Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,214 Reviews)
Rating breakdown 2,214 reviews
5 Stars
1,781
4 Stars
254
3 Stars
60
2 Stars
36
1 Star
83
92%of customers recommend this product.
(
1,735 out of
1,885)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Disappointing
on November 6, 2024
Posted by: KB
from TN
We took a chance on the Vertuo Pop Plus and are returning it. We wanted something smaller and wanted to try some of the larger pods. 1. It is super noisy. If you live in close quarters it is noisy enough to wake others up in the morning. 2. It's hard to close and just feels overall cheap. Our older model is much better quality, not as noisy, and easier to open close / use. 3. It's not as frothy as our older model. A personal preference, but a big minus for us. 4. The coffee didn't feel overheated temperature wise, but it smelled and tasted overheated. For reference, exact same pods used in the older machine the same day, so definitely a machine issue vs a pod issue. Just some things to consider if you're looking for a smaller machine; this one may not be it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 7, 2024
Thank you for your review. We’re disappointed to learn you're not enjoying the Vertuo Pop and we'll be happy to assist. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great technology
on November 5, 2024
Posted by: Lovely cup
from California
Verry good verry uesdfulll my fast choice or verry cheap
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Really loud
on November 5, 2024
Posted by: Britt24
from Orange Beach, AL
Love the size, but is it normal for it to sound like a jet engine is taking off? This is my first Nespresso purchase and the coffee and expresso are great it is just so loud!
I would recommend this to a friend!
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. Noise during the brewing process is very normal, especially at first. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty Good
on November 3, 2024
Posted by: TA
from SF, CA
[This review was collected as part of a promotion.] I bought this a few weeks ago and so far it's cool. I can't get the coffee to not be bitter though and I've tried so many pod types.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review. We're delighted you are enjoying your new Vertuo Pop+ machine while you continue to discover our Vertuo blends to find one that best suits your taste palate. Your VertuoPop+ machine comes with a one year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. You'll want to review our Vertuo coffee blends to find an intensity that best suites your needs. The higher the number, the bolder the coffee, which will be more bitter. You may want to start from an intensity 6 which is mid range, and work your way down to intensity 2, to find your perfect coffee and espresso. We recommend starting at Melozio with an intensity of 6. Solelio is the lightest coffee blend with an intensity of 2. Enjoy finding the pefrect cup of coffee with your Veruto Pop+ machine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
One of the best machines you can get for the price
on November 2, 2024
Posted by: Meg
from Panama City FL
[This review was collected as part of a promotion.] I bought this for a friend, I have one myself and I love it !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for trailer
on November 2, 2024
Posted by: Jo
from OR
[This review was collected as part of a promotion.] We purchased the Vertuo Pop for our small trailer. Because we don’t have much counter space, this little machine fits the bill. Now it’s so easy to fix a cup of coffee without having to measure and pour grounds and water. Since everything is contained, it’s very neat and easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
New Nespresso Vertuo Pop+
on November 2, 2024
Posted by: Dee
from NorCal
[This review was collected as part of a promotion.] RIP our Covid-era Keurig. Who knew coffee was more than coffee? Apparently a lot of people. We purchased a new entry-level Nespresso Vertuo Pop+ and have been enjoying an elevated coffee experience. Pros: Simplicity, the crema and the variety of flavors and sizes. Cons: The manual opening/closing, the costs of the pods. We haven’t found our go-to variety yet but we’re enjoying the research.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never going back to regular coffee!
on October 31, 2024
Posted by: Laura416
from Portland, Oregon
[This review was collected as part of a promotion.] I’m finally out of the clutches of Starbucks! I bought this a month ago and couldn’t be happier with my investment. I loved getting the bundle deal. Every flavor I’ve tried so far is so good. I love using the frother too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA