Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Average customer rating
3.9
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
61
4 Stars
13
3 Stars
7
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
51 out of
72)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Customer Rating
5
Small and easy to carry
on November 18, 2024
Posted by: Tgneiting
from Soda Springs, Idaho
I bought the razor flip 2024 and love it. I am a former iPhone user since iPhone came out and faithful. The Motorola razor flip has exceeded everything about the iPhone and I will never be going back.
Response from motorola.comBy Mitch, Motorola Customer Care, November 18, 2024
Thank you so much for sharing your experience, Tgneiting. We're thrilled to hear that the Moto Razr phone has exceeded your expectations and won your loyalty. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone, I love the features and the style
on November 12, 2024
Posted by: Austin Forrest
from Oak Harbor, WA
I recently purchased this device about 2-3 weeks ago now and the style of it is great. This phone is pocket friendly and has so much to offer. The outside screen is awesome for checking emails and viewing videos on YouTube. I like the fact that i can close the phone and pick up where i left off on the front screen when watching videos. The camera quality is good for what i use it for and overall I have no complaints. Best phone in terms of features and design I have ever used! The battery does last all day, but seems to run out somewhat fast for me. But the charge time makes up for it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 13, 2024
Hi Austin, We’re thrilled to hear that you’re enjoying the design and functionality of your new phone! It’s great to know that the pocket-friendly size and the ability to check emails, watch videos, and pick up where you left off on the front screen are working well for you. We’re especially glad you’re finding the camera quality to meet your needs. It's always wonderful to hear that our devices are making a positive impact on your daily experience! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Great great features but major problem
on July 8, 2025
Posted by: RAMON79
from Zumbrota MN
This is my third one since December 19th of 2024 , the biggest issue with this device is where it folds somehow someway it always cracks and messes up and freezes and glitches in this area causing the screen to malfunction so why spend so much money on the phone that end up shooting craps and then when you go to claim a warranty on it they say that it's not covered by manufacturers warranty when Motorola knows that this area of the phone is going to be defective so it is my third phone and 7 months let's see if Motorola will actually do something for me cuz I'm really sick of this it's a nice phone but I'm sick of it
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 9, 2025
Hi Ramon, thank you for reaching out and sharing your experience. We’re truly sorry to hear about the repeated problems you’ve faced with your device, especially around the fold area. We understand how frustrating it must be to go through multiple replacements in such a short time, especially when you’ve invested in a premium product.
Your feedback is important to us, and we take concerns like yours seriously. As we stand behind our products, we would like to investigate your feedback further. I have sent you an email to further assist you.
Your feedback is important to us, and we take concerns like yours seriously. As we stand behind our products, we would like to investigate your feedback further. I have sent you an email to further assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on April 17, 2025
Posted by: JoshStick
Have had the razor 2024 about a month. Was worried about how a folding phone would hold up but got a case for it and have dropped it a couple times, which is not usual for me; and it's been fine. Love the little external screen for quick glances and then some without having to open the phone. Small phone when I want it. Biger phone when I need it.
Response from motorola.comBy Carlos, Motorola Customer Care, April 19, 2025
Thanks for sharing your experience! It’s great to hear that your Razr 2024 is holding up well and that you’re enjoying the flexibility of the foldable design. The external screen really is a game-changer for quick tasks! Glad to know the case is doing its job too. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
I Like It
on August 14, 2025
Posted by: FrankA
I was concerned about the screen and the hinge durability. Both seem to be working fine. I don't foresee a problem with either. Time will tell. The outer screen is nice for quick checks. The best part about this phone is that it is very pocket friendly, but still has a large screen when open.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi FrankA, Thank you so much for the great feedback. We're glad to hear the screen and hinge on your phone are holding up well so far. It’s great that the outer screen is handy for quick checks and that you’re enjoying the large display while still having a pocket-friendly design. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I will never go back to a non-flip phone.
on September 10, 2025
Posted by: Nikki4sure
I've had my phone for about 6 months now. I love it. The nostalgia is awesome of having a flip phone again. I haven't had one single real problem with it. I did see some reviews before I bought mine about how some people had an issue with the pre-installed screen protector bubbling in the middle where it folds. I found a review from a lady that said she'd had hers for about a year and she'd never had that problem. She did specify that she charges it in the open position so that the screen's not closed while it's heating up. I've done that since day one and I haven't had a problem with my screen at all.
Response from motorola.comBy Carlos, Motorola Customer Care, September 11, 2025
Hi Nikki4sure, Thank you so much for sharing your experience with us — we truly appreciate it! It’s great to hear that your Razr has been performing well and bringing back that classic flip-phone nostalgia! We're especially glad that you've had no issues with the screen after six months of use. Charging your phone in the open position is a thoughtful approach, and we're glad to hear it’s worked well for you — that’s excellent insight for other users as well. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Reto razr feel ...LOVE IT!
on December 16, 2025
Posted by: Bonzo820
from Grand Rapids Michigan
Sleek, compact design is just what I was looking for! Nice screen, intuitive functionality, extras I have not yet gotten too
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 17, 2025
Hi Bonzo820, Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying the sleek, compact design of your Razr and finding the functionality intuitive. It’s great to know the screen and features are meeting your expectations, and we hope you discover even more of the extras as you continue using your device. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on May 16, 2025
Posted by: ymp64
I bought RAZR 2024 three months ago and this is what I was looking fo
Response from motorola.comBy Carlos, Motorola Customer Care, May 17, 2025
Thank you so much for sharing your experience with the RAZR 2024! We’re absolutely thrilled to hear that the device is meeting your expectations and that it’s what you were looking for. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com