Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Great…
on July 18, 2024
Posted by: Sharon
from Va Fairfax
Wonderful..
I like very beautifully and best coffee machine.
I like very beautifully and best coffee machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on July 17, 2024
Posted by: Patti
from Bermuda Dunes California
A friend gave me this nespresso machine and I just love it
Not easy to find capsules in stores I bought some in Barcelona Spain we should have stores like that here in Indio Ca
Anyway we can order and I love all the flavors
Not easy to find capsules in stores I bought some in Barcelona Spain we should have stores like that here in Indio Ca
Anyway we can order and I love all the flavors
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
9
on July 13, 2024
Posted by: Anna
from Ireland
I recently purchased this machine as I just loved the colour I already own a machine.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review, Anna. We are sorry to learn that the Vertuo Pop+ did not meet your expectations. We have now documented your feedback regarding this machine, and forwarded it on to the appropriate teams here for review. This machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you are within the 30 day return policy, we invite you to reach out and arrange a return via our toll-free number at 877-964-6290. We would also be happy to assist by reviewing any machine issues. We hope to hear from you soon, so that we may provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice purchase
on July 10, 2024
Posted by: tsmith7499
from Wilmington, Delaware
[This review was collected as part of a promotion.] Replaced our old machine with this model. Takes up very little space on the counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awsome coffee and coffee maker!
on July 10, 2024
Posted by: Cinndy
I love this coffee maker! The smooth coffee is fabulous! I love the various coffees that are offered. Easy handling and just wonderful!!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Looking to Update
on July 8, 2024
Posted by: IA Traveler
from Waterloo, IA
[This review was collected as part of a promotion.] We had an original capsule Pixie Nespresso machine that we liked to take when we travel . I was looking for a Vertuo machine that would replace this that would mean that we only had to purchase the Vertuo capsules and not the original. This seemed like the same size. Although it is close to the same size, it is a bit bigger and it seems to be louder and heavier than the original. We just returned from a trip with it and it did not handle my Altissio capsules well and I had to use two just to get a decent amount of coffee in my cup. I'll give it another try, but so far not impressed with the machine's operation.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B., Customer Service, July 9, 2024
Hi, thank you for your review. We understand that the Vertuo Pop Plus does not meet your expectations as the Pixie did. We’d like to note that they are different technologies and uses different brewing methods. While the Pixie uses a pressure method to brew, the Vertuo Pop Plus uses a rotation brew method, reading a barcode to dispense the coffee/espresso. If the Espresso (1.35 ounce) pour for the Vertuo Pop Plus is too short, you may program your machine to brew the capsule at a larger pour, or brew two capsules to get your desired pour, or you can brew one capsule twice (known as a top off). We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Most amazing coffees
on July 4, 2024
Posted by: Fannnni
from Midland, MI
[This review was collected as part of a promotion.] I bought this a week ago and I’m OBSESSED! We’ve made sooooooo many coffees
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on July 2, 2024
Posted by: Anonymous
from FAIRLAWN, NJ
[This review was collected as part of a promotion.] Switched to Nespresso years ago and never regretted it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA