Customer reviews from blackanddecker.com
Black+Decker - 20V MAX 1.5Ah Lithium Ion Battery (LBXR20)
Average customer rating
1.9
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
12
4 Stars
6
3 Stars
0
2 Stars
7
1 Star
58
22%of customers recommend this product.
(
14 out of
64)
Customer Reviews for Black+Decker - 20V MAX 1.5Ah Lithium Ion Battery (LBXR20)
Customer Rating
1
Battery never used- won’t charge!
on September 10, 2023
Posted by: not too happy
from Albany NY
Got a whole kit with electric drill as a present a few years ago. I have not used the drill until I needed it now. The battery (although never used) is not charging. All I get is red blinking light indicating the bad battery… How is that possible w a battery that has never been even used?! Saw there was a 2 year limited waranty, but it’s been about one extra year… That’s very frustrating.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Mike, Mike, September 12, 2023
Hello Valued Customer. I appreciate your feedback on the 20V MAX* POWERCONNECT™ 1.5Ah Lithium Ion Battery LBXR20 and I'm sorry to hear that the battery is not charging. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Bad Battery with product
on June 24, 2023
Posted by: Mathdude66
from Cedar Rapids, Iowa
I purchased the 20 V max cordless drill, driver for my son-in-law. And the battery immediately when connected to the charger, said the battery was bad. Definitely could not get the battery to charge or work with the drill. I’ve always been happy with Black & Decker, but this really hurts. It’s integrity.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Social Media , June 26, 2023
Hello.
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7528370) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7528370) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Never able to use new product because battery chrg
on April 23, 2023
Posted by: Disappointed in Californi
from Clovis, CA
Purchased a new sealed in the box B&D weed whacked and the battery provided would not charge period, at all. Could never even use it or try it out . Disappointed in a previously reputable brand.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Social Media, April 26, 2023
Hello.
I appreciate your feedback on the Battery and I'm sorry to hear is not working. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6997602) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER
I appreciate your feedback on the Battery and I'm sorry to hear is not working. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6997602) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Brand new sander and battery
on October 3, 2022
Posted by: Sandy Halbrook
from Windsor, MO
I have a brand new Black & Decker hand sander and brand new battery. I used it for the first time yesterday and was only able to sand about 10 minutes before the battery completely died and needed to be recharged. I let it charge all night long and then today until 4 PM. I just tried to use it again, and the battery was completely dead after 12 1/2 minutes. It’s going to take me a very long time to get this job done…
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Customer Service, October 5, 2022
Hello Sandy.
We appreciate your feedback on the product and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #5643827.
Thank you,
BLACK+DECKER Social Rep.
We appreciate your feedback on the product and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #5643827.
Thank you,
BLACK+DECKER Social Rep.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Batteries are great
on September 9, 2022
Posted by: JJ945
from Northeast, ohio
I use the 20v max for drill, impact, circular saw, edger, weedwhip, I have 4 batteries I rotate through... I get about 40 to 45 minute run time on the weedwacker on the #1 setting and about 20 minutes on the #2 setting (#2 is more power) great product. I'm going to buy the quick charger next.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Poor battery life
on September 8, 2022
Posted by: Redmackman
from Lakeland Florida
Wish I had read reviews. I bought the combo pack because of the brand sorry I did. I finally bought a corded trimmer. Don't waste your money.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Deeris, BLACK+DECKER® Support, September 9, 2022
Thank you for providing your feedback and we're sorry for any inconvenience. Your feedback will help us to better our current and future products. Please contact Customer Support at WECARE@sbdinc.com if you have any additional questions or concerns that we may assist you with.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
No battery tools
on August 3, 2022
Posted by: Disgruntle user
from Janesville, Wisconsin
I purchased the weed whip & combo package of drill/hammer drill. I'm down to 1 battery now that the others won't recharge; red flagging light. So now I ponder what to do with all this before the last battery fails. By the way, they're within the 2 year warranty, which I was told from the purchase store doesn't include the batteries. I'll walk past B & D from now on.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Deeris, BLACK+DECKER® Support, August 4, 2022
We appreciate your feedback on the LBXR20 and are sorry to hear about the issue you are having with your product.
Please email us at wecare@sbdinc.com and reference ticket #5092100. We look forward to hearing from you.
Please email us at wecare@sbdinc.com and reference ticket #5092100. We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
4
It tells you right on the side that it's a low Ah!
on June 30, 2022
Posted by: CR80
So many reviews complain about how long it lasts and how weak it is inc say, a wee eater. But it says ON THE BATTERY that it's weak, people! It tells you RIGHT THERE that it is capable of providing 1.5 (A)mperes per (h)our. Learn about what you use and you won't be surprised! Buy a 2.5 Ah if this one don't last long enough for your tasks.
Written by a customer while visiting blackanddecker.com