Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2 out of 5
4.2
(227 Reviews)
Open Ratings Snapshot
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product. 
(
111 out of 138
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
S25 Ultra -- Positive
on December 16, 2025
Posted by: Melissa T
from MI
Verified Purchase:Yes
Samsung S25 Ultra is one of the BEST S-Series phones I've had! Great storage space, amazing picture quality & awesome features. Only downfall is, the S-Pen not having Bluetooth...but other than that beats my expectations hands down.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Melissa T, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your phone, and finding it to be the best phone you've used from this series. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best mini portable computer in ur hand/pocket
on December 15, 2025
Posted by: Wallard
from Dalllas, Texas
Expertise:Expert
Verified Purchase:Yes
Crafted with me in mind! Whatever I capability I need, I find to my preference!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi Wallard, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to so perfectly align to your usage needs and preferences. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
1000000% recommended
on December 14, 2025
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
In love with this phone! Im actually really enjoying it. 10000% recommend love that you can customize everything, love the camera, love how fast it is. Absolutely obsessed.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hey Anyel Ruiz, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with the capabilities and features of your device, and that you are so in love every day. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Powerhouse
on December 11, 2025
Posted by: Philip
Expertise:Intermediate
Verified Purchase:Yes
I recently upgraded my Note20 ultra to the S25 ultra. Huge jump. Yes, it's a 5 year differance but the S25 ultra is a powerhouse no matter where you are coming from. Very fast biometrics (facial and fingerprint), beautiful display , super productive AI coupled with Gemini make this a workhorse for every user level. Battery life is fine. I can get 24 hours out of a full charge. All in all, Samsung's best and perhaps the best android phone you can purchase for the US market
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Philip, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are amazed with the upgraded features and capabilities of your new device, and that is has performed beyond your expectations. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 11, 2025
Posted by: JohnLoveSamsung67
from Cleveland, OH
Expertise:Intermediate
Verified Purchase:Yes
This is a premium phone. The display is great. The phone is very responsive and battery life is good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi there JohnLoveSamsung67, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving the feel, design, and battery life of your device. We have provided a link to the complete manual for your assistance in discovering additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I Could ask for!
on December 10, 2025
Posted by: Janiece
from Portland, Oregon
Expertise:Beginner
Verified Purchase:Yes
I absolutely love this phone—it’s everything I could ask for! Every day I discover new features that make life easier and more fun. The display is stunning, the performance is lightning-fast, and the camera captures every detail perfectly. The S Pen adds incredible functionality, from notes to creative tasks, making this phone feel truly next-level. I’m so happy with it, I almost want to punch the air in excitement!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi Janiece, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and finding it amazing for a large range of daily tasks. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than Fold. No freezing, main screen prote
on December 5, 2025
Posted by: Mike
Expertise:Expert
Verified Purchase:Yes
Much better and more reliable than Fold. Display is clear. No freezing. Zooming works.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on December 4, 2025
Posted by: Anonymous
from Palos hills Illinois
Expertise:Expert
Verified Purchase:Yes
Just amazing like always and i had the galaxy watch 7 so all are good together
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Nael Samhan, we appreciate you sharing your thoughts about your Samsung S25 Ultra with us. We love hearing how pleased you are with the usage of your device, and finding it a great addition to your ecosystem. We have provided links to resources to help you discover all of the amazing capabilities of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 49-56 of 227 results 
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