Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product.
(
111 out of
138)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
2
Ultra phone loses Bluetooth S Pen.
on March 26, 2025
Posted by: VinceYahoo
The S25 Ultra new design lacks the Bluetooth S pen. Please bring Bluetooth S pen back on future phones.
Response from Samsung USBy R&R Team, March 27, 2025
Hi there VinceYahoo, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important specific functionality with your device and accessories are to you every day, and we would love to help you find alternative methods to accomplish these tasks. We have provided a link to an article to help you integrate the features of the redesigned S Pen in to your usage. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands that can be used with your device. Lastly, we have provided a link to the Samsung Support Team to help if you have any questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Just a little disappointed
on March 22, 2025
Posted by: Hummingbird01
from Independence Iowa
Would be 5 stars if I could set different notification sounds for different apps like my old galaxy phone. Samsung needs to do a update to fix this.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Honestly disappointed in a big way
on March 19, 2025
Posted by: CiciMakesMuffins
This is my third Galaxy S(#) Ultra . I was SO excited to get this phone after going from the S23 Ultra to the A14 as a backup for a while. I bought the phone specifically for the camera features and ESPECIALLY because I love the remote shutter feature. ... Wanna guess what the s25 does not have, which i was NOT informed of upon purchase? Honestly, what the actual heck, Samsung? You charge ungodly pricea for these phones, and jack the cost up insane amounts with every model, and you DOWNGRADED us? TBH Samsung shou listen to us and not only put out the pens you know you should have in the first place, but you should be giving the. To customers who purchased early and got bamboozled into these useless garbage s pens. Further, it's such a shady thing to have done I will very likely switch phone brands next time because why would I be loyal to a company that clearly makes up BS stats and removes functionality to save a dime.
Response from Samsung USBy R&R Team, March 19, 2025
Hello CiciMakesMuffins, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality is to you when using your phone every day. We have provided links to two resources, one to help you with the redesigned features of the S Pen, and another to the complete manual that highlight voice commands and hand gestures you can use to remotely control your camera. We have lastly shared a link to the Samsung Support Team to help answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Accessibility
on March 18, 2025
Posted by: Eded
Expertise:Intermediate
The software automatically resets the accessibility features of apps that I use. I reset them and the software overwrites again.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Eded, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We would love to help you resolve this matter, and have provided a link to a troubleshooting guide to help you with the apps you mention at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My s 25
on March 18, 2025
Posted by: Anne
Such a beautiful phone and very user-friendly and the pictures are gorgeous fits in my hand easily
Written by a customer while visiting Samsung US
Customer Rating
5
Customized Love My Way
on March 18, 2025
Posted by: Th33 Fates
from Durham NC USA
Expertise:Expert
Writing review on shop app. Very helpful. Also going from S21 Ultra 5g to S25 Ultra my biggest complaint about the S21 Ultra I never had space, my phone came loaded with apps I never used nor wanted. However; I did love it, but buying storage over & over was horrible. I'm hoping that I can (M3°) Customize my UP & Coming S25 Ultra. I'm a musician singer song writer, have played live with great bands like #OliviaTremorControl #NeutralMilkHotel #ElfPower #Elephant6 record label. On project With different members from each band with my mate also Jason, I say this to bare the seriousness of my career choice & an phenominal tool such as the S21 U, & S25 U AI I lost that potential for recording new ideas for songs or even new songs. Lost either through no where to store (space) or could get the apps (recording studio DAWs) to fit in phone due to all the nonsense apps I never needed.. I'm praying I can get this to work in my favor & I purchase a phone I truly can use for family friends & business and fans. Learning to code and a photographer, video Grapher and soon to be youtuber when I can afford lights, so I really need it to be customizable by me and another creator employee Samsung Genius. I'd give 1,000,00000000000☆☆☆☆☆☆as for now 3.5 because s21 u was for to much to do with no work of mine and to much to do with fun and outstanding fun it's been I love the cameras ND have been an Samsung loyal customer dor almost 19 years. So yeah I love it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Happy
on March 16, 2025
Posted by: Mom mc
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Written by a customer while visiting Samsung US
Customer Rating
4
A great was to learn to sleep
on March 14, 2025
Posted by: Scooter phone6
I really enjoyed the phone it allows us takes whether energy where ever we go to do
Written by a customer while visiting Samsung US