Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2 out of 5
4.2
(227 Reviews)
Open Ratings Snapshot
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product. 
(
111 out of 138
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256GB, Samsung
on December 26, 2025
Posted by: Amarsh
from DeRidder, LA
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone easy to setup and use. Expect to use for many years
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Amarsh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the inital usage and capabilities of your new device. We have provided links to a few resources to help you fully discover the capabilities of your device, and align the settings to your preferences, as well as answering any questions if you have them as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on December 25, 2025
Posted by: Madk
Verified Purchase:Yes
It's awesome. I love it. I always recommend to buy it.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever!!!!!!!
on December 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
I love my phone. I know I'm not using it to it full potential but all the features that it has is out of this world!!!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 6, 2026
Hi Jennifer Terrell, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love your new device. We have provided a link to the full manual to help you make use of all of the amazing features available on your device including Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on December 25, 2025
Posted by: Starry
Verified Purchase:Yes
Great fir gaming on the go, and a great phone Will recommend
Response from Samsung USBy R&R Team, March 6, 2026
Hey Starry, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are enjoying your gaming with your device. We have provided a link to the Samsung Support Team to assist you if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my phone,amazingly camera
on December 23, 2025
Posted by: Elid
from New york
Verified Purchase:Yes
I am in love with my phone features and works amazingly well, and not to talk a about the battery life oh waoo🥰
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is the best
on December 22, 2025
Posted by: Lonnie
from Cincinnati ohio
Expertise:Expert
Verified Purchase:Yes
Been using Samsung phones since the first galaxy and they have always been exceptional! Trade in is easy and its the best way to get a great deal.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad idea.
on December 19, 2025
Posted by: Unhappy costumer
from North Carolina
Expertise:Expert
The S25 Ultra is nothing but an overpriced notepad. After Samsung removing the S pen features it make this new model a useless piece of trash. I don't know what they were thinking removing one of the best features that set the S series phones above the others. This is a huge downgrade from my S23 Ultra. Which the battery lasted 3 times longer.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating and disappointing it can be when you have a device that is not aligning to your expectations. We have provided links to resources to help you integrate the redesigned S Pen features in to your usage, and maximize the battery life of your device. We have also shared a link to the Samsung Support Team and your warranty information if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone & Overall Performance
on December 17, 2025
Posted by: bushman501
from Bayonne, NJ
Expertise:Expert
Verified Purchase:Yes
Excellent phone, probably the best I've owned, but it ain't cheap. Needed a big screen due to age and multiple app utilization. I use for banking, trading, shopping, paying bills & sometimes playing games. Upgraded because the screen on my previous, Samsung, S10+, cracked & was acting up. bought using the No Interest Samsung financing plan.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Bushman501, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device excellent for your usage, enjoying the large display size, and processing power of your phone. We would love to hear form you again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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