Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
Love this Nespresso
on September 11, 2024
Posted by: Lminner13
from Phoenix AZ
[This review was collected as part of a promotion.] My first Nespresso machine.i love it.but had a hard time with it not reading bar code
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tidy coffee & espresso machine
on September 10, 2024
Posted by: Nespresso
from Oakdale, NY
[This review was collected as part of a promotion.] I bought this for my daughter in college & she is pleased with it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yummy drinks at home!
on September 10, 2024
Posted by: Ausj
from Delaware, OH
[This review was collected as part of a promotion.] I bought this a month ago and I love it. The variety pack is great to figure out which pods are right for you. If you’ve been on the fence, do yourself a favor and just buy it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cumbersome but cool looking
on September 10, 2024
Posted by: Sheyshey
from Ohio
I've owned another vertuo machine for years that has the automated open and close feature which I much prefer over the Pop machine. While it does make great coffee and looks cool, it lacks in function. It is extremely l
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, September 11, 2024
Thank you for your review. We are sorry to learn that you have not enjoyed your Vertuo Pop+ machine as much as your first Vertuo machine. Customer comments help us to improve the quality of our products and services, and we appreciate the time you have taken to provide these comments. This feedback will be forwarded on to the appropriate teams here for further consideration.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not bother spending all this money
on September 8, 2024
Posted by: Hockeymomsl
from Dublin ohio
Good coffee BUT. Unable to descale the machine. I bought it roughly 12months ago . Bought the descaling solution from them
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, September 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If out of warranty, we offer other options that our Machine Experts would be pleased to share with you to assist with providing the best resolution. We’re available 24 hours a day 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use and High Quality Coffee
on September 4, 2024
Posted by: Amb17
from Virginia
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did! Easy to use and brews a “barista in a cafe” quality cup of coffee and shot of espresso. I’m so glad I made the switch to nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing product
on September 3, 2024
Posted by: Tina
from San Diego, CA
[This review was collected as part of a promotion.] Bought this bundle about a month ago and I have amazing coffee every morning. Flavors are excellent! My only complaint is that the machine is loud. I make my coffee at 3am.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs accessibility improvements
on September 2, 2024
Posted by: Carona21000
from DC
[This review was collected as part of a promotion.] I’m loving my purchase and am very happy with it, but in case anyone in the “decision making department” is reading this, I wish the locking mechanism in the top were more user friendly for folks with coordination disabilities. A pull-down latch could be operated with one hand but I have to use both hands (and an elbow) to slide my nespresso latch closed so I don’t knock the whole machine over. This design needs improving.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review. We are happy to learn you love your Vertuo Pop+ Deluxe purchase. We appreciate your suggestion about adding additional accessibility improvements. We share your passion for making our products accessible to all our consumers. We have documented your suggestions to your account and forwarded them to the appropriate teams for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to share any additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA