Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Average customer rating
4.5
(1,850 Reviews)
Rating breakdown 1,850 reviews
5 Stars
1,348
4 Stars
307
3 Stars
106
2 Stars
36
1 Star
53
92%of customers recommend this product.
(
1,221 out of
1,328)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Posted by: BT63
from Jacksonville NC
Expertise:Intermediate
Verified Purchase:Yes
The service was great and I have always enjoyed doing business with Samsung
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Think twice before buying it
on June 4, 2025
Posted by: Story teller
from Nyc
Expertise:Expert
Worked until warranty expired - of course and then screen got bubbles, phone wasn’t charging and became garbage… too expensive to repair. Plus its too heavy to use, makes my hand numb after one short call.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, June 4, 2025
Thanks for sharing your experience with the Galaxy Z Fold6. We truly appreciate your feedback as we continue to make improvements and changes. The Galaxy Z Fold6 is designed to be lighter and slimmer at just 239 grams, making it more pocketable and easier to handle during calls. Additionally, we want to let you know about the Samsung Z Assurance program. This program offers a one-time discounted repair for the interior folding screen for devices purchased in the U.S. from authorized distributors before July 31, 2024. Be sure to register your device with a Samsung account to take advantage of this offer, which is available to the original purchaser and applies solely to the interior folding screen. If you need any further assistance with this, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Airuba
Verified Purchase:Yes
Nice design and a lot of good features. I love it.
Response from Samsung USBy R&R Team, June 12, 2025
We appreciate your honest feedback on the Galaxy Z Fold6, Airuba. It's awesome to know that you love your phone! The Galaxy Z Fold6 brings a refined design and powerful features, making it an impressive foldable experience. It is thinner and lighter than previous models, offering a more comfortable and pocket-friendly feel. The 1.5x brighter screen ensures excellent visibility, even in bright outdoor conditions, while the ProVisual Engine enhances camera performance for sharper images. With Galaxy AI, features like Circle to Search, Interpreter, and Note Assist add convenience and productivity, making everyday tasks smoother. Once again, we appreciate your insights! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
I should have kept the z fold three3
on June 20, 2025
Posted by: Rick
This is a terrible product. The Z Fold 6 Bluetooth does not work at all. The pen doesn't work like it did on the 3. I should have kept the z. Fold 3I. can't wait to get rid of this phone. It's absolutely the worst.What a letdown. My next stop is the mate. X. T this year.
Response from Samsung USBy R&R Team, June 20, 2025
Hi Rick! Thank you for sharing your experience with the Galaxy Z Fold6. It's crucial to us that you fully enjoy the features, including Bluetooth and the S Pen. To provide the best support, we would like to gather some additional information. Please reach out to us at Samsung Support, and we’ll assist you in making the most of your device. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Mississippi River Beast
on July 13, 2025
Posted by: Beast
from St paul mn
Expertise:Intermediate
I lost this phone for 45 minutes in 4 feet of water in the Mississippi River. Found with a fishing magnet and it never skip a beat.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, July 14, 2025
Thank you for sharing your incredible experience with the Galaxy Z Fold6. Losing your phone for 45 minutes in the Mississippi River and still having it work perfectly is truly remarkable. We love hearing stories like yours, as it showcases the durability of our devices. Just a friendly reminder, if you ever find yourself in a similar situation again, please avoid charging the phone while it's wet or in an area where it could get wet. Also, make sure not to handle the device, charger, or cords with wet hands, and please avoid inserting anything into the charging port, as this can cause damage. If you ever need anything or have any questions, don’t hesitate to reach out to us at Samsung Support. We are always here to help and support you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Large easy to see screen
on August 1, 2025
Posted by: Windstar
Screen went bad after 7 months, Samsung repair sites refused to fix it because Samsung was not honoring their warranty.
Response from Samsung USBy R&R Team, August 4, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6. We see that you had some concerns regarding your screen, and we want to ensure you have a positive experience going forward. Samsung offers a 12-month limited warranty covering manufacturer defects for the device, including the screen. Additionally, consider adding Samsung Care+ for eligible devices, which provides extended coverage and valuable support for your device, helping you feel secure with your purchase. We’d love to gather more details to see how we can assist you further. Please reach out to us at Samsung Support, and we’re ready to help you enhance your Galaxy Z Fold6 experience! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dimos
Verified Purchase:Yes
The best foldable I have owned so far. Hopefully the next foldable will come with the pen as the Galaxy Ultra 24.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Loving My New Samsung Pink Fold 6 Phone
on July 24, 2024
Posted by: slsem
I've been an iPhone user for eight years, but the allure of Samsung's latest phone and its stunning color made me switch—and I'm thrilled I did. I preordered and traded in my old phone, and to my delight, the new PINK Samsung Fold 6 arrived a few days earlier than the official release date.
Pros:
The phone's sleek design and vibrant color immediately caught my attention. It feels modern and stylish in hand.
The large screen is perfect for binge-watching shows or scrolling through social media. It's bright and clear, which makes everything look great.
Easy transfer using Smart Switch app. Transferring all my stuff from iPhone was a breeze with the Smart Switch app. Within 30min, I had all my apps, photos, and contacts on my new Samsung—super convenient! Much easier than I expected!
The large screen is perfect for binge-watching shows or scrolling through social media. It's bright and clear, which makes everything look great.
Easy transfer using Smart Switch app. Transferring all my stuff from iPhone was a breeze with the Smart Switch app. Within 30min, I had all my apps, photos, and contacts on my new Samsung—super convenient! Much easier than I expected!
Cons:
Learning Curve: Switching from iPhone to Samsung will take a bit of getting used to. The android experience is different, but it's intuitive enough that I quickly got the hang of it.
Learning Curve: Switching from iPhone to Samsung will take a bit of getting used to. The android experience is different, but it's intuitive enough that I quickly got the hang of it.
Overall Impression:
I'm really happy with my decision to switch. Thanks to the Smart Switch app, the transition was smooth, and the phone itself is a joy to use. The color is a real standout can’t wait to show off my phones!
I'm really happy with my decision to switch. Thanks to the Smart Switch app, the transition was smooth, and the phone itself is a joy to use. The color is a real standout can’t wait to show off my phones!
Recommendation:
If you're thinking about switching from iPhone to Samsung, especially for the design and screen size, go for it! It's been a positive change for me, and I'm excited to see what else this Samsung phone can do.
If you're thinking about switching from iPhone to Samsung, especially for the design and screen size, go for it! It's been a positive change for me, and I'm excited to see what else this Samsung phone can do.
Written by a customer while visiting Samsung US