Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Average customer rating
3.9
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
61
4 Stars
13
3 Stars
7
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
51 out of
72)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Customer Rating
1
Extremely disappointed.
on September 28, 2025
Posted by: joew2323
from Guthrie KY
Please don't make the same mistake I did with going the RAZR route. The screens are extremely fragile. I got the RAZR for 2 people in my family and my is completely broken and the other is having screen problems Like flickering and peeling. The first month I contacted Support.bevause there was small peeling. I was told that wasn't replaceable through the warranty. I just got use to seeing the spots on my screen until it failed completely. That was a week after my warranty expired. Life long Motorola customer with the exception one phone. This will be my last.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2025
Thank you for sharing your feedback, Joew2323. We’re sorry to hear about the screen concerns and the difficulties you’ve experienced with your RAZR devices. We understand how frustrating this must be, especially as a longtime Motorola customer. While warranty coverage has specific terms, we would like the opportunity to look into your situation further and explore possible options. Please check the email we’ve sent so we can discuss this in more detail. Your feedback is important and will be shared with our teams for consideration.
Written by a customer while visiting motorola.com
Customer Rating
2
Was a nice, NOW not so good! Worst purchase!
on March 1, 2026
Posted by: Flip phone
from New Haven CT
New purchase in October 2024. Thought about trying android for a little while.
Pros: upon new phone arrival-screen is protected, fast and quick uploads and downloads, has a lot of storage and different types of wallpapers, versatile apps and more control of thematics of phone features.
Con: after a few drops and about countless times of overheating. A lot of phone usage video and tv usage. The phone has gone black. The screen started with a white line. Detachment of the screen to mother board, and blackness screen slowly reaching the bottom of the screen. The lack of detachment does not allow for connection and can only utilize the outside of the screen when phone flipped for access. And that is limited access. Cannot get into a lot of my apps due to only being part of android razr. I did not purchase the warranty nor cannot return it since it is almost dead or practically dead. If I want to repair the screen to gain connection it be worth the exact same purchase of the phone. And yes I did have the phone in a protection case. FYI: once it hits the hinge if the phone at anytime if owning this phone; your phone will start to deteriorate and will eventually get the line down the middle and black hole detachment.
Lastly, the phone is very delicate. Not what you’d want if you do work hard or are very hard on electronics. Also last last, the phone loses service in moments of dead zone places. Does not convert to 4G or other. Will drop all service until dead zone is passed. That includes when using maps and on android auto. That will go fast. Also android auto is very temperamental. Not reliable. I also had to purchase an attachment to connect my razr phone to car. If the car component does not link up, it is going to not work a you will lose service for at least 10-30 min. Then you will have to use your phone in hopes of the maps working using some random lte or 4G service if at all. Do not buy this phone as an android. Get Samsung instead. FYI: They are made also by Apple and more reliable!! Motorola was the leading cellular phone in its time. Too bad they no longer live up to the hype!
Lastly, the phone is very delicate. Not what you’d want if you do work hard or are very hard on electronics. Also last last, the phone loses service in moments of dead zone places. Does not convert to 4G or other. Will drop all service until dead zone is passed. That includes when using maps and on android auto. That will go fast. Also android auto is very temperamental. Not reliable. I also had to purchase an attachment to connect my razr phone to car. If the car component does not link up, it is going to not work a you will lose service for at least 10-30 min. Then you will have to use your phone in hopes of the maps working using some random lte or 4G service if at all. Do not buy this phone as an android. Get Samsung instead. FYI: They are made also by Apple and more reliable!! Motorola was the leading cellular phone in its time. Too bad they no longer live up to the hype!
I gave it two stars because I liked the brand and I liked the flip design!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 2, 2026
We’re sorry to hear about the difficulties you’ve experienced with your device. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Not just a gimmick for a cool phone!
on November 30, 2024
Posted by: Anm2k
from Texas
The outer screen is fun and useful, though the limitation of set apps is annoying, still very cool functionality. Phone is fast and responsive and just in general very neat. A+ for the price, in my opinion. I was worried about the battery with having two screens but it makes no difference than any other phone, my battery has lasted 2 days without charging with infrequent use.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 3, 2024
Thank you for sharing your detailed feedback about your phone, Anm2k. We're thrilled you're enjoying the outer screen and finding the phone fast, responsive, and neat overall! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Poor quality
on September 18, 2025
Posted by: TriGirl
I bought this phone ~6 months ago & I've had to have the screen repaired 3 times now. Each time, costing me money to avoid being without a phone for a week or more. The screen is just the lowest quality I've EVER experienced. Extremely disappointed
No, I would not recommend this to a friend.
Response from motorola.comBy Mike, Motorola Customer Care, September 19, 2025
Hi TriGirl, thanks for sharing your experience, and we’re really sorry to hear about the repeated screen issues. We understand how frustrating and inconvenient that must be. We’ve reviewed your case and recommend continuing to work with our warranty team for further assistance. They’re best equipped to help resolve this and ensure you get the support you need.
Written by a customer while visiting motorola.com
Customer Rating
4
Good, not great
on November 3, 2025
Posted by: balaton7
I like that this is compact. When it's open, you can feel the crease, but doesn't really affect the picture
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Thank you for sharing your feedback. We’re glad to hear you appreciate the compact design of your phone and that the crease doesn’t affect your viewing experience. We truly value your input, as it helps us continue improving our foldable designs. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Worse decision ever on phones
on November 27, 2025
Posted by: Bobbinz427
from Arizona
Had this new One 2 months I "HATE THIS PHONE" Worse phone almost ever owned. Broke first oñe less month broke second less month battery doesn't last won't charge wirelessly. Last less then half day others didn't freeze up this one does daily. It drops calls dropped connections it's not best phone if on go always . My total 360 insurance doesn't cover back glass but no one told me insurance just sent it but trust charged. I owe more now then over year ago bought moto edge. That is best phone ever
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 6, 2025
Hi Bobbinz427, Thanks for reaching out. We’re sorry to hear about your experience with the device. That’s certainly not what we want for you, and we’d like to help get things back on track. We have sent you a private message. Please check on it so we can discuss this matter further. Thanks.
Written by a customer while visiting motorola.com
Customer Rating
4
Super phone with a few technical issues
on May 26, 2025
Posted by: Min2025
I bought this phone mid March, I had issues with delivery and just got my phone mid April. I am very happy with the phone and I love the color...but it had some issues when in use like (i) slowing down while using some apps, (ii) issues with headphones, voices not heard sometimes, (iii) issues sometimes with the display on small screen
Response from motorola.comBy Mitch, Motorola Customer Care, May 27, 2025
Hi Min2025, Thank you so much for sharing your experience, and we're glad to hear that you're enjoying the design and especially the color. We're sorry to hear that you've encountered some technical problems. That’s certainly not the experience we aim to deliver. Performance slowdowns, headphone audio problems, and display glitches on the external screen are concerns. As we stand behind our products, we would like to have the opportunity to investigate your concern. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
HORRIBLE! DO NOT BUY!!!
on November 18, 2025
Posted by: rhiannon4
I got this phone only a few months ago and I am extremely disappointed. I dropped it ONCE and the large screen immediately cracked at its hinge. I am unable to replace it since the warranty does not cover these kinds of issues. I also cannot afford another phone so yes screw you Motorola razr. DO NOT BUY THIS PHONE. IF IT CAN NOT HANDLE ONE SMALL DROP THAT IS A BAD SIGN.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
Hi Rhiannon4, We’re sorry to hear about the damage to your screen. While physical damage isn’t covered under the standard warranty, you may consider having it repaired for a fee. You can review your repair options and submit a request here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We understand your frustration and appreciate your feedback. Your experience helps us continue to improve our products and services.
Written by a customer while visiting motorola.com