffee!
Quick and delicious coffee, cappuccino, or espresso!
Quick and delicious coffee, cappuccino, or espresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Tasted
on February 14, 2024
Posted by: sorres14
from Vienna, Virginia
[This review was collected as part of a promotion.] I bought the Nespresso Coffee machine around Xmas, it is the best investment I made
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA