Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Average customer rating
4.5 out of 5
4.5
(1,850 Reviews)
Open Ratings Snapshot
Rating breakdown 1,850 reviews
5 Stars
1,348
4 Stars
307
3 Stars
106
2 Stars
36
1 Star
53
92%of customers recommend this product. 
(
1,221 out of 1,328
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Customer Rating
1 out of 5
1
Not happy with my decision
on December 14, 2024
Posted by: Waqqas
from California
Expertise:Expert
Verified Purchase:Yes
I upgrade from fold 3 to fold 6 because getting good trade in for my fold 3 but I wish I couldn't done this because there is maybe a slight difference between the speed of operating system or maybe better camera. There is non surprise changing phone after almost 3 years.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 15, 2024
Hi Waqqas! We appreciate you for sharing your thoughts on the Galaxy Z Fold6. The Galaxy Z Fold6 differs from the Galaxy Z Fold5 in several ways. Weighing in at 239 grams, the Z Fold6 is lighter and slimmer, making it more portable. Additionally, it features an upgraded processor that significantly enhances performance across the board, with a 17% increase in CPU performance, a 20% boost in GPU performance, and a remarkable 42% improvement in NPU performance compared to the Galaxy Z Fold5. If your Samsung phone is experiencing a slow operating system, it could be due to several factors including too many background apps running, outdated software, insufficient storage space, poor battery health, or a large number of heavy apps installed. If your device is slowing down, check out the link attached for options that should help optimize your device. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
heavy and small in screen when folded
on December 27, 2024
Posted by: Pradeep
from dallas
Expertise:Intermediate
Verified Purchase:Yes
bulky and small screen when in folding position , its only been a month of using it but i am not satisfied and if an option is provided for an exchange with another phone i would love to change it
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your feedback on the Galaxy Z Fold6, Pradeep. We're committed to providing a premium experience with our foldable devices. The Z Fold6 was designed with versatility in mind, offering a larger screen when unfolded, which enhances productivity and entertainment. The Galaxy Z Flip6 is more compact and has a new floating design compared to the Galaxy Z Flip5, giving the effect that the display is floating on the frame. It also boasts a bold camera rail detail. We understand that transitioning to a foldable phone can come with adjustments, and we're here to help you make the most of your device. If you're experiencing any challenges or have specific concerns, we encourage you to explore the features of the Galaxy Z Fold6 further, such as Multi-Active Window, which allows you to multitask efficiently. Additionally, our customer service team is available to discuss any options you may have, including potential exchanges or upgrades to better suit your needs. Your satisfaction is our priority, and we appreciate your input as we continuously strive to improve our products. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The Poorest phone with a Double Ugly Front Camera
on December 30, 2024
Posted by: SSSS
from Virginia Beach, VA
Expertise:Expert
Verified Purchase:Yes
Both the Front camera is snowy and blurry. Never buy this expensive phone. Samsung support also not helping even though Samsung service center is identifying as hardware issue.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2024
Thanks for taking the time to share your candid feedback with us! We noticed your review is about the Galaxy Z Fold6. The Galaxy Z Fold6 features an impressive camera system, including a 10MP front (or cover) camera. The main screen is equipped with a hidden 4MP under-display camera. On the rear, you'll find a powerful triple-camera setup: a 50MP wide-angle camera, a 12MP ultra-wide camera, and a 10MP telephoto camera. With this advanced processor and AI-powered software, you can capture crisp, clear photos throughout your day. For even greater creative control, consider downloading the Expert RAW app, which enhances the capabilities of the Galaxy Z Fold6's professional-grade cameras. We'd love to gather some additional information so that we can provide the proper assistance. Please reach out to us at Samsung Support so that we can look into this for you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth it
on January 7, 2025
Posted by: D3rd
from Las Vegas Nevada
Expertise:Expert
Verified Purchase:Yes
Still has a crease on the middle. Overprice phone. Not worth it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, D3rd! We understand how important it is for our customers to have a seamless experience. The crease you mentioned is a characteristic of the foldable design and is a result of the advanced technology that allows the device to unfold into a larger screen. We’ve worked diligently to enhance durability, and many users appreciate the flexibility that the foldable screen provides for multitasking. The Galaxy Fold6 & Flip6 are designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. We truly value your feedback and hope that you continue to explore the innovative features of the Galaxy Z Fold6, including its stunning display and the ability to run multiple apps at once for a truly immersive experience. If you have any other concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Corrup company
on January 8, 2025
Posted by: Tony
from California
Expertise:Expert
Verified Purchase:Yes
when phone folds open a little gasket somehow is twisted on the edge of the phone. Only had this phone for a month and now they're saying, it's not covered under the warranty. Not right. Sold me a lemon phone.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 9, 2025
Hi Tony! Thank you for sharing your thoughts about your Galaxy Z Fold6. We truly value your feedback and want to ensure you have the best possible experience with your device. Samsung is committed to quality, and we understand how frustrating it can be when things don't meet your expectations. If you could reach out to us at Samsung Support, we would love to take a closer look at what you're experiencing and help you find a resolution. Additionally, we would like to inform you about Samsung's Z Assurance program. This program offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you need to register your device with a Samsung account. Please note that this offer is available only to the original purchaser and does not apply to second-hand devices. You can access this service by visiting Samsung's support page, selecting "Start a Repair," and following the instructions. Thank you for being a part of the Samsung family, and we hope to assist you soon! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Terrible
on January 8, 2025
Posted by: SteveS4219
from Buffalo, NY
Expertise:Expert
Verified Purchase:Yes
Cheap and that's just the start. Software is subpar, hardware even worse.
Response from Samsung USBy R&R Team, January 9, 2025
Hi Steve! Thank you for taking the time to share your review of the Galaxy Z Fold6. We appreciate you reaching out to let us know about your experience. We hate to see that your experience with the Galaxy Z Fold6 hasn’t met your expectations. The Galaxy Z Fold6 was designed to combine cutting-edge software with premium hardware, like its powerful Snapdragon 8 Gen 3 processor and Dynamic AMOLED 2X display for immersive multitasking. In order to assist you, we would need to gather some additional information regarding your experience. We’d love the opportunity to help ensure you’re getting the most out of your Fold6. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Dead pixels after just a few weeks of opening a br
on January 12, 2025
Posted by: Sabrina
from Beverly a Hills, CA
Expertise:Intermediate
Verified Purchase:Yes
The phone is great, however less than 3 weeks after the phone arriving, there is a black dot in the middle left side of the screen that is growing. I'm going to have to send the phone back. I'm pretty angry about it too. This phone should not do that. It's way too expensive and apparently it's not a unique problem to my phone.
No, I would not recommend this to a friend.
Performance
4 out of 5
4
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 13, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Sabrina. It's fantastic to see that you enjoy the phone! However, we’d like to address your experience with the screen. The Galaxy Z Fold6 features multiple upgrades over its predecessors, including an improved hinge design for enhanced durability and a stunning, brighter display that elevates your viewing experience. We also want to share some valuable information regarding our Samsung Z Assurance program. If you purchased your device from authorized distributors before July 31, 2024, you can access a one-time discounted repair for the interior folding screen, provided you register your device with a Samsung account. This offer is exclusive to the original purchaser and only applies to the interior screen. You can initiate this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. We recommend reaching out to us at Samsung Support so that we can look into what can be done to get this resolved. Your experience with the Galaxy Z Fold6 is important to us! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Think twice, thin front screen, Junk Camera
on February 5, 2025
Posted by: SammieC
Having come from a S23 Ultra, this camera is total garbage, you would think with the price of this phone and the massive cost that it would come with a decent camera, think again...you have to deal with the ULTRA MEDICORE CAMERA, then you get to deal with the front thin screen which is horrible. The fold out screen is nice, the thiness of the outside screen makes it worse than a normal everyday phone. I have to open this phone everytime to use it to the capability of it, if I just look at the front screen, I would have been better served staying with my S23 Ultra, that I gave to my wife, save your money and check out others.
It also makes the case thinner as to not hold any cards due to the thin front.
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6. We appreciate your insights, especially coming from the S23 Ultra, as we always value how different users perceive our devices. We noted your concerns about the camera. The Galaxy Z Fold6 is designed to provide versatility with its impressive camera setup, including a 50MP Wide-angle Camera, a 12MP Ultra Wide Camera, and a 10MP Telephoto Camera. This configuration allows for high-quality photography with capabilities like 2X Optical Zoom, 3X Optical Zoom, and even 30X Space Zoom, enabling you to capture detailed shots from various distances. The 10MP Cover Camera is designed to take crisp selfies and video calls. Additionally, the hidden 4MP Under Display Camera on the main screen provides a seamless viewing experience while still allowing for high-quality images when needed. We hear your points about the outer screen and its thinness. The design of the Galaxy Z Fold6 prioritizes a portable experience without compromising functionality. While it may take some adjustment, many users find that the foldable screen introduces a new level of engagement with their device. To enhance your photography experience even further, we recommend downloading Expert RAW, which allows for more creative control and pro-grade photography. Your feedback is important to us, and we’re always looking to improve our products for our users. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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