Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Average customer rating
3.9
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
61
4 Stars
13
3 Stars
7
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
51 out of
72)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Beach Sand
Customer Rating
3
I got this phone about a month ago and the goggle
on November 22, 2024
Posted by: Never again buy
from South carolina
I brought this phone a month ago the Google pay does not work a mess I will not recommend to nobody
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 22, 2024
Thank you for reaching out, and we apologize for the inconvenience you've experienced with your Google Pay. We understand how important it is for such features to work smoothly. We stand by our phones and we'd like to look into this deeper. Kindly check the email that we have sent and we'll be there to assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on June 11, 2025
Posted by: Kevin 85
from Chicago IL
Great phone I'm coming from iOS and it's great so far
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 13, 2025
Hi Kevin, We’re thrilled to hear you’re enjoying your new phone. Welcome to the Moto family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Bummer phone!
on April 17, 2025
Posted by: GeeMoney
I personally am very disappointed with this phone. When I switched from my nord n20 phone to the Motorola razor, I was very disatisfied. The only thing I see different is how much more expensive it is and it's not even as good as the nord n20. I'll never buy another Motorola phone ever again. Period.
Response from motorola.comBy Mitch, Motorola Customer Care, April 21, 2025
Hi GeeMoney, Thank you for sharing your feedback with us. We’re sorry to hear you feel that way and that your experience did not meet your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
4
Solid....
on April 10, 2025
Posted by: Hankypoo
Love it super easy to use and fits easily into my pocket. Sold sturdy.. great audio & Video..
Response from motorola.comBy Mitch, Motorola Customer Care, April 15, 2025
Thank you so much for the awesome feedback, Hankypoo. We're thrilled to hear you're loving your phone and that it's hitting all the right notes, from ease of use to pocket-friendly design and great audio/video quality. We truly appreciate you being part of the Motorola family. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Good phone
on April 9, 2025
Posted by: Macmittenz
It's nice
Just very slow compared to Galaxy phones
Just very slow compared to Galaxy phones
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2025
Hi Macmittenz, We’re glad to hear you think it’s a good phone, but we’re sorry to hear that the performance hasn’t met your expectations. We understand how important speed and responsiveness are in your daily experience. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
1
Bad phone cases
on November 11, 2025
Posted by: Breaking phone cases
from Asheville NC
Ive had this phone for 2 months and then the case slipped off when I was holding it and it fell and cracked the back screen (folded down front) and it is just the corner but it isn't going to work within the next week now. Easiest way to get it to break is because of the case falling off the phone and it breaks. Disappointed in the way the cases are and how expensive it is for the phone to break this easily.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 12, 2025
We’re sorry to hear about your experience and understand how frustrating this must be. While physical damage isn’t covered under warranty, you can have your device repaired for a fee. For information on repair options, please visit this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We appreciate your feedback regarding the case design and will share it with our team.
Written by a customer while visiting motorola.com
Customer Rating
1
on November 15, 2025
Posted by: Ramon2025
from Miami Florida
I buy this phone around 6 months and already break the screen, looks like protection go off on center and big brilliant came all around the right edge from camera
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 16, 2025
Hi Ramon2025, We’re sorry to hear about the screen damage on your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the camera features I'm still learning them
on February 24, 2025
Posted by: Marcy
from Texas
Always been a fan and loyal customer of the RAZR and I have never been disappointed. I am loving my 2024 RAZR.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2025
Hi Marcy, We appreciate your loyalty. It’s amazing to hear that you’re loving your phone and enjoying the camera features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com