Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2 out of 5
4.2
(227 Reviews)
Open Ratings Snapshot
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product. 
(
111 out of 138
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Nice upgrade
on May 29, 2025
Posted by: Mr p0opy but7h0l3
from PA
Expertise:Intermediate
Verified Purchase:Yes
I like it. A decent upgrade from my S22. Great battery life. Nice and bright screen. Camera takes crisp photos and clear videos.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Why downgrade the S Pen?
on May 29, 2025
Posted by: Eniola
from Greensboro, NC
Expertise:Expert
Verified Purchase:Yes
I rated this way because of the S Pen you downgraded.
No, I would not recommend this to a friend.
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 30, 2025
Hi there Eniola, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day, and we would love to help you with the redesigned features of the S Pen. We have provided a link to an article to highlight the usage of these features. We have also shared a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use with your device. We have lastly, shared a link to the Samsung Support Team to offer any additional assistance or answer questions you may have. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Subpar camera, lack of Bluetooth in S-Pen.
on May 23, 2025
Posted by: MIKEYGI
Expertise:Intermediate
Awesome battery and screen, plus cool AI stuff, but... the 10x and 30x zoom is worse than the S22 Ultra. The S Pen also lacks Bluetooth. If you've got an S22, S23, or S24 Ultra, don't bother upgrading; it's just not worth it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Mikeygi, thank you for your feedback on your Samsung Galaxy S25 Ultra. WE are happy to hear that you are so pleased with the battery, display, and features of Galaxy AI. We have provided links to articles to help you with the camera features and redesigned S Pen features. We have also provided a link to the full device manual that will help you discover hand gestures and voice commands that can also be used from a distance with your camera. Lastly, we have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on May 20, 2025
Posted by: BLITZ
Expertise:Intermediate
GREAT. PHONE. GREAT. 📷 GREAT. SCREEN
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Blitz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the features of your phone including the camera and enhanced display quality. We have provided a link to the full device manual to help you with the additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy it
on May 19, 2025
Posted by: DDelk
from Chicago
Expertise:Intermediate
This phone sucks I shouldn't have upgraded. Sometimes I can't press buttons on the screen, the front Camara puts a filter on my selfies that I have yet to figure out how to remove it, my whole home screen that shows the time and temperature just disappeared way to many glitches
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi DDelk, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided a link to an article to help you with the camera settings and features of your device. We have also shared links to the full device manual to help you with additional settings, and to the Samsung Support Team to help resolve the frustration with the software changes. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelent products.
on May 11, 2025
Posted by: OroSol
from Columbia, MO
Expertise:Expert
I love samsung products because they are easy to handle and always excelent performance.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Hey OroSol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled that you have always been so happy with yoru devices, and finding this device easy to use and hold. We have provided a link to the full device manual tohelp you further discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
trash
on May 8, 2025
Posted by: kel1239
samsung phone requires a pin after reset...???????
Response from Samsung USBy R&R Team, May 8, 2025
Hey Kel1239, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided a link below to the Samsung Support Team for your convenience. They can work with you one on one to troubleshoot and resolve this frustration with your reset. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Camera sucks!
on May 8, 2025
Posted by: Samm
from carlisle ky
Expertise:Expert
I upgraded from a 22 ultra to the 25 ultra. I did it specifically for the camera... I use the camera for work. While the clarity is insanely good, the pictures are dark. Even on bright days, they are darker than they should be. There is not a fix for this. Also the photos taken in raw are blurry unless your are standing super still which can be tricky with action shots. I took a pic just now used 3 big studio lights and still got a dark result. If I could return this phone I would. Now I am stuck with this phone that I hate and stuck editing all the photos I take. So it actually made my job harder and more time consuming which sucks. I wish I would have got the 24 ultra, also I am not in love with the body style and I rarely use AI. Just bought the phone for the camera and I am dissappointed...
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 8, 2025
Hi there Samm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the photos are for your job every day, and we would love to help you capture the best possible photos and videos. We have provided links below to assist you with this frustration at your convenience. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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