Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
166
4 Stars
28
3 Stars
16
2 Stars
14
1 Star
23
82%of customers recommend this product.
(
126 out of
154)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
PinkGold Phone
on July 19, 2025
Posted by: KitKat5000
Expertise:Expert
This is my first Ultra phone and I really like it, I've always used the A series then I decided to invest in a high end Samsung phone to last me a while and I've loved it ever since. I got mine in Titanium Pink gold and absolutely love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
Expertise:Expert
Verified Purchase:Yes
It's great, but so was my S23 Ultra, I only upgraded because the screen broke and the cost wasn't worth to repair it. It's a slight upgrade nothing that will blow your socks off but it is better than the S23 Ultra. I would have kept the S23 for another 2 years if It didn't break.
I'm removing 1 start because they removed the bluetooth capability of the SPen, not happy about it, I rarely used it but then again I'm paying for a flagship phone so that I could have access to things when I need them even if rarely.
I would recommend this to a friend!
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Mike, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and we would love to assist you with the changes to features you have used in the past. We have provided a link to an article to assist you with the redesigned features of the S Pen and integrating them in to your usage. We have also shared a link to the complete manual for your device, and the Samsung Support Team to offer assistance with hand gestures and voice commands, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Pamela
from Windsor VA
Expertise:Intermediate
Verified Purchase:Yes
So glad I upgraded to the Samsung Galaxy S25 Ultra, the phone is super fast, camera takes crystal clear photos and all around easy to navigate.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from S21 Ultra 512
on August 30, 2025
Posted by: Mark
Traded in my S21 Ultra 512 for it. The processor and graphics in it are fantastic and an upgrade from my previous phone. I'm still learning all that I can do with the stylus.
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra is so far the Best phone I owned!
on September 5, 2025
Posted by: Anonymous
from Longmont, Colorado
Expertise:Intermediate
Verified Purchase:Yes
I love all Samsung products, especially the new Galaxy S25 Ultra because of its clarity, speed, and all the new features for taking pictures as well as their quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone to date!
on September 6, 2025
Posted by: sxxtox
Expertise:Expert
Best phone ever made to date. Everything you need from a pocket device, and even more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Sxxtox, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and finding it to be the best phone you've ever had. We hope you'll reach out to us again in the future any time you have questions or want to share further feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Calendar Feature Repeat Option
on September 25, 2025
Posted by: ImJustLydia
from Los Alamitos, CA
Expertise:Intermediate
The Samsung S25 Ultra is a convenient for all my needs except for one feature. On calendar, I'd like to add my payday dates on calendar but I do not have the option to repeat twice a month or approximately. I'd like to see that feature added once again. It used to have it in past models. It's missing on my current model.
I would recommend this to a friend!
Features
2
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 25, 2025
Hi there ImJustLydia, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important being able to keep track of important dates and information are to you every day. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you best align the settings of your device to your needs and preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Julia
from ma
Expertise:Intermediate
Verified Purchase:Yes
Love my new phone, the camera is the best part of it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US