Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product.
(
111 out of
138)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Muy futurista
on May 2, 2025
Posted by: Werva
Expertise:Intermediate
One of the best decisions a cell phone can have made that meets all the long-lasting expectations.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 6, 2025
Hi Werva, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to know you are having such a great user experience of your new phone and finding it keeping up with your throughout the day. We hope you have also had a chance to explore the features of Galaxy AI, and we have provided a link to the full device manual for your convenience. We have also provided a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Lousy software
on May 2, 2025
Posted by: Sully
I don't want the newest update. 2 of my family members got it and it changed everything on their phones. I used to write software, so I know it isn't necessary.
Response from Samsung USBy R&R Team, May 6, 2025
Hi there Sully, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the software can cause distress as you have to readjust the usage of your device. Software updates are crucial not only for the changes made to the user interface, but also help ensure your device is safe and secure. We have provided a link to the Samsung Support Team if you would like to discuss this update further, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
A downgrade from previous generations
on May 1, 2025
Posted by: KonnieKay
from Tucson, AZ
Expertise:Intermediate
I went into the flagship ultra line because the S25 Ultra Carried with it incredible specs compared to the plus and standard lineup's.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, May 1, 2025
Hey KonnieKay, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations in terms of features and functionality. We would love to help you resolve these frustrations and help you love your device as much as possible. We have provided links to troubleshooting guides to help you with the audio volume, S Pen features, and camera features. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can also use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance with the stability you mention and any additional matters that are causing frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery
on April 29, 2025
Posted by: Questioning
Expertise:Intermediate
I've never seen new products have such a poor battery life. From the first full charge the brand new phone and watch don't stay charged as long as my 5-year old phone and watch which is absolutely wild and has made me reconsider if this was a good choice and if I will continue buying these products. Even barely using my phone, it dies so quickly, I'm now a two phone person so that I can use my old phone when I need to and the new one is just there if I get a text or call, I'm excited to use it on vacation for photos but I'm worried it won't last long once I start taking pictures, god forbid i need it for navigating. Pretty frustrating. It's too bad I can't use my old watch to track the health apps because it's battery is better too even though it's old.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Questioning, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the lasting battery life of your device is to you every day, and we would love nothing more than to help you troubleshoot this experience. While thebattery life should enhance automatically once the battery has the opportunity to adjust to your specific usage habits. However, if this isn't the case, we have provided links to a few articles below for your convenience. We have also provided a link to the Samsung SUpport Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Great features are gone.
on April 18, 2025
Posted by: Loved Samsung
I went from note10 to this and I couldn't be more unhappy. They added 100x zoom and removed tons of great features. This thing is almost useless. The s-pen is fully useless now. The button has no purpose. The camera lost almost all functions. There is no copy memory for pasting. Tha autocorrect is extremely annoying and doesn't help at all like it use to. I cannot view thousands of pictures and videos that were taken with the 5 ansmd 10. It refuses to keep wifi off. I have to turn it off several times per day. I now have to press enter after entering my pin to unlock screen. The thumb print works if my thumb isn't clean, moist, hot, cold, dry or dirty. I cannot preview messages before unlocking screen. There is no card slots. With a decent case, the side bar is nearly impossible to access. The front camera view is narrow and the one adjustment makes almost no difference. Atleast 10% of messages don't go through. Cross compatibility with onedrive is awkward and there is no way to backup there. Only sync which brings a whole new set of issues. Calls often drop while on hold. It deletes the last several words from onenote when app is closed. If I zoom in on the moon, it snaps in a google pic of the moon. Talk to text is impossible and it always spells out all punctuations. Sharing things is several more steps now. 5G is 1/4 the speed 4G was. Pages take several seconds to load or download images and video. I have AT&T unlimited and it was always fast with previous phones. So we traded all that and more for 100x zoom that lies to us. This thing is a disgrace for Samsung.
Response from Samsung USBy R&R Team, April 21, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when you have a new device that has been changed from the device you hae been using for a prolonged period of time. We would love to help you best align the settings to your preferences, and have the best possible experience with your device. We have provided links to articles to help you with the dropped calls, fingerprint reader, and how to use facial recognition for easier unlocking of your device. We have also provided a link to an article to help you use the redesigned S Pen features with your phone, and use the different camera settings and features for outstanding photos and videos. Lastly, we have provided a link to the full device manual and the Samsung Support Team to fully align the settings to your preferences, and answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Memory card back
on April 14, 2025
Posted by: Kool Joe
from Boston
Expertise:Expert
The perfect but no memory card I like it but the only problem I have it's no memory card
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 15, 2025
Hey Kool Joe, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new phone as a whole. We understand that the storage of your device may be insufficient for your usage, and you can absolutely expand the capacity of your device with digital cloud based expansion. This has the added benefit of being able to access your media across your ecosystem of connected Samsung products. We have provided a link to the Samsung Support Team if you have questions about the setup and usage of this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Its okay S20 was the best and maybe S22 2nd best
on April 8, 2025
Posted by: ABRivera
i bought this at launch. its alr i feel like with each new model it loses some features that were great on the model beforehand.
Response from Samsung USBy R&R Team, April 9, 2025
Hello ABRivera, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important your device, and specific features are to you every day, and we are always happy to assist our customers. Without knowing what features you feel have been removed or changed, we have provided links to the full device manual and the Samsung Support Team. These resources will help you best align the settings to your preferences and answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Definitely get it!
on March 31, 2025
Posted by: Toya_86
from Lagrange, GA
Expertise:Expert
I definitely love my Samsung S25 Ultra! I got the grenade one and it is gorgeous. I have always been a Samsung user and I am glad I was able to wait on this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US