Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Average customer rating
3.9
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
61
4 Stars
13
3 Stars
7
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
51 out of
72)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Customer Rating
5
Great phone
on April 2, 2026
Posted by: Pops56
I just got my second one of these phones it's a great phone as absolutely love it
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Hi Pops56, Thank you for your wonderful feedback. We’re thrilled to hear that you love your phone so much that you chose to get a second one! It’s great to know the device continues to meet your expectations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great
on April 9, 2026
Posted by: Dee09
from Illinois
So happy I made the switch from iPhone to Motorola this phone is so much better! pictures better the sound is better the camera is better just overall better than iPhone
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, April 10, 2026
Hi Dee09, Thank you for your feedback. We’re glad to hear you’re enjoying your switch to Motorola and that you’re happy with the overall performance, including the camera, sound, and photo quality. We appreciate you sharing your experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
New Features
on April 21, 2026
Posted by: MR REP
from Milwaukee, WI
I had a 2023 Razr, this one has new and better features
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Thank you for your feedback! We’re glad to hear you’re enjoying the upgraded features compared to your Moto Razr 2023 and that the newer model has been a positive improvement for you. We appreciate your continued support and are happy you’re having a great experience with your device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love size and features
on January 11, 2025
Posted by: LewB
from Lincoln City Or
this is the second one the first had very poor screen touch, the second is better but not as good as my Moto 5g stylus
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 13, 2025
Hi LewB, Thank you for your feedback, and we’re glad to hear that you love the size and features of your Moto device! We’re sorry to hear that your first phone had concerns with the touchscreen, but we’re happy to know the second one is performing better. However, we understand that it’s not quite as good as your Moto 5G Stylus. We appreciate you sharing your experience with us. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great quality
on January 18, 2025
Posted by: RyanJ
from Inverness. FL
I have had my phone for about 8 months now. Everything is in good working order. No issues with the opening and closing. I haven't used the outer screen too much. But using the internal one has been just like a regular smartphone. I only see an indentation when it's a blank screen. I have had Motorola phones before and liked them over other androids.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 20, 2025
Hi RyanJ, We’re thrilled to hear that you’ve been enjoying your phone for the past 8 months and that everything is working well for you. It’s great to know that the internal screen has been functioning just like a regular smartphone for you. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
If it worked it would be great!
on March 10, 2025
Posted by: Retired Motorola employee
from Lincoln City Oregon
Try to review but it will not load. Phone has been back four times in 4 months. Should of kept my Moto Razr 2023.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 17, 2025
We’re sorry to hear about the ongoing problems with your phone. That’s not the experience we want for our customers. We would like the opportunity to investigate your feedback further. Please check the email that we have sent you and we'll be assisting you from there.
Written by a customer while visiting motorola.com
Customer Rating
3
Great physical appreance, lacking in UI, camera
on April 16, 2025
Posted by: Tori B
from Florida
All the reviews online are good, but honestly there are many things that are lacking. Some apps won't open properly. I notice it with whatsapp. The camera is totally awful!! Video recording at night is super horrible, even compared with my S21. The appearance is impressive, but internal screen protector can be more premium. It cathes a lot of dust!!
Response from motorola.comBy Mitch, Motorola Customer Care, April 18, 2025
Hi Tori, Thank you for sharing your feedback with us. We appreciate you taking the time to detail your experience with the device. We are glad to hear that you find the physical appearance of the device impressive. We’re sorry to hear about the problems you're experiencing with the camera, video recording, and app performance. Your concerns regarding WhatsApp and the camera quality, especially in low-light conditions, are important to us. We stand behind our products, and we would like to help you get this sorted. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
4
Impressive phone. Not a great strap.
on May 14, 2025
Posted by: ricktheartist
I am very happy and impressed with the phone itself. It feels sturdy. There is a shallow groove in the middle of the screen when it is open, which is where the fold is. This is to be expected but it is not obvious in the marketing pictures. I do not find it annoying at all, easy to get used to. I have only had it for about 2 weeks and I have to mention that the strap the phone came with, it hooks onto the case it came with as well, and there are these rivets used for clasping the strap to the case. After this short time, one of the rivets came loose and I had to use a safety pin to keep using the strap. Also since found out you cannot buy the strap separately.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 14, 2025
Thank you so much for sharing your detailed feedback, Ricktheartist. We're thrilled to hear that you're enjoying your new phone and are impressed with its build and performance, especially how comfortable the screen feels to use despite the natural fold. We're sorry to hear about your experience with the strap and the rivet coming loose. That's not the experience we want for our customers. We'd like to know more details. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com