Customer reviews from Nespresso USA
Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Average customer rating
4.6
(2,075 Reviews)
Rating breakdown 2,075 reviews
5 Stars
1,664
4 Stars
241
3 Stars
58
2 Stars
34
1 Star
78
92%of customers recommend this product.
(
1,622 out of
1,765)
Customer Reviews for Nespresso - Vertuo Pop by De'Longhi Coffee and Espresso Maker with Coffee Tasting Set - Black
Customer Rating
5
I got the one with gold trim looks awesome on my c
on June 19, 2026
Posted by: Butcher paul
from San Francisco
What a great cup of coffee, very fast brew, perfect temperature, great compact machine absolutely love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Be careful after the 1 year mark.
on June 19, 2026
Posted by: Sad User
I bought this machine a little over a year ago, was working perfectly fine, kept it clean. The other day, an entire coffee pod was poured through the bottom of the machine. Tried cleaning it and the solution went through the bottom as well. Created an mess. This was my second time getting this machine, as last one died at the 2 year mark. I don't know what do, have a lot of pods but the machines break down. Big let down with these machines. Have now went through 3 machines in about a 5 year time frame.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 20, 2026
Thank you for your review, however we're sorry to hear of your machine issues. Please give us a call and escalate these concerns. We are available 24 hours a day and 7 days a week for your convenience. We trust a satisfactory resolution will be made.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall great everything!
on June 17, 2026
Posted by: Aulea359
from Reno, NV
[This review was collected as part of a promotion.] My first Nespresso and I have to say this is the BEST coffee and machine I ever used and had. So many great flavors! I CANNOT go back to Keurig! Keurig is such crap imo now
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on June 17, 2026
Posted by: Pri
[This review was collected as part of a promotion.] It’s great and I really enjoy the coffee. It’s high quality
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cute colors & perfect compact size
on June 15, 2026
Posted by: MAZI
from St Johns, FL
The compact size & fun colors make the Vertuo Pop a perfect countertop or coffee station machine. However the heating element is disappointing. I can’t get a truly hot expresso or cup of regular coffee; only lukewarm.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple Yet Elegant Coffee Machine
on June 15, 2026
Posted by: Brittany
[This review was collected as part of a promotion.] I recently purchased the Nespresso Vertuo Pop and I love it. From the moment I set it up, it was clear this machine was designed with simplicity in mind. There’s virtually no learning curve, pop in a capsule, press a button, and a beautifully rich cup of coffee is ready in seconds. No fussing, no complicated settings.
What really impressed me is the capsule selection. There’s genuinely something for every mood and taste, whether you want a bold espresso or a longer, smoother brew. I love that I can switch it up depending on what I’m craving that day. It’s become a staple in our morning routine. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cleaning & pod disposal the worst in the lineup!
on June 14, 2026
Posted by: Shawn
from San Antonio, TX
The Vertuo Up has an attractive, slender design for countertops where space is precious. I especially appreciate opening the Nespresso Smart app to prep. the machine for cleaning and descaling. With prior machines, I'd have to re-learn the procedure every time.
Completely downhill from there. Disposing of pods creates a mess every time, with the tray assembly typically filled with residual coffee that dribbles everywhere as you make yourself to the sink. The pods themselves are wet and for those of us that enjoy the recycling process, even getting the pods into the bag creates an additional mess.
This is our 4th machine since coming aboard with Nespresso and by far the worst machine thus far to work with.
This is our 4th machine since coming aboard with Nespresso and by far the worst machine thus far to work with.
I have zero interest in investing in a 5th machine just to return to another machine so I'm stuck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 16, 2026
Thank you for your review, Shawn. We're dissappointed to hear this, and we hope you know that we're always here to help. Please call us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
New Vertuo Up is attractive but messy
on June 12, 2026
Posted by: CoffeeGal
from TX
I don’t often write reviews, but I was so disappointed in the new Vertuo Up. I will say that I like the design and that it warms up in just a few seconds (an improvement over the 30-second warm up of my last machine). But overall, this machine is much worse quality than any other Nespresso machine I’ve purchased. The design has the pods drop straight down into a basket but lots of water falls into that basket/tray, too, which causes mold since there is no ventilation unless you clean it daily. It also splashes a ton when pouring the coffee into your cup; not sure if that is the design of the spout or the length the coffee has to fall, but especially on my “pearl white” machine, that means I have to wipe down the machine after each use. The quality of the coffee appears to be the same as with my previous machines, but given the design issues and daily cleaning required, I am already considering replacing my Vertuo Up with another machine (after only a couple months).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 15, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA