Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Average customer rating
4.5
(1,850 Reviews)
Rating breakdown 1,850 reviews
5 Stars
1,348
4 Stars
307
3 Stars
106
2 Stars
36
1 Star
53
92%of customers recommend this product.
(
1,221 out of
1,328)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - White
Customer Rating
1
Worst Video Game Phone
on June 11, 2025
Posted by: Displeased Buyer
Expertise:Intermediate
This phone screen times out in 5 minutes even if you set it to the max which is ten minutes. It not a friendly phone for playing an RPG turn based game where you do multi battles and set your phone down for a few hours. This is absolutely the worst phone for playing video games because I'm screen will time out with in five minutes after setting your phone down
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. We understand how frustrating it can be when a device times out during gaming sessions, especially when you're immersed in a turn-based RPG. We want to highlight that the Galaxy Z Fold6 features a battery designed for all-day enjoyment, allowing you to fully engage with your games without the worry of the screen timing out on you. With our efficient display technology, you can game for hours on end. Plus, you can listen to music for up to 77 hours or watch videos for up to 23 hours, making this device perfect for entertainment. To address your specific concern about the screen timing out, we’re including a link that might help you troubleshoot. If you have any more questions or need further assistance with this, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/ie/support/mobile-devices/how-to-stop-the-screen-from-dimming-on-your-galaxy-smartphone/#:~:text=If%20you%20find%20that%20the,while%20you%20are%20using%20it
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Written by a customer while visiting Samsung US
Customer Rating
2
Unfortunately poor performance & camera quality
on January 1, 2025
Posted by: Chris V
Expertise:Expert
Verified Purchase:Yes
Long time Samsung fan and early tech adopter. I was excited for the Z Fold 6, however unfortunately the performance and photo quality of the Z fold 6 was poor and very disappointing. Apps kept crashing and photo quality felt like a few models ago. Ended up going back to Galaxy S24 Ultra for better camera quality
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your feedback about the Galaxy Z Fold 6, Chris! We're thrilled to hear that you're a long-time Samsung fan and appreciate your passion for our innovations. The Galaxy Z Fold 6 is designed to transform the way you multitask and enjoy content, featuring advanced flexibility and a stunning display that brings your apps to life. While we hate to hear about your experience with performance and camera quality, we continually strive to enhance our technology and ensure that each device meets the expectations of our users. We recommend ensuring that all your apps are up to date with the latest software available and that your phone is up to date. Also, be sure to check out the link attached to learn more about the great camera features your Z Fold6 offers. Your feedback is incredibly valuable as we work to improve and innovate. For any further concerns or questions, please be sure to reach out to us at Samsung Support. Thank you for being a member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Not durable or strong
on March 21, 2025
Posted by: True buyer
from Mind ur own
Expertise:Expert
Not worth it got mine 6 months ago go and it landed on the floor and damage the middle screen very fragile not worth buying and too spensive to fix so unless Samsung are liable for their product this won't last ill be switching to a better and stronger phone
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, March 24, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6. We understand the importance of durability in a device, and the Galaxy Z Fold6 is designed with advanced materials like Corning Gorilla Glass Victus® 2 and an IP48 water resistance rating to enhance its resilience. However, we understand that accidental damage can still occur, and Samsung offers support options to assist in such situations. For eligible customers, Samsung provides a one-time discounted repair for the interior folding screen within two years of purchase through the Galaxy Z Assurance program. This program allows you to have the screen repaired at a reduced cost of $200, provided the device was purchased from Samsung or an authorized distributor and registered with a My Samsung account. You can initiate a repair request online or visit a Samsung-authorized service center for assistance. We value your feedback and hope this information helps address your concerns. If you need any further guidance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Ted Gee
from Brooklyn N.Y.
Expertise:Intermediate
Verified Purchase:Yes
Love my S23. But i think I'm really loving my fold.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not responding
on July 29, 2024
Posted by: Excellent D
from Boston MA
Expertise:Expert
I'm a samsung fan but this problem should be solve ASAP errors with backing up phone Knoc metrics didn't respond
Yahoo email is crashing few others app is not responding
Yahoo email is crashing few others app is not responding
Response from Samsung USBy Social Commerce, July 29, 2024
Greetings Excellent,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Posted by: Steph
Verified Purchase:Yes
phone was easy to set up and transfer to, used a couple days, then the unfolded screen stopped working with white lines in the fold area, online samsung chat was no help, told me to reorder so I called support, tool several days for replacement phone, had to do it all over again, been with samsung for years, might rethink it
Response from Samsung USBy Social Commerce, November 25, 2024
Hello Steph,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us regarding your device or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen, taking an unexpected dip in the neighbor's pool with your phone in hand, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us regarding your device or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Posted by: Matt
from Indiana
Expertise:Expert
Verified Purchase:Yes
The idea of a folding phone is great. Samsung just can't figure it out. The screen brightness is terrible, and the reality is the small front screen is just useless. I regret ever getting the fold 6.
Stick with the standard phone. Much better specs more useable screen this is the 6th generation and they still can't get it right many other phone companies have folds and even trifolds that are much farther ahead. At this rate don't bother until they come out with a fold 12 maybe by then it will be a useable phone with decent specs.
Stick with the standard phone. Much better specs more useable screen this is the 6th generation and they still can't get it right many other phone companies have folds and even trifolds that are much farther ahead. At this rate don't bother until they come out with a fold 12 maybe by then it will be a useable phone with decent specs.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6, Matt. We appreciate your feedback regarding the screen brightness and usability of the front display, and we're committed to ensuring our products meet your expectations. Weighing in at 239 grams, the Galaxy Z Fold6 is lighter and slimmer than its predecessor, the Galaxy Z Fold5, making it more convenient to carry. It boasts a large 6.3-inch Cover Screen and a 7.6-inch Main Screen, ideal for high-powered productivity, thanks to its Galaxy AI capabilities. Whether you're watching videos or enjoying an immersive gaming experience, the Galaxy Z Fold6 is designed to enhance your enjoyment. Additionally, the upgraded processor significantly improves performance across the board, with a 17% boost in CPU performance, a 20% increase in GPU performance, and a remarkable 42% enhancement in NPU performance compared to the Galaxy Z Fold5. If your Z Fold6 screen isn't bright enough, the most likely reason is that the "Adaptive Brightness" feature is enabled, which automatically adjusts brightness based on ambient light. To adjust this, go to your phone settings, select "Display," and disable "Adaptive Brightness" to manually control the brightness level using the slider. Once, again, we really appreciate your feedback and hope to hear more from you in the future. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!!!
on December 11, 2024
Posted by: Edb74
from Chicago
Expertise:Intermediate
These phones are garbage, you spend this much money on something you expect for it to at least last the time you are paying for it. Samsung should fix any of these phones with the black line down the middle of the big screen for free. One going bad okay two going bad it's getting fishy but there are thousands of these phones with the same issue but nothing has been done. You guys should be ashamed of yourselves.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
We appreciate you reaching out to share your thoughts on the Galaxy Z Fold6, Edb74. The Galaxy Z Fold6 features a durable dual rail FlexHinge and has an IP48 rating for water resistance. It is equipped with the latest Corning Gorilla Glass Victus 2 on both the front and back, along with a metal frame made of Armor Aluminum. We hate to see that you've encountered some challenges with your device's screen. The Galaxy Z Fold6 also comes with an eligible one-time discounted screen repair offer. Within two years from the date of a qualifying purchase, Samsung will provide one repair for the interior folding screen of a Galaxy Z Fold6 or Galaxy Z Flip6 device for a specified payment. We recommend reaching out to us at Samsung Support so that we can look into what can be done to further assist you with this. -Kelvin
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/#:~:text=ELIGIBLE%20ONE%2DTIME%20DISCOUNTED%20SCREEN,payment%20of%20the%20Offer%20Price. (Z Assurance)
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Written by a customer while visiting Samsung US