Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Average customer rating
3.9
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
61
4 Stars
13
3 Stars
7
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
51 out of
72)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Customer Rating
5
Big Improvement from 2023
on August 20, 2024
Posted by: JobJubJub
from Redlands, CA
Front screen is a big improvement from the previous model and beat up Flip 6 with no doubt while I got both and compared it. A lot of things that I could do on Motorola front screen, but not from Flip 6 which limited apps that could run.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2024
Hi JobJubJub, We’re thrilled to hear that you’re impressed with the front screen on our latest model. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Terrible!
on January 15, 2025
Posted by: Daisy
from Taylorville, IL
My BF and I both bought one of these phones back in September! Neither one of us like our phone. My screen protector separated after only having it 2 months and has issues with the touchscreen both are still in warranty his is now completely broken and the screen doesn't work. He uses it for business. The camera quality is terrible and gritty. Calls have issues even with good service. And when we tried to contact the Warranty dept.... Please don't get me started!!!!! I DO NOT RECOMMEND THIS PRODUCT!!!!!!
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, January 17, 2025
Hi Daisy, Thank you for sharing your feedback and we apologize for the experience you've had with your phone. We understand how disappointing it must be to face concerns like display defects, especially after you’ve made sure to take good care of your phone. Regarding the vertical line on the screen, please check the email that we have sent so we can further discuss this matter. Thank you! -Carlos
Written by a customer while visiting motorola.com
Customer Rating
1
The warranty sucks. They dont care doesn't last li
on September 30, 2025
Posted by: Unhappy_customer1
from Texas
My warranty got voided because damaged on the outscreen i would not recommend this phone to anyone it started showing problems within the screen 6 months in never buying any moto products one small crack made it so they would not even touch to repair the poorly build product.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi Unhappy_customer1, We’re sorry to hear about your experience and understand how frustrating this must be. After reviewing your device, we found that it has physical damage to the external screen. Unfortunately, physical damage is not covered under the standard warranty, which is why it cannot be repaired at no cost. You do have the option to have the device repaired for a fee, and you can find more information on available repair options here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We understand this is disappointing, and we appreciate your feedback. We’re constantly working to improve the quality of our products and services, and hearing your concerns helps us do better. Thank you for sharing your experience.
Written by a customer while visiting motorola.com
Customer Rating
5
So happy to have a Razr again!
on June 22, 2025
Posted by: DJJ115
from Ohio
I purchased the Razr about months ago and couldn't be happier. The display is clear, performance fast, doesn't crash with any of the apps I have loaded. Checks all the boxes for me.
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2025
We're so glad to hear you're loving your new Razr, DJJ115. Welcome back to the Razr family! It’s great to know the performance, display, and reliability are all checking the right boxes for you. Thank you for choosing Motorola again and for taking the time to share your experience. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Motorola is the best.
on September 10, 2024
Posted by: My new RAZR.
from Chicago, IL
I absolutely love my new Motorola Razr 2024 phone. I traded my iPhone 14 Pro Max for it and it was well worth it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 11, 2024
That’s fantastic to hear! We’re thrilled you’re enjoying your new phone. It’s great to know that it’s living up to your expectations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Nice upgrade!
on August 8, 2024
Posted by: P. A. L.
Everything about this new version is great. The much larger front screen, the CPU. You can just tell from last year's model which I had, that this one is so much better. I could tell as soon as I turned it on that there was just such a difference. Everything is so clear and vibrant looking when you scan the web. And they were more than fair about my trade in when I traded in last years model.
Response from motorola.comBy Mitch, Motorola Customer Care, August 8, 2024
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the new version and noticing the improvements. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love this phone Great Features keep it up Motorola
on September 9, 2024
Posted by: Jay cee
from Newark NJ
I Love this Phone I think is one of the best phones in 2024 it has a lot of Great Features the Camera is awesome is a Gorgeous Phone the Display is so beautiful
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 9, 2024
Hi Jay cee, We're thrilled that you’re enjoying your phone so much. It’s fantastic to know that the camera, display, and overall design are making a positive impression. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Soulless, I miss my 2020 model dearly.
on January 21, 2025
Posted by: EHKOS
from Detroit, MI
Almost every aspect of this model of Razr is disappointing. I'll start by saying the screens are nicer in every way, the hinge feels sturdier, and the battery lasts much longer. So I said something nice.
It looks soulless and I knew that when I bought it. It's a blob, it's boring and the cameras are ridiculous. Take the small section that isn't screen (ignore the + model here) put it on the opposite end, put the lenses on that. The inside camera blocks part of the screen, and on the older model, there was a cool, sharp looking bezel to offset that. The volume and power buttons were switched at some point, their sizes are swapped and now they're also both on the same side, it's now difficult to adjust volume by touch. One more time, this thing doesn't look sharp or cool and I hate that, but moving on.
The interior screen protector doesn't cover the edges in a way that makes it look ugly, but also allows detritus to become trapped and then I have to stare at it and be slowly driven insane. The hinge groove in the screen is less noticeable for the most part. The way the chassis is, it's weird, but it's actually harder to open one handed.
The battery life is much better than previous models although the software they installed ruins that perk. No way to disable fast charging so it drains faster. There's an option where it charges up to 80% then learns when to top it off, but it's iffy and doesn't actually help. A trickle charger did not help either.
There's a big issue I have with the customization. You can change certain looks like clock font and wallpaper. There's a LIMIT on the colors you can choose. Color wheels and sliders exist, why am I being limited. They're not a very good selection either. The wallpaper can't be adjusted while applying it so sort it out before you try to set it. Google also has this bug where you can't customize the interior lock screen and it's been months without a fix.
Despite everything, it's sturdy and a phone, I just hope the next model looks fun.
It looks soulless and I knew that when I bought it. It's a blob, it's boring and the cameras are ridiculous. Take the small section that isn't screen (ignore the + model here) put it on the opposite end, put the lenses on that. The inside camera blocks part of the screen, and on the older model, there was a cool, sharp looking bezel to offset that. The volume and power buttons were switched at some point, their sizes are swapped and now they're also both on the same side, it's now difficult to adjust volume by touch. One more time, this thing doesn't look sharp or cool and I hate that, but moving on.
The interior screen protector doesn't cover the edges in a way that makes it look ugly, but also allows detritus to become trapped and then I have to stare at it and be slowly driven insane. The hinge groove in the screen is less noticeable for the most part. The way the chassis is, it's weird, but it's actually harder to open one handed.
The battery life is much better than previous models although the software they installed ruins that perk. No way to disable fast charging so it drains faster. There's an option where it charges up to 80% then learns when to top it off, but it's iffy and doesn't actually help. A trickle charger did not help either.
There's a big issue I have with the customization. You can change certain looks like clock font and wallpaper. There's a LIMIT on the colors you can choose. Color wheels and sliders exist, why am I being limited. They're not a very good selection either. The wallpaper can't be adjusted while applying it so sort it out before you try to set it. Google also has this bug where you can't customize the interior lock screen and it's been months without a fix.
Despite everything, it's sturdy and a phone, I just hope the next model looks fun.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 22, 2025
Thank you for taking the time to share your detailed feedback, EHKOS. We’re sorry to hear that your experience with the latest Razr hasn’t lived up to your expectations. As we stand behind our products, we would like to have the opportunity to investigate your trade-in concern. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com