Customer reviews from lg.com
LG - 27UP650-W.AUS Monitor 27 UHD (3840 x 2160) IPS Display, VESA DisplayHDR 400, DCI-P3 95% Color Gamut, 3-Side Virtuall
Average customer rating
3.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
7
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
5
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for LG - 27UP650-W.AUS Monitor 27 UHD (3840 x 2160) IPS Display, VESA DisplayHDR 400, DCI-P3 95% Color Gamut, 3-Side Virtuall
Posted by: Laik
from Hamilton, Ontario
Verified Purchase:Yes
My son recommended this monitor when I told him that I was upgrading my system. I’m really glad hie did. It’s a perfect size and the picture is outstanding.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Chris C Fishman
from Philadelphia, PA
Verified Purchase:Yes
Amazingly vivid pictures at a fair price! You will love these monitors!
Quality
5
Features
4
Value
5
Response from lg.comBy Ian, LG Social Media, June 23, 2023
Hey, Chris! Thanks for your review, and the kind words! We love to hear that your new monitor is living up to all of your expectations, be sure to let us know if we can ever help. ^Ian
Written by a customer while visiting lg.com
Posted by: Vulcan1954
from Colorado
Verified Purchase:Yes
We purchased this monitor to replace my wife's deceased one based on great reviews and the decent price. At first we were put off by the extra wide dimension but soon realized it was just what we needed.
Response from lg.comBy Tanisha, social/LG, June 15, 2023
We appreciate your fantastic review and are delighted to hear that you had a seamless shopping experience with us! Our team works diligently to ensure that our products meet your expectations and are delivered promptly. Thank you for choosing LG, and we can’t wait to serve you again in the future! So glad that you've made us a part of your family. ~Tanisha
Written by a customer while visiting lg.com
Posted by: SteveMidway
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a monitor and it broke within 2 months. I understand things happen, but I would have really appreciated a temporary loaner monitor for the ~3 weeks that I was without a monitor while it was being fixed.
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., July 7, 2023
Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Monitor. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
Written by a customer while visiting lg.com
Posted by: Willy851
from Rochester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This monitor was an addition to another LG monitor I have. This monitor taught me that the first monitor I had was not working properly but it was past warranty so I couldn’t do anything about it. This new monitor became my main monitor and then 3 1/2 months after purchase it died. Wouldn’t even power on. With it still under warranty LG took it back for repair and currently I am still waiting for it to be returned.
Quality
4
Features
3
Value
5
Response from lg.comBy Sam Jordan Caguioa, LG Social Media, July 19, 2023
We sincerely apologize for the troubles you've had with your LG monitor. We understand the inconvenience you've experience with both your previous monitor, which fell outside of the warranty period, and the new one, which failed just a few months after purchase. We're actively working to provide swift resolution to your unit. For updates or any concerns, please reach out to us privately on Facebook or Twitter at @LGUSSupport. Thank you for your understanding. ^Sam
Written by a customer while visiting lg.com
Posted by: LG 27 inch 4K monitor
from New York
Verified Purchase:Yes
I was so worried the monitor wouldn't sync up well with my new Mac Studio. It has been perfect so far. The picture quality is great, and the stand is stable and flexible. The size (27") is also perfect for my workspace.
Pros: ease of use
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Noirewhal
from Hoyt Lakes, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Needed repairs done and was dealt with politely and efficiently.
Pros: Performance
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: userlg1234
from california
Verified Purchase:Yes
Monitor is not working and getting blank in 5 mins after turning the power on.
None of the team members responded.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 6, 2023
Hey there. Thank you for leaving us a review regarding your monitor. We definitely want to ensure that you're getting a good quality service with your unit. Sadly, this is not the case, and we'd like to further investigate. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com