Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Average customer rating
4.5 out of 5
4.5
(1,850 Reviews)
Open Ratings Snapshot
Rating breakdown 1,850 reviews
5 Stars
1,348
4 Stars
307
3 Stars
106
2 Stars
36
1 Star
53
92%of customers recommend this product. 
(
1,221 out of 1,328
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Customer Rating
1 out of 5
1
The screen breaks after one year.
on March 26, 2025
Posted by: Adam
from MS
Expertise:Intermediate
Do NOT buy a phone that bends. My z-fold 5 hinge got wonky exactly one-year and one month later--j-u-u-sst long enough to outlive the warranty. Now there's an ugly black line running down the screen along the hinge. And Samsung's cost for repair? The price of the phone.
It doesn’t matter that I treated this phone like royalty. Bending phones have a timer on how many times you can open it. It's like a pre-set lifespan, and there’s nothing you can do about it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 26, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Adam. We understand how disappointing if your device is damaged. For the Galaxy Z Fold6, Samsung has made significant durability improvements, including enhancements to the hinge and display, to address concerns like the ones you highlighted. Additionally, the Galaxy Z Assurance Program for the Z Fold6 offers a one-time discounted repair for the interior folding screen within two years of purchase. This repair is available for $200, making it much more affordable compared to a full replacement. Please reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Dead pixels on a new phone.
on April 15, 2025
Posted by: Doug
Expertise:Expert
Verified Purchase:Yes
Brand new phone dead pixels on main screen. Samsung wont replace.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 16, 2025
It's great to hear from you, Doug. Thank you for sharing your experience with the Galaxy Z Fold6. We hate to see that you are experiencing dead pixels on your screen. Our team is dedicated to ensuring you have a fantastic experience with our devices, and we want to help resolve this matter for you. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. To assist you better, please reach out to us at Samsung Support. We would like to gather more information about your specific situation so we can provide the best possible solution. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Signal strength is abysmal
on February 5, 2025
Posted by: Lance G
Expertise:Expert
Verified Purchase:Yes
I went from a galexy fold 4 to this galexy fold 6. I have never had a worse phone for signal. I was used to almost having no signal issues to almost never having signal in all my normal places. Any time I lose signal, It takes 5-10 mins to gain signal after moving into an are the new phone has no signal issues. I almost sent back the new phone to keep the old one but was worried about trade in value if I waited another generation.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6, Lance. We understand how important reliable signal performance is, and we want to ensure you have the best possible experience. To enhance your connectivity, we recommend checking a few settings. First, ensure your network settings are optimized by going to Settings > Connections > Mobile networks and toggling Airplane mode on and then off to refresh your connection. Also, keeping your device updated can significantly enhance performance as well. Be sure to check for the latest software update by navigating to Settings > Software update > Download and install. If challenges continue, resetting your network settings may help; this can be done in Settings > General management > Reset > Reset network settings, though please note this will erase all saved Wi-Fi networks and Bluetooth connections. We also appreciate your concern regarding trade-in value. The Galaxy Z Fold series is built to stand the test of time, and many users find incredible value in upgrading within the same series as technology advances. If you have any more questions or need assistance, pelase be sure to reach out to us at Samsung Supportp. We're here to help you get the most out of your Galaxy devices. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I love samsung. But this phone is a NO for me.
on March 16, 2025
Posted by: Christopher
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
Do not get this phone. The inside screen breaks very easily and then when you go to get it repaired the places dont want to do the repair.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Christopher. We understand how important durability is when choosing a device, and we appreciate you taking the time to share your experience. The Galaxy Z Fold6 is designed with enhanced durability features, including a stronger hinge and improved materials. To address concerns about repairs, Samsung offers a one-time discounted repair for the interior folding screen through the Galaxy Z Assurance program. This program allows eligible customers to have their screen repaired at a reduced cost within two years of purchase. You can initiate a repair request through Samsung’s official support page or locate an authorized service center for assistance. If you need any assistance with this process, please don't hesitate to reach out to us here at Samsung Support, and we'll be more than happy to walk you through the steps to get this resolved. -Kelvin
https://www.samsung.com/us/support/service/ (request service)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Non functional when connected to vehicle Bluetooth
on April 4, 2025
Posted by: Rick
from California
Expertise:Intermediate
Most problematic phone I've ever owned. For being a phone that is supposed to allow multi tasking, it won't allow me to open an app while it's connected to my vehicle's bluetooth without it powering off. Upon powering back on it will power down again over & over. The phone won't stay powered on until it's disconnected from the vehicle.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 8, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Rick. We completely understand how important multitasking is, especially when you're trying to use your phone while connected to your vehicle's Bluetooth. The Z Fold6 is designed to offer seamless app access and multitasking capabilities, so it's disappointing to see that you're not experiencing that. You may need to update your phone to the latest software version. Samsung frequently releases updates that enhance performance and connectivity, which could improve your experience. You can check for any available updates in your settings. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. We want you to make the most of what the Galaxy Z Fold6 has to offer. If updating doesn’t make a difference, please don’t hesitate to reach out to us at Samsung Support for further support. Your satisfaction is important to us, and we're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lot of improvement needed
on March 11, 2025
Posted by: Sri v
from Nc
Expertise:Expert
Verified Purchase:Yes
Very narrow front display, no s pen support on the front display, no s pen in the box, no top of the line cameras, deep crease on the inner display, sub par speaker output
No, I would not recommend this to a friend.
Features
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 13, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6. We noted your concerns and appreciate your detailed insights. The Galaxy Z Fold6 offers a unique foldable experience, and while the front display is narrow, it allows for a more compact and portable design. We also value your suggestions regarding S Pen support on the front display and the inclusion of an S Pen, as we are always looking for ways to enhance our customers' experience. Regarding the camera and speaker quality, the Galaxy Z Fold6 is equipped with innovative features and technology to deliver a premium experience. Be sure to check out the link attached to learn about all the great camera features your device has to offer. The inner display's crease is a result of the foldable technology, and we are always committed to refining this aspect in future iterations. We value your feedback and are dedicated to providing the best possible experience for our users. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/ (Camera features)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the upgrade
on March 11, 2025
Posted by: Ilovephones
from Ny, ny
Expertise:Intermediate
Verified Purchase:Yes
Not much difference from the fold 6, the user interface looks slightly different but the camera quality and batter is the same.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your honest feedback on the Galaxy Z Fold6! We appreciate your insights and want to highlight some of the key improvements in this model. The Galaxy Z Fold6 is designed to offer enhanced durability and a brighter screen, making it more functional in various lighting conditions. With its ProVisual Engine, the camera delivers stunning clarity and vibrancy, even when zoomed in. Additionally, the device is equipped with the Snapdragon® 8 Gen 3 Mobile Platform, providing faster and smoother performance compared to previous models. We value your feedback and are constantly working to improve our products. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Allover review
on May 18, 2025
Posted by: Mysamsong
Samsung Galaxy Z Fold 6 is considered a compelling foldable phone with a refined design, excellent screen, and good battery life, but it's not without its drawbacks. Potential buyers should be aware of the app compatibility issues on the outer screen and the visible crease on the inner screen, but these are minor issues compared to the phone's overall strengths.
This video showcases a review of the Samsung Galaxy Z Fold 6 over a period of six months
Response from Samsung USBy R&R Team, May 19, 2025
We appreciate you taking the time to share your thoughts on the Samsung Galaxy Z Fold6! We love to see that you appreciate its refined design and excellent display. Regarding the app compatibility concerns on the outer screen, we recommend ensuring that your apps and the phone itself are always up to date. This often enhances functionality and ensures a seamless experience since many developers are optimizing their applications for foldable devices. We're excited to see how much you enjoy your Z Fold6! If you have any further questions or feedback, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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