Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2 out of 5
4.2
(227 Reviews)
Open Ratings Snapshot
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product. 
(
111 out of 138
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3 out of 5
3
Too skinny screen & trouble moving photos off
on June 4, 2026
Posted by: jill
from texas
Expertise:Expert
I wanted a larger screen phone, to photo & video. However, they ONLY made the phone longer, NOT wider. This was super disappointing because it does not help me, it does not fix my issue with the taller subject not fitting into the horizontal format well enough. I wanted the width of the Galaxy Note. Also, there is NO removable memory card. What does this mean for a photographer? It means I'm continually having to plug it into the computer to remove. But there is a very frustrating error that keeps occuring when I cut and paste to totally remove the files offf of my phone. Instead of removing them, it copies them over, so then the photos/videos are still on the phone after hours of waiting. And I'm then worried about deleting them off-- I just worry about it, so I end up making duplicate copies attempting it again. The only thing that seems to work is a cut and paste of a smaller number, but I don't have hours to sit there. And no, I don't want to pay more and more for cloud storage. I am just overall disappointed with not being able to utilize removable memory cards (and have the water resistance which really is important to me and was missing in the note.) I wish Samsung would fix it so that the photos were easier to transfer without all of these stupid errors. It will also believe some files were moved into a folder when they are not moved yet causing me to have to create new folders.. It's just a huge bummer if you take a lot of photos and videos. It makes me wish to buy a REAL camera.
Response from Samsung USBy R&R Team, June 5, 2026
Hey Jill, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day for a range of different tasks. If you are looking for a wider display size, the Galaxy Z Fold Series of devices, especially the Galaxy Z Fold7 has that wider display size, as well as the addition of the 200MP camera for amazing photos and videos. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you on your data transfer to your computer or other devices to help you feel confident that you will not be losing any of your photos and videos when they are deleted off your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best there is
on April 2, 2026
Posted by: Tye1
Expertise:Expert
The best phone I ever had and used for a Samsung galaxy phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
not worth the price at all
on March 17, 2026
Posted by: Shannon
from Portland OR
Expertise:Intermediate
I got this about a year ago, replacing an older Google pixel, the camera was not much better to be honest. I took photos in the same lighting (multiple lighting) in the same spots, zoomed, night vision etc. Honestly they were very similar in quality. As for the operating system, this felt smooth, but for some reason this phone never adjusted to typos. I dont know how to explain it, but it never properly fixes my typos. Its incredibly frustrating. Its genuinely one of the reasons im trading it in for a different phone. Im tired of constantly having to go back and fix texts, emails, notes etc. Its just not intuitive AT ALL. Aside from that and a couple other things this phone randomly bugs out and nothing on the screen works. I have to lock and unlock it and close whatever app or page I was on and start over. For the price, the INSANE price, this absolutely did not cut it. Was not worth it compared to my old Google pixel. I regretted it almost immediately, and it never grew on me.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 18, 2026
Hi Shannon, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maximize your experience with your camera, speed of your device, and apps not operating as intended. We have also shared links to the complete manual and the Samsung Support Team to assist you with different settings like auto correct and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
waaaaaay better than my s9 plus 😂
on March 6, 2026
Posted by: deng
from Gardena, CA
Expertise:Beginner
Verified Purchase:Yes
this is waaaaaaaay better than my old s9 plus... i don't even know how to begin
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Solid Phone
on March 2, 2026
Posted by: Marc
Verified Purchase:Yes
Upgrading from a S22 Ultra there wasn't much difference. Slightly faster and the camera is supposedly better. The battery life is much better which is the reason for the "upgrade".
Response from Samsung USBy R&R Team, March 2, 2026
Hello Marc, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced speed and battery life of your device. We have provided a link to the full manual to help you discover all of the added features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra jade- great phone
on February 27, 2026
Posted by: Trace
from Texas
Verified Purchase:Yes
Coming from an S20FE, massive upgrade, obviously. Very happy with the look, camera, and battery life which is primarily what I got it for. Hoping it lasts at least 5 years like the last phone
I would recommend this to a friend!
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 2, 2026
Hi there Trace, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the upgraded features and capabilities available on your new device. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good quality smart phone
on February 25, 2026
Posted by: India Baxley
Expertise:Expert
Verified Purchase:Yes
I am enjoying my phone so far. Very fast and good connection. The pen works so smoothly. Highly recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
Hi India Baxley, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the inital setup and usage of your device. We have provided a link to the complete manual to assist you with the exploration and alignment of your device to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on February 22, 2026
Posted by: Zeke
Expertise:Expert
I love my Samsung I'm so happy I'm back to my galaxy 💜
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hey Zeke, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving using your new device. We have provided a link to the complete manual for your device to help you fully discover the enhanced features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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