Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Average customer rating
3.9
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
61
4 Stars
13
3 Stars
7
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
51 out of
72)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Customer Rating
5
Compact
on December 15, 2025
Posted by: Sistasouljah
Received my order I love my phone very easy to use
Compact fits anywhere....
Compact fits anywhere....
Response from motorola.comBy Mitch, Motorola Customer Care, December 16, 2025
Hi Sistasouljah, Thank you for your review. We’re glad to hear you’re loving the phone and finding it easy to use. The compact design is definitely a plus, and it’s great to know it fits your lifestyle well. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
One of the best.
on April 14, 2026
Posted by: Jessep
from Michigan
3rd 2024 razr love em I accidently broke the first 2 (no case):) but I love it it's been with me about 2 years good folding phone I miss the first one they came out with that idea was amazing truly one of a kind I'm broke or id go buy that one again. Motorola thanks for great years of awesome phones to ones native heart to yours.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2026
Hi Jessep, Thank you for your heartfelt feedback! We’re truly glad to hear how much you’ve enjoyed your Razr experience and that the foldable design continues to be something you love. It’s wonderful to know the device has been a part of your journey over the years and that it has made such a strong impression on you. We also appreciate your loyalty to Motorola and your kind words about our products. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Very cool look and features, but tiny problems
on August 9, 2024
Posted by: Mickey L
from NY
the Razr suffers of issues that are too basic for such an expensive smartphone to have. The look of the device and front display are amazing. However, the intuitive brightness constantly defaults to too dark, even when you turn off this setting. Additionally, some basic features like remembering authentication codes that are texted, is difficult for the phone to automatically do. On the Samsung Galaxy Flip Z that automation is fast and comfortable and not the glitchy mess that often occurs in the razr. The alarm feature is also hard to turn off on the front display screen, and you're forced to open the phone in order to do so.
Other than that amazing front display, good camera (the colors are a bit desaturated), amazing battery usage.
Response from motorola.comBy Mitch, Motorola Customer Care, August 9, 2024
Thank you for your detailed feedback on the Moto Razr 2024 phone, Mickey. We're sorry to hear that you’ve encountered concerns with brightness settings, text authentication code management, and the alarm feature. We understand how frustrating it can be when basic functions don’t meet expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Razr 2024
on November 13, 2024
Posted by: David L
from Flint, MI
I really like the ability to fold the phone in half and stick it in my pocket. Open it to answer the phone and close it to end the call. Many, many options to get through and not something you can do in a day with the NEW phone. Don't get me wrong here. It doesn't take long to set it up so you can make and receive calls and get some other things working. However, it's been a couple of weeks and I'm still not completely done. Some of it required me to go to the web. Other stuff was just fun to set up. It's just fair to say it depends on the person and their experience. I had help from someone who lives in the same house and has the same exact phone. Again, to be honest, her settings and mine only crossed paths less than 50% of the time. Still, it was a big help.
The more I use it the more I like it. You could say it kind of grows on you.
The more I use it the more I like it. You could say it kind of grows on you.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 13, 2024
Thank you for sharing your experience with us, David. We’re thrilled to hear that you’re enjoying the foldable design and the unique way it allows you to handle calls. It’s a feature that sets our device apart, and it’s great to see that it’s adding convenience to your daily routine. We understand that the setup process can take a little time, especially when it comes to customizing all the settings to your liking. As you mentioned, each person’s preferences can make the process different, but we’re glad to hear you had help from someone close by and that you’re finding it more enjoyable as you go. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Internal Screen Failure!!
on December 26, 2024
Posted by: NancyO
from Seattle,Wa
I had this phone for only about 2 weeks. I opened it to make a call the screen went all white then half white and black and then 3/4 black and you could see the display at the fold didn't feel the same. I've had several Motorola's and many other phones and I've never even had a cracked screen. Now I'm left with a expensive brick and had to go back to my old phone. PLEASE don't go through what I am. It's not cool at all..... It's a bad product to only last 2 weeks with a mature adult handling it!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 2, 2025
Thank you for reaching out and sharing your experience, NancyO. We’re sorry to hear that you’re encountering concerns with your phone so soon after purchase. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
4
Great camera great sound quality and it flipsss!!!
on December 23, 2024
Posted by: Ryan...........
from New Hampshire
I bought this phone after my second iPhone 14 broke so instead of buying another iPhone I decided to try the Motorola razr after seeing it flipsss open!!!!!! I have to say I'm super impressed with the phone and when people see me open it there jaws drop to the floor overall 9/10
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 30, 2024
Thank you so much for your amazing feedback, Ryan. We're so excited to hear that you're impressed with your Moto Razr phone and that its unique flip design is turning heads! We're thrilled that the camera and sound quality have exceeded your expectations as well. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone
on December 22, 2024
Posted by: davidpeel74
The phone was affordable, and exceeded everything I expect. If your on a budget, and want a great phone does 90% of what the other guys phones do.... This is your phone. Plus it looks good, and is a cool little retro phone!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 30, 2024
Thank you so much for your wonderful feedback, Davidpeel74. We're thrilled to hear that your phone has exceeded your expectations and offered great value. It's awesome that you appreciate the affordable price, as well as the sleek, retro design. We believe in providing high-quality devices at great prices, and it's great to know that you’re getting everything you need from your Motorola phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone for the price
on January 2, 2026
Posted by: Vyrilic
from Kentucky
I bought my 2024 Razr around 13 months ago with Cricket Wireless. Even after a year of daily and consistent use, the hinges are still as perfect as the day I got it, and the crease hasn't changed or been damaged in any way and is still barely noticeable. Everyone giving it a bad review is either trolling or has been overly rough with their Razr. The default screen protector it comes with is absolutely perfect and should NOT be removed; do not replace the screen protector with an unofficial one. Mine still has no cracks or scratches and has even been dropped a few times onto hard surfaces. The outer screen is also great; it’s simple and easy to use after you add the apps you want it to show. The only issue I have with my 2024 Razr is its IPX8 water resistance: it is not dust or waterproof, but it can handle up to 5 ft of submersion in fresh water for up to 30 minutes and easily manages on rainy days. I easily prefer this phone over apple any day.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, January 3, 2026
Hi Vyrilic, Thank you for sharing your detailed feedback! We’re glad to hear that your 2024 Razr has continued to perform reliably after more than a year of daily use, especially regarding the hinge durability, crease condition, and overall display quality. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com