Customer reviews from blackanddecker.com
Black+Decker - 20V MAX 1.5Ah Lithium Ion Battery (LBXR20)
Average customer rating
1.9
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
12
4 Stars
6
3 Stars
0
2 Stars
7
1 Star
58
22%of customers recommend this product.
(
14 out of
64)
Customer Reviews for Black+Decker - 20V MAX 1.5Ah Lithium Ion Battery (LBXR20)
Customer Rating
1
Poor Business-Bad product
on May 18, 2024
Posted by: Stubb
from Arizona
Bought two batteries they lasted 5 charges. Bad business selling product like this. I can't trust Black and Decker so I'll no longer be buying any of there product's.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, June 28, 2024
Hello, I appreciate your feedback on the LBXR20 batteries, and I am sorry to hear that they stopped working. Your satisfaction is our top priority. We will be reaching out to you via the email provided.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Great Value. Trouble free operation.
on May 10, 2024
Posted by: Bjgarner43
Have used these for years for all of my yardwork tools. I look for tools now that take this battery before they are all gone.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Battery useless
on May 8, 2024
Posted by: Sucks
from Pennsylvania
Battery was useless after only two years of minimal use.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Brand new batteries--both of them--will not charge
on April 10, 2024
Posted by: Stephen
I just opened the box of a new Black and Decker String Trimmer. Opened box today. Two batteries. Neither of them will charge! I get a flashing read light on both of these BRAND NEW BATTERIES!!!
20V MAX* POWERCONNECT™ 1.5Ah Battery
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, April 12, 2024
We’re sorry to hear the new batteries are not working. We will be reaching out to you for further assistance via the email provided.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Great Tool. Poor battery
on March 26, 2024
Posted by: DioFL
from Fort Lauderdale, FL
Bought the Black and Decker Tiller with this battery. The tiller is great but the battery is terrible. I have owned it for less than two months and the battery now lasts less than 10 minutes.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Mitzy, March 28, 2024
Hello DioFL. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the LBXR20. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review.
Thanks, Mitzy, BLACK+DECKER
Thanks, Mitzy, BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Capacity too low for high oric.
on March 17, 2024
Posted by: Anonymous
Far, far too expensive for a tiny 1.5 Ah battery. This thing is next to useless if you’re actually trying to use the drill.
Definitely intentional to make us buy additional batteries. Poor and unsustainable way to do business.
Definitely intentional to make us buy additional batteries. Poor and unsustainable way to do business.
Response from blackanddecker.comBy Mitzy, March 22, 2024
Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the LBXR20. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. Thanks, Mitzy BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Posted by: Mike12
from Kinston, NC
Verified Purchase:Yes
Easy to order on Black & Decker web site and arrive quickly after placing order.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Great drill, terrible battery
on December 11, 2023
Posted by: NancyZ
As others have said, the battery is an issue. I bought a drill, used it once and loved it. I needed it yesterday and the battery is bad. The replacement costs about as much as the drill did in the first place.
Response from blackanddecker.comBy Mike, December 11, 2023
Hello NancyZ. I appreciate your feedback on the 20V MAX* POWERCONNECT™ 1.5Ah Lithium Ion Battery LBXR20 and I'm sorry to hear that the battery is bad. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting blackanddecker.com