Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product.
(
111 out of
138)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
What GREAT FETURES AND WOW GREAT COLOR CONTRAST.
on February 26, 2025
Posted by: Lisalovestoshoptoreview
from Katy Texas
Expertise:Beginner
I boughtthis phone about a month ago I just love my phone and all that came with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WORTH EVERY PENNY
on February 25, 2025
Posted by: PACKY
I LOVED MY S23 ULTRA BUT THIS S25 IS MUCH IMPROVED. VERY FAST AND SO EASY TO USE. EVERYTHING ABOUT IT IS SUCH AN IMPROVEMENY OVER THE LASO ONE
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless phone
on February 24, 2025
Posted by: Zeff
from Ohio
Expertise:Expert
Excellent phone in every objective measure. OneUI 7 is buttery smooth. The speakers got a major upgrade this year also. Only other phone I'm excited about this year is the Z Fold 7.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The king of Android phones!
on February 23, 2025
Posted by: k1ska
Expertise:Intermediate
I bit the bullet and upgraded from an S22 Ultra and it is a night and day difference. The performance is top notch, it's so smooth in every area of use and the battery just LASTS. I absolutely love this years Ultra series, it is an amazing device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Feels like a downgrade
on February 22, 2025
Posted by: Chris
The battery life is horrible no matter how I have changed my settings. It also takes forever to charge ... even on fast charge. No Bluetooth for the S- Pen. Gemini is still learning. This Galaxy S25 Ultra 512 GB feels like a downgrade from the Galaxy S24 512 GB I also have.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Chris, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We would love to help you resolve the frustrations you mention with your new device and have the best possible usage and experience every day. We have provided links to troubleshooting guides below to help you with the battery life and charging of your device. We have provided links to articles to help you with the redesigned features of the S Pen and help you with voice controls and hand gestures that you can use for some features you feel may have been removed. We have lastly provided a link to the Samsung Support Team to help if these frustrations continue or you hae additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 22, 2025
Posted by: Oliver
from Atlanta, GA
Expertise:Intermediate
This phone is amazing!!! The design,speed, camera and pics....3 to 5 levels ahead of S24Ultra.
I almost didn't get this phone because of the reviews that say....S24Ultra is better....lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Text message customize notification
on February 21, 2025
Posted by: Ellie
I brought my Galaxy S25 Ultra a month ago and I have been trying to set a separate notification for my text messages. I have tried this step below - and these steps did not work. There is no option within the phones settings
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Ellie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. We have provided links to a few resources to assist you if the settings you are choosing are not then operating as expected. These include the full device manual and the Samsung Support Team. These experts can work with you one on one to align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like everything about the Galaxy S25 Ultra. Yes!
on February 10, 2025
Posted by: Jermaine
from Palmetto Pen 19 Miles
Expertise:Beginner
The Samsung Galaxy S25 Ultra 5G is the best product I ever had. It's even better than the Votex C24.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US