Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
1
Would NOT Recommend
on August 5, 2024
Posted by: Extremely unhappy
I've had this machine for a year now and can say that I absolutely do not recommend it or and quite frankly hate it. We got the Vertuo Pop to replace our older machine because it ws suppose to be slimer and quiet and I regret that decision. The main issue is that the machine will quit when making more than 5 oz of coffee and has been tripped the circuit twice. We did not have the same issue with our old machine. It is also very sensitive with the capsules. We have wasted so many capsules because we have gotten an error and the machine is unable to make coffee. Our older Nespresso Machine was more efficient and just easier to use, I regret getting rid of it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop+ machine is having issues brewing capsules after receiving error messages. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this little guy!
on August 4, 2024
Posted by: mochi24
from Phoenix AZ
I bought this machine back in February of 2024 (7 months now) and I absolutely love this one! I was tired of brewing half quality coffee beans and getting stale, bitter, and sad results. I switched to Nespresso because, 1.) Buying lattes outside is already expensive enough. 2.) I can switch between coffee and espresso pods. 3.) I get to play around with the pods and choose which flavor/strength I want each day. 4.) This little guy takes up so little space! 5.) The pacific blue is too cute. 6.) Fast shipping from the website.
Overall, I am glad I switched and will never go back to drip coffee machines again. :)
Overall, I am glad I switched and will never go back to drip coffee machines again. :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Size
on July 31, 2024
Posted by: HLC71
from Indiana
[This review was collected as part of a promotion.] We bought the Vertuo Pop Plus for our camper and so glad we did! We have one at home and missed the coffee while traveling.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuoso!
on July 27, 2024
Posted by: Chek
from Suwanee, ga
[This review was collected as part of a promotion.] Really enjoy the consistency and coffee options! Nothing beats a good Nespresso to start your day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lawn Mower Loud and Low Budget Feel
on July 27, 2024
Posted by: Wendy
from Phoenix
I bought the Nespresso Pop+ to replace my Vertuo Next which bit the dust after about 5 years. I loved the color and compact style of this model, but was very disappointed after the first use. While the machine looks cute, it's VERY loud and sounds like there's a lawnmower in my kitchen when the machine is "working." This is not an exaggeration. The feel of the machine is flimsy, and you really have to push the top down to lock the capsule into place. I am returning it. Don't go for the cute/cheap model; paying a little more for increased quality of machine is worth it. Lesson learned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Wendy. We are disappointed to learn that the Vertuo Pop+ did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are happy to learn that you contacted and received assistance from our Machine Experts to facilitate a return so you could purchase a different model. Please get in touch with us at 1-800-562-1465 if you need any further support or assistance with your new Nespresso machine. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hard to open capsule holder + too much foam
on July 25, 2024
Posted by: emarquez
from Texas
I bought this about 7 months ago and am very disappointed. First, it is very difficult to open and close the capsule holder. I have to force it, and my 75 year old parents weren't able to do it. Horrible design. Second, the machine produces SO MUCH foam, like 2 inches per cup that I have to scoop out. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, July 26, 2024
Thank you for your review, Erin. We're sorry you and your parents are disappointed with the design of your Vertuo Pop and quality of your coffee. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. As each blend brews according to its own unique parameters, there is no way to adjust the amount of crema that forms, however the volume will subside. We recommend folding the crema into your cup to ensure consistency in flavor and temperature. For any machine issues you're experiencing, please call 24/7 for assistance, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on July 22, 2024
Posted by: deannam
from Allen, TX
[This review was collected as part of a promotion.] very happy with the size and color. Bought it for my daughter and she loves it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on July 19, 2024
Posted by: Marielle
[This review was collected as part of a promotion.] I bought is for my office. It was perfect. I love it and my coworkers come to my office to make Nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA