Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(1,983 Reviews)
Rating breakdown 1,983 reviews
5 Stars
1,594
4 Stars
231
3 Stars
55
2 Stars
31
1 Star
72
92%of customers recommend this product.
(
1,552 out of
1,683)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Nespresso
on March 23, 2026
Posted by: Ashley
from Van Nuys. CA
[This review was collected as part of a promotion.] I was very hesitant on purchasing but I made this a birthday gift from me to me. I like the Nespresso Vertuo because it’s quick, convenient, and consistently makes smooth, great-tasting coffee. It’s super easy to use, and I love that I can get a quality cup without any hassle or guesswork
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I refuse to go without Nespresso
on April 2, 2026
Posted by: Skip
from Heath, Ohio
[This review was collected as part of a promotion.] This is my second Vertuo Pop+. After a storm and electrical surge deemed my original one needing replaced. I loved the quality of the machine and freshness of coffee. I never enjoyed decaf before Nespresso, now I look forward to it late in the afternoon. So many kinds to try and a machine that is easy to use and integrated with the app is a plus. Nespresso is a well run company that makes extraordinary products.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Size is big pro but small con
on April 3, 2026
Posted by: Beth
from Nebraska
[This review was collected as part of a promotion.] The new, smaller size is great! However, even your travel mugs don't fit indeed the brewing mechanism. We have to brew coffee in large short mugs and transfer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on April 23, 2026
Posted by: Pinkcoffeelover
from California
[This review was collected as part of a promotion.] This machine is great it makes my coffee delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great little machine
on April 30, 2023
Posted by: PJ
from New Jersey
[This review was collected as part of a promotion.] Got the Vertuo Pop as a replacement for my Vertuo Next. I love the smaller size and the color. The machine works well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Little Machine
on July 5, 2023
Posted by: kcmahan
from Maple Grove, MN
[This review was collected as part of a promotion.] I bought this machine about 2 months ago and I can now say that I love it as much as Id hoped I would. I bought this particular machine because it brews the larger pods like the iced coffee and the pour over. The one notable item about the machine is that it needs to be propped up on something in order to use the bigger cups and glasses for the iced coffee and pour overs. Which is fine as i have a pod holder under mine. But its a good to know fact.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing design
on December 19, 2023
Posted by: Daniel2023
A little disappointed, bought this for my wife for Christmas so she could do the iced coffee feature. The space for a glass is much too small. Find ourselves swapping in a second glass to avoid overfilling. Why would you design it this way?
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LONG TIME CUSTOMER- HUGE DISAPPOINTMENT!
on December 27, 2023
Posted by: KBUTTERY
from MICHIGAN
I really wanted to like this machine. I bought it Dec 19 2023. as a Christmas present to myself. I thought I would give it a go. I have had many of the Nespresso machines through the years that cater to the original pod and currently use the KitchenAid Machine for original pods.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
It is not enjoyable if your coffee is cold and you wanted a hot cup of coffee.
This definitely will be a return to Santa
This definitely will be a return to Santa
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 28, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with the Vertuo Pop machine. We are happy to see you were able to speak with a Coffee Specialist who assisted you with your concerns. If you still need any further assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA