Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Small yet mightly!
on May 19, 2024
Posted by: ishkabibble
from Scottsdale AZ
[This review was collected as part of a promotion.] I love this little coffee maker. It matches the rest of the kitchen design and fits into a corner without taking up a lot of room! perfect for a counter
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Has some limitations
on May 14, 2024
Posted by: bob67
The coffee machine falls short in meeting expectations. It does not brew XL-sized coffees as advertised, and it also cannot accommodate a sufficiently large cup for the rinse process.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 16, 2024
Thank you for your review, Tyanyi. We recommend contacting Nespresso directly, 800.562.1465, to speak with a machine expert regarding the XL capsule brew. Your Vertuo Pop Plus Deluxe is expected to brew all Nespresso capsules, including XL size. We also recommend removing the cup shelf, using a shorter, wider vessel to capture the rinse water, or placing your machine on a platform to allow for larger capacity.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this compact coffee brewer
on May 13, 2024
Posted by: decorator gal 0318
from Waycross , Gerogia
I love this coffee machine it makes a great cup of coffee. My favorite coffee is the vertuo vanilla roast it so good with my great creamer machine love it . the thing I wish is that it had a bigger water tank. i am living with this it is not a deal breaker because we only have guest occasionaly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on May 13, 2024
Posted by: M
[This review was collected as part of a promotion.] I bought this for my mom as a Mother's Day Gift. It is the perfect size for her. It fits neatly under her cabinet and is easy to use. She is loving the sample pack that came with it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome color
on May 12, 2024
Posted by: Tiffany
from Pennsylvania
[This review was collected as part of a promotion.] Love it and the colors! I can’t wait to use this for a long time !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 11, 2024
Posted by: Covfefe
from TX
I just bought this machine after my Vertuo Next stopped working and I decided to forgo sending it back in to most likely never get repaired. I purchase this machine due to its smaller size and ability to make larger sizes of coffee than my old Next. This machine is a disappointment in quality. It does not have the same quality aesthetic as my chrome Next, it has plastic parts where my Next had metal and it is so loud when making coffee! My husband said it sounds like a lawn trimmer. Despite this, the coffee it brewed was good and hot. However, I am going to return this machine due to its overall aesthetic and part concerns so that I can buy either a more basic model and forgo the larger size pod capability :( or splurge on the Latissima. My concern with the Latissma is that I can see it has the same locking mechanism as the Next which was always difficult to shut, it has plastic vs metal parts that I saw in the online video, and people say the milk froth isn’t hot enough. Also, I’m concerned these newer models are not going to last if they have cheapened their manufacturing like so many companies have done post COVID due to supply chain issues, inflation, freight and labor cost increases. It’s an unfortunate time we live in right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 13, 2024
Thank you for your review. We are disappointed to learn you have experienced issues with your recent Vertuo Pop+ machine purchase. We understand your desire to have a Nespresso machine that can brew larger capsules like Cold Brew and Alto capsules in a color and style you prefer. Our machines come with a 30-day return and exchange policy as well as a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Coffee Specialist as soon as is convenient for you within 30 days of your purchase. We are confident we will find a Nespresso model that meets all your needs. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fast
on May 4, 2024
Posted by: carcat22
from Albuquerque NM
[This review was collected as part of a promotion.] Works great coffee always tastes great. Coffee comes out nice and hot.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on April 28, 2024
Posted by: Nay820
from Florida
[This review was collected as part of a promotion.] I bought a couple of months ago and absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA