Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,076 Reviews)
Rating breakdown 2,076 reviews
5 Stars
1,665
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,623 out of
1,766)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
3
Really loud
on November 5, 2024
Posted by: Britt24
from Orange Beach, AL
Love the size, but is it normal for it to sound like a jet engine is taking off? This is my first Nespresso purchase and the coffee and expresso are great it is just so loud!
I would recommend this to a friend!
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. Noise during the brewing process is very normal, especially at first. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty Good
on November 3, 2024
Posted by: TA
from SF, CA
[This review was collected as part of a promotion.] I bought this a few weeks ago and so far it's cool. I can't get the coffee to not be bitter though and I've tried so many pod types.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review. We're delighted you are enjoying your new Vertuo Pop+ machine while you continue to discover our Vertuo blends to find one that best suits your taste palate. Your VertuoPop+ machine comes with a one year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. You'll want to review our Vertuo coffee blends to find an intensity that best suites your needs. The higher the number, the bolder the coffee, which will be more bitter. You may want to start from an intensity 6 which is mid range, and work your way down to intensity 2, to find your perfect coffee and espresso. We recommend starting at Melozio with an intensity of 6. Solelio is the lightest coffee blend with an intensity of 2. Enjoy finding the pefrect cup of coffee with your Veruto Pop+ machine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
One of the best machines you can get for the price
on November 2, 2024
Posted by: Meg
from Panama City FL
[This review was collected as part of a promotion.] I bought this for a friend, I have one myself and I love it !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for trailer
on November 2, 2024
Posted by: Jo
from OR
[This review was collected as part of a promotion.] We purchased the Vertuo Pop for our small trailer. Because we don’t have much counter space, this little machine fits the bill. Now it’s so easy to fix a cup of coffee without having to measure and pour grounds and water. Since everything is contained, it’s very neat and easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
New Nespresso Vertuo Pop+
on November 2, 2024
Posted by: Dee
from NorCal
[This review was collected as part of a promotion.] RIP our Covid-era Keurig. Who knew coffee was more than coffee? Apparently a lot of people. We purchased a new entry-level Nespresso Vertuo Pop+ and have been enjoying an elevated coffee experience. Pros: Simplicity, the crema and the variety of flavors and sizes. Cons: The manual opening/closing, the costs of the pods. We haven’t found our go-to variety yet but we’re enjoying the research.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never going back to regular coffee!
on October 31, 2024
Posted by: Laura416
from Portland, Oregon
[This review was collected as part of a promotion.] I’m finally out of the clutches of Starbucks! I bought this a month ago and couldn’t be happier with my investment. I loved getting the bundle deal. Every flavor I’ve tried so far is so good. I love using the frother too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Mug Tray Too Small
on October 30, 2024
Posted by: Jamie
from Atlanta, GA
The mug tray is too small! For one of the few Vertuo machines that delivers an "XL Size" cup of coffee, why is the platform for the mug so blasted small? The bottom of my mug, a fairly standard size 12 oz coffee mug, hangs half off the tiny little platform. I could remove the platform entirely but then there are two holes in front of the machine that make it look like a part is missing. I have had the same issue with other Nespresso machines. I realize that espresso cups fit espresso machines. However, if you're going to offer machines that serve a regular size cup of coffee, please make the platform at least large enough to hold a coffee mug! Returning the machine without using it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 31, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 Broken
on October 26, 2024
Posted by: J87leigh
from Cleveland, OH
I’ve bought 2 so far. Returned the first one because immediately out of the box it was malfunctioning, horribly loud and shaking when running. Thought it was a fluke. Now my second one is malfunctioning after only a WEEK of use. Violently shakes and is insanely loud. It shook so bad it knocked my glass cake stand off my counter and of course it shattered which is horrible when you have a toddler. When it DID work properly, I absolutely loved it!! I don’t know what to do with this current machine, I don’t have time to troubleshoot it with customer service and I’m definitely not wasting anymore money.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA