Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product.
(
111 out of
138)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Posted by: RubAnADUB
Verified Purchase:Yes
Faster than my 22. Clean as usual. Lots of bloatware courtesy of Samsung. Typical. Overall a great phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Maryland
Expertise:Expert
Verified Purchase:Yes
It works fine except with TikTok suddenly a video stays in the background and never stops playing even if I close the app even in the task manager and I have to restart the device, It has already happened to me twice.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Mary
from Edinburg, Tx
Expertise:Intermediate
Verified Purchase:Yes
Love my new Galaxy S25 Ultra. getting used to it. missed Samsung phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeremy
from Texas
Expertise:Expert
Verified Purchase:Yes
Love the square design. Fast processor. Amazing pictures both close and far away. Light and clean sleek design. This is my fourth galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: carl
from Sacramento, Ca
Expertise:Expert
Verified Purchase:Yes
While the phone has many advanced futures. There is a problem when an audio app is being used if a call is received, you will hear the audio app and the phone call at the same time.
No current fix at the time in phone cofigurations. Not good for a top of the line phone. Can only whish can be adressed in the future, mean while feel disapointed.
No current fix at the time in phone cofigurations. Not good for a top of the line phone. Can only whish can be adressed in the future, mean while feel disapointed.
No, I would not recommend this to a friend.
Design
5
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Hello there Carl, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We appreciate you sharing your feedback as we continue to innovate our product line and strive to provide the best possible experience with your device. We have provided a link to the Samsung Support Team to offer one on one assistance to see if any options are available to resolve this matter. We appreciate you being a Samsung customer, and hope you'll reach out to us again any time you have additional feedback. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Speak
Verified Purchase:Yes
When they call me, my phone's speaker sounds very bad.
Response from Samsung USBy R&R Team, June 2, 2025
Hey Speak, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone calls are to you every day, and we would love to help you resolve this frustration. We have provided a link to a troubleshooting guide to assist you with the speaker of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Simplyislandgal242
from Orlando Florida
Expertise:Intermediate
Verified Purchase:Yes
I've always liked Samsung products so I am very pleased with my new Samsung s25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Hemanth
from Reston, VA
Expertise:Intermediate
Verified Purchase:Yes
S25 ultra perfects fits into my day-to-day activities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US