Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product.
(
111 out of
138)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
2
Don't upgrade if you have the s23 ultra.
on June 17, 2025
Posted by: alee
Expertise:Expert
Traded in my s23 Ultra to this phone thinking it definitely had to be an upgrade. The camera is definitely worse on all fronts, focus, night photography, being able to manually control brightness before the shot. The 10x is abysmal and don't even get me started on the digital zoom. It's so digital it looks like a pixelated painting. No wonder I was able to get so much to trade in. The s23 was superior.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hi there Alee, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day to capture and keep all of your life moments both big and small. We have provided links to articles to help you capture the most amazing photos and videos with your phone. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Pop up Ads
on June 16, 2025
Posted by: Mercy
Having a lot of problem with the pop up ads. Could be changing phone if I don't get the help 😢😢
Response from Samsung USBy R&R Team, June 16, 2025
Hey Mercy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the uninterrupted usage of your device is to you every day. We have provided a link below to an article to help you address and resolve thismatter at your convenience. We have also shared a link to the Samsung Support Team if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone just work for me.
on June 16, 2025
Posted by: Antonio
from Raleigh
This phone fit me better. I had the Fold 6 but it was just to big in pocket. This phone fit my needs the speeds to upload and download my documents is great. Love this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tlozada
from Alabama
Expertise:Expert
Verified Purchase:Yes
I like the upgrades on the camera and stuff but dislike the fact that they discontinue to picture taking with the spen. Thats some crap!!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, battery too small
on June 12, 2025
Posted by: BobW
I like the phone a lot, but Samsung is falling behind in the battery race. Their obsession with making thin phones leads to continuously inadequate batteries. I'll see what happens on the S26, but I think after 10 years I might give up on Samsung's superior software and jump to Oneplus because of their battery improvements.
Response from Samsung USBy R&R Team, June 13, 2025
Hi there BobW, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important lasting battery with your device is to you every day. The intelligent nature of the battery means it should maximize after a short period of usage and adjustment to your specific consumption. We have provided links to troubleshooting guides if this is not your experience. We have also shared a link to the Samsung Support Team if you ever believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Becca
Verified Purchase:Yes
Bought cuz s23 ultra battery getting worse by the day loved that phone. This has some improvements as far as weight- lighter and screen is noticeably better. I usually buy Samsung or One Plus phones. Im in Samsung world tho so makes sense and better trade in prices.
Written by a customer while visiting Samsung US
Customer Rating
5
Cameras are too
on June 11, 2025
Posted by: Lynn
from Oklahoma
I love my new ultra 25..always been a Samsung galaxy fan..but the ultra 25 is my favorite by far hands down
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Vrob
from Santa Monica
Expertise:Expert
Verified Purchase:Yes
Love the overall design. Feels sturdy in your hand and screen is smooth and responsive. The Gemini feature is so useful and practical.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US