Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Great Coffee Machine
on April 26, 2024
Posted by: W1nn12
from Hawaii, HI
[This review was collected as part of a promotion.] I just got it today. I tried it right after I installed it, and I liked it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Adorable
on April 24, 2024
Posted by: padysly
from Tucson, Arizona
[This review was collected as part of a promotion.] I bought this a month ago and its beautiful, smaller than i thought it would be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on April 22, 2024
Posted by: RBW
from Falls Church, VA
[This review was collected as part of a promotion.] Great machine! Love the different pod options that are available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good first experience.
on April 21, 2024
Posted by: Defective Pop
from Nj
Sounds like a Harley Davidson when it brews and coffee leaks out of the bottom. Returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn that your Vertuo Pop+ machine is not functioning to your satisfaction. We can only imagine how disappointing it is when you’re not able to brew your favorite Nespresso blends, and we apologize for any inconvenience.
It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• A capsule in the capsule chamber will dampen the noise of the pump.
• The machine should be stable, with four rubber feet on the bottom. If any rubber feet are missing, it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
Should you require additional assistance, we are pleased to offer a lifetime of troubleshooting 24 hours a day, 7 days a week, via the toll-free number 800-562-1465. Your machine comes with a one-year warranty. We offer repair & replacement options via our Assistance Service Program.
It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• A capsule in the capsule chamber will dampen the noise of the pump.
• The machine should be stable, with four rubber feet on the bottom. If any rubber feet are missing, it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
Should you require additional assistance, we are pleased to offer a lifetime of troubleshooting 24 hours a day, 7 days a week, via the toll-free number 800-562-1465. Your machine comes with a one-year warranty. We offer repair & replacement options via our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No hot coffee to enjoy.
on April 19, 2024
Posted by: vobill55
from Hartwick, ny
Received as a gift from my daughter so I am forced to use it. I still have my Mocha Master which makes super-hot, enjoyable coffee. The Nespresso only makes slightly hot cup coffee which forces me to drink the coffee quickly before it cools off. No chance to enjoy the coffee. My wife adds milk so she must microwave the coffee to get it hot. I did write a review but never heard back. What is the temperature of the coffee coming out of the Nespresso supposed to be?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2024
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. The machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. We feel confident we can help resolve the temperature issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso Vertuo Pop Plus!
on April 16, 2024
Posted by: Baby Pop
from Bland,VA
[This review was collected as part of a promotion.] I had heard many good things about the Vertuo Pop Plus and wanted to try it since it has Expert Mode and is a small machine. I am very happy with this addition to my Nespresso collection. I am truly a Nespresso addict and can’t ever imagine drinking any other coffee! Thanks Nespresso!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Mango Machine
on April 15, 2024
Posted by: gabbythemanager
from san francisco, ca
[This review was collected as part of a promotion.] I bought this a couple of weeks ago and I love it!! The yellow mango is such a cute color and is small enough to have other items on the counter. I've only filled the water container once since I've used it and it lasts for about 5-6 servings. I love the fresh espresso smell and it definitely feels like i'm in an actual coffee shop when I use this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on April 15, 2024
Posted by: Jason
from 92657
1 month old. Won’t turn on. Leaks coffee too. My old Nespresso machine leaks way worse but at least it still powers on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 16, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience. Our Machine Experts would be delighted to assist you with your Nespresso machine.
Written by a customer while visiting Nespresso USA