Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2 out of 5
4.2
(227 Reviews)
Open Ratings Snapshot
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product. 
(
111 out of 138
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
1 out of 5
1
Video quality is poor.
on January 19, 2026
Posted by: Sathyaraj
from Richmond Virginia
Expertise:Expert
Verified Purchase:Yes
I recently upgraded my Samsung device and from day 1 my video quality got worse. There is a blur image that keeps coming in while I am on phone.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 20, 2026
Hi there Sathyaraj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to assist you with the blurry videos you mention experiencing. We have also provided a link to the Samsung Support Team to assist you if this is not what you are referring to with your device, or have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Phone
on January 13, 2026
Posted by: James R
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Does all I need and more. Screen coating seems better than the S24 Ultra. So far so good...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey James R, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that this device not only meets but exceeds all of your expectations. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Slightly Better but they downgraded the stylus!
on January 13, 2026
Posted by: TimFD3S
from Cleveland, OH
Expertise:Expert
This phone is indeed slightly better than the S24 Ultra in almost every way. However they downgraded the stylus. One of my favorite features was the ability to be able to hit the button on the stylus to take a picture from a distance away on the S24. For some reason, they no longer offer this on the S25. I wouldn't even mind if they sold an upgraded stylus as a separate purchase, I would do so. That's how much I miss that extremely useful feature.
I will say this though, my S24 Ultra heated up like crazy when playing more taxing video games while my S25 Ultra gets lukewarm at worst. It's a tradeoff but in this case I don't see why I can't have my cake and eat it too.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hello TimFD3S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your new device, and that you are enjoying your gaming. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone slow
on January 12, 2026
Posted by: Tammy
from Boston
Expertise:Expert
Verified Purchase:Yes
Each time I go into WhatsApp it's all white blank screen n volume doesn't work well had to restart phone to get volume button up
Response from Samsung USBy R&R Team, January 13, 2026
Hi Tammy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a specific app you are wanting to use that is not operating as intended. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, and to assist you with the volume matter you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ive ever had
on January 12, 2026
Posted by: Clinton
from Alaska
Verified Purchase:Yes
the phone is big, the Google gemini is resourceful, the ai is pretty good, and I love the customization. S pen is pretty fun to use if you use it right. 10/10, would recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Clinton, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying the enhanced features, customization, and accessories on your device. We would love to hear from you again if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Aweful sound ! The spearker is junk!
on January 11, 2026
Posted by: Miss my old phone
the speaker on this phone is very poor quality! The key board picks wrong key way to much.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve your frustrations and have the best possible experience with your device. We have provided links to an article to help you with the speaker of your device, and the different setting options for your keyboard. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bring back bluetooth s pen!
on January 11, 2026
Posted by: ComeBack Bluetooth
I can't believe they removed bluetooth from the S pen!!! One of the best features removed to save so little money on an expensive phone
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when you have a new device that does not have the features you are expecting. We have provided a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect
on January 9, 2026
Posted by: Prince K
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
The phone is good and I love all the features in it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2026
Hey Prince K, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are loving the usage of your phone, and how amazing all of the features have been for you. We have shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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