Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
149
4 Stars
27
3 Stars
17
2 Stars
12
1 Star
22
80%of customers recommend this product.
(
111 out of
138)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Posted by: Anonymous
from Northern Indiana
Expertise:Intermediate
Verified Purchase:Yes
This is a super great Samsung S25 Ultra phone. I just can't believe all the things this phone can do. I also really love the S pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
YAY!!! It's the best phone ever camera's incredibl
on September 28, 2025
Posted by: Susan
from Ft Worth Texas
Expertise:Intermediate
The best phone ever. Like a computer in a phone. The camera is beyond incredible. When zooming there is a yellow square on top. When you take a picture it will blow your mind. I have taken beautiful pics of the moon.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Calendar Feature Repeat Option
on September 25, 2025
Posted by: ImJustLydia
from Los Alamitos, CA
Expertise:Intermediate
The Samsung S25 Ultra is a convenient for all my needs except for one feature. On calendar, I'd like to add my payday dates on calendar but I do not have the option to repeat twice a month or approximately. I'd like to see that feature added once again. It used to have it in past models. It's missing on my current model.
I would recommend this to a friend!
Features
2
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 25, 2025
Hi there ImJustLydia, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important being able to keep track of important dates and information are to you every day. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you best align the settings of your device to your needs and preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Suennia Samra
from California
Expertise:Intermediate
Verified Purchase:Yes
Samsung Galaxy S25 Ultra Review
I am extremely disappointed with the Galaxy S25 Ultra. Unfortunately, the same issues already present in the previous model, the S24 Ultra, remain in this device.
The phone heats up very quickly, even during normal use, which seriously affects the experience. The camera, which should be one of its strongest features, has a major flaw: it darkens when used under bright sunlight, compromising photo quality. On top of that, the battery does not last a full day, which is unacceptable for a device of this category and price.
I expected significant improvements compared to the previous model, but in practice, the problems remain almost the same. I consider this release a major disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 24, 2025
Hi there Suennia Samra, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided links to troubleshooting guides to assist you with the temperature, camera, and battery life of your device. We have also provided links to the Samsung Support Team and warranty information to assist you further if these experiences continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Erica
from South Carolina
Verified Purchase:Yes
I love this phone! Battery life is great and it works well with my galaxy watch 8. I'm always learning new tips and tricks when it comes to customization.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jerome
Verified Purchase:Yes
Rep was nice and she educated me abt the product and why i should but
Written by a customer while visiting Samsung US
Posted by: Kasun
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Samsung Galaxy S25 Ultra delivers excellent display quality, strong performance, and impressive battery life,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Seth
from United States
Expertise:Intermediate
Verified Purchase:Yes
Phone is awesome and I haven't even scratched the surface of all the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US