Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
VERTUO POP pink
on March 14, 2024
Posted by: BLINKTOTHEGRACE
from San Francisco
I bought this machine because it reminds me of my favorite Korean pop group BLACKPINK because of the colors! I love the bundle because you’re getting a whole set! I love making espresso martinis 🍸 ☕️ and affogatos 🍨!!! You must get this Nespresso machines!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
In heaven!
on March 1, 2024
Posted by: AM
from Colorado
My daughter got me into this. I bought the Titan. It's gorgeous. I've loved every single coup of coffee since, went through my sample box and still going thro my first order. I can't wait to shop for my second order. I made some affogatos and it was perfection! I love this machine. I used to have a Keurig. It does not come close. The brew from Nespresso is perfection. The crema is perfect, the coffee flavors are fun to experience, rich and satisfying. My reason in getting this machine is to enjoy a great coffee brew and have satisfaction and feel good so I don't have to keep buying and making different coffees only to be dissatisfied. I am so happy with this machine, with the coffees and it makes starting my day special. When my daughter comes over we enjoy a brew that she hasn't treid yet! What a treat. Now we have to get my son started too..haha. I send him pics of my Nespresso Vertuo and my cups of coffees and can't wait for him to try a brew when he comes to visit..im sure he will be hooked. Love my Vertuo Pop+.💖
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Difficult to operate.
on February 29, 2024
Posted by: Noyb
from Boston MA
The open/close latch is extremely difficult to operate. I now have a sprained thumb. Is this a design flaw or did I purchase a damaged machine?
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 1, 2024
Thank you for your review. We understand your Vertuo Pop+ machine is not working to your satisfaction, and we apologize for any inconvenience this has caused. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week. Please call us at your earliest convenience for further assistance. We are confident we will reach a satisfactory resolution soon, so you may continue enjoying your coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Problem with machine
on February 28, 2024
Posted by: Hm
from Brentwood,ca
Had the machine for less than two months..heat element quit, and no foam..too expensive for that to happenBUT the Walnut Creek store couldn’t have been more helpful, gracious and friendly. All resolved and I was on my way.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, February 29, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ did not meet your expectations. We are happy that the staff at the Walnut Creek Store was helpful, gracious, friendly, and able to assist you with exchanging the machine for a Vertuo Next. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. As part of your machine’s maintenance, we recommend you perform a cleaning cycle with water at least once a week to keep your machine brewing at its best. We look forward to you enjoying the many Vertuo blends of coffee while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact size, same great taste
on February 25, 2024
Posted by: CD
from San Diego, CA
[This review was collected as part of a promotion.] I bought the Vertuo pop for my office, I have a full size Vertuo at home. In the afternoons having the Vertuo pop in my office makes it convenient to have a great cup of coffee after lunch. The machine saves desk space and stull.remains aesthetically pleasing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a better model
on February 24, 2024
Posted by: Sjlakeman
from Jasper, AL
Bought this for my daughter at Christmas. Leaked water everywhere! Exchanged..now the 2nd one is giving trouble too. Get a red light when trying to brew. Have to unplug and plug back in to get to finish. Called Nespresso for the 2nd time about this one. They are going to make me do a live video to show the issue. I just want to return and get a better model. Apparently, all the kinks haven’t been worked out of this new Pop model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine has not met your expectations. We can only imagine your frustration especially when you’re looking forward to enjoying a Nespresso moment. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our machine experts would be delighted to aid. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re confident that we'll be able to resolve your issue, and look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very loud machine, very foamy coffee
on February 23, 2024
Posted by: 2
from Salt Lake
Overall I like it. I will say, the machine is very loud when it's brewing. Like, so loud I questioned if it was defective. Also, if you do not like a LOT of creama (foam), then Nespresso isn't for you because these machine create a ton of foam. I had to look up if the foamyness is normal because I thought something might be off with my machine or the pods. I am also bummed that I was sent 1 sleeve of the same flavor coffee. A variety pack would've been a nice way to familiarize myself with which blends I prefer. The color is cute and I like that the machine self-ejects the used pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee and espresso
on February 22, 2024
Posted by: Levy1090
from Tampa FL
Absolutely love this machine! This thing has made 80 delicious coffee and espresso drinks in just over 3 months.
I had no idea I would like this so much. Highly recommend!
I had no idea I would like this so much. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA