Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Average customer rating
3.9
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
61
4 Stars
13
3 Stars
7
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
51 out of
72)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Customer Rating
5
New Favorite!
on December 9, 2024
Posted by: Beany789
from Kentucky
I recently received my new Motorola Razr 2024. I was so excited to get it. When searching for a new phone, I never thought I could give up my Samsung. The orange color just popped off the page. I am in love with this phone, I am discovering new features all the time. Truly my new favorite!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 12, 2024
Thank you for sharing your excitement and love for your new phone, Daisy25. We’re thrilled to hear that the vibrant orange color and the phone’s features have made it your new favorite. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Unsure
on March 1, 2025
Posted by: ChrisHBIC
from Orlando Florida
I bought the 2024 razr on February 25 it's now March 1 so I've had it a while 5-6 days and it already has a black spot in the internal screen where it folds. I was afraid of this being a problem but have been a loyal moto customer and took the chance. I now have a replacement on the way and I ordered the protection plan but would prefer to never have to try and use or navigate it... I just want the phone to work as expected... Ughh scared
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 4, 2025
Hi ChrisHBIC, We’re sorry to hear about the screen concern on your phone. We understand how concerning this can be and we appreciate you giving us the opportunity to make it right with a replacement. Your replacement device should work as expected, and we understand your concerns about long-term durability. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Durability SUCKS
on June 16, 2025
Posted by: James.
I bought the phone and it was doing well, I started using it more. I tried clicking the screen then a small crack appeared leaving a white line. DON'T buy this phone.
Response from motorola.comBy Mitch, Motorola Customer Care, June 17, 2025
Thank you for sharing your feedback, James. We’re sorry to hear about your experience, and we understand how frustrating it is when a screen cracks, especially when you’re counting on your phone. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
5
Classy and great features
on May 18, 2025
Posted by: Ade88
from Lagos Nigeria
I bought this phone a month ago and it's classy with great features.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 19, 2025
Hi Ade88, Thank you for the kind words! We're so glad to hear you're enjoying your new phone and loving its classy design and features. We appreciate you being a part of the Motorola family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
To be avoided!
on December 16, 2025
Posted by: Florida dude
from Jupiter, fl
What a piece of junk! The phone was constantly broken. The large screen died on the first day of a trip out of the USA. Phone is now toast and it is not even paid off! There is a reason that flip phones are a novelty. Shame on Motorola for pushing such any unreliable product!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Hi Florida, We’re sorry to hear about your experience, and we understand how frustrating this must be, especially while traveling. Considering your situation, we recommend having the device serviced for repair. You can see your repair options here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
1
DO NOT BUY THIS PHONE
on December 19, 2025
Posted by: RYbo
Absolutely trash. The phone isn't even paid off yet and the hinges went bad. The screen is unresponsive when opening the phone. The cost to repair is more than buying a new one!
Even when it works the outside screen is more of a pain in the butt than its worth
Even when it works the outside screen is more of a pain in the butt than its worth
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Hi RYbo, We’re sorry to hear about the trouble you’re experiencing with your phone. We understand how frustrating this must be. We would like to check this. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
I love the flip and the orange!
on May 20, 2025
Posted by: Chloe S
I bought the 2024 Razor of course (; I LOVE it. Probably the coolest and funnest phone I've ever owned. Very glad I bought it! I had an Iphone15 before this. It has some awesome features and perks, if you play with it.
Response from motorola.comBy Mitch, Motorola Customer Care, May 22, 2025
Hi Chloe, We’re so glad you’re loving your phone. Thanks for giving Razr a shot. We’re thrilled it’s been such a fun experience for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best
on June 2, 2025
Posted by: B.E.a.S.T.
from Portland, OR
The Beast is here and provides for it's only unlike other phones that just claim they do but really know though they don't even know what they're going to have to do to begin to do what is providing like this phone does. 2024 Razr boss
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 3, 2025
Hi B.E.a.S.T., We're thrilled to hear that your Razr 2024 is living up to the "Beast" status and delivering the kind of experience that truly sets it apart. Thanks for being a part of the Razr revolution, you're officially a boss too. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com