Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,214 Reviews)
Rating breakdown 2,214 reviews
5 Stars
1,781
4 Stars
254
3 Stars
60
2 Stars
36
1 Star
83
92%of customers recommend this product.
(
1,735 out of
1,885)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
2
Mug Tray Too Small
on October 30, 2024
Posted by: Jamie
from Atlanta, GA
The mug tray is too small! For one of the few Vertuo machines that delivers an "XL Size" cup of coffee, why is the platform for the mug so blasted small? The bottom of my mug, a fairly standard size 12 oz coffee mug, hangs half off the tiny little platform. I could remove the platform entirely but then there are two holes in front of the machine that make it look like a part is missing. I have had the same issue with other Nespresso machines. I realize that espresso cups fit espresso machines. However, if you're going to offer machines that serve a regular size cup of coffee, please make the platform at least large enough to hold a coffee mug! Returning the machine without using it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 31, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 Broken
on October 26, 2024
Posted by: J87leigh
from Cleveland, OH
I’ve bought 2 so far. Returned the first one because immediately out of the box it was malfunctioning, horribly loud and shaking when running. Thought it was a fluke. Now my second one is malfunctioning after only a WEEK of use. Violently shakes and is insanely loud. It shook so bad it knocked my glass cake stand off my counter and of course it shattered which is horrible when you have a toddler. When it DID work properly, I absolutely loved it!! I don’t know what to do with this current machine, I don’t have time to troubleshoot it with customer service and I’m definitely not wasting anymore money.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact.
on October 22, 2024
Posted by: Mlad
from Lake Elsinore CA
[This review was collected as part of a promotion.] Bought it for my daughter. She loves it. She said nothing compares the quality of the coffee. Vertuo Pop is cute and easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on October 20, 2024
Posted by: Daddio
from Pa
Best ice coffee lattes
Yummy!! Use a good creamer
Yummy!! Use a good creamer
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not worth the money
on October 18, 2024
Posted by: Coffee maker
from Florida
I bought this last year and it’s not working it happened before i had to call and somehow they helped me descale but it’s again not working love the coffee but this particular coffee machine i don’t recommend
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, October 19, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
GREAT COFFEE MAKER!
on October 17, 2024
Posted by: wandamay
from WALNUT CREEK , CA
[This review was collected as part of a promotion.] EASY TO USE
CONVENIENT
MAKES COFFEE IN GREAT TIME!
GLAD TO HAVE PURCHASED IT
LOVE THE CHOICE OF COLORS TO CHOOSE FROM💝
CONVENIENT
MAKES COFFEE IN GREAT TIME!
GLAD TO HAVE PURCHASED IT
LOVE THE CHOICE OF COLORS TO CHOOSE FROM💝
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on October 15, 2024
Posted by: bill01370
from Shelburne Falls, MA
My wife bought this for me when my school stopped making decaf. It is the perfect size to keep on my desk, quickly heats up, and brews me the same consistently delicious coffees I love at home. I could not be happier with it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Top three favorite kitchen items, use it daily!
on October 14, 2024
Posted by: elainab20
Loveeee my Nespresso! I tried for years to make a cup of coffee that I liked with a Keurig and just couldn't get it down. The very first Nespresso I poured, I fell in love. I usually make iced lattes and the voltesso is my favorite flavor to go for. My only complaint is that you have to have a shorter cup to go under the nozzle. My regular to go cups I would use are too tall so I have to stand there while it brews. Which is not a big deal because the Nespresso brews in like 15 seconds. Highly recommend!
Written by a customer while visiting influenster.com
