Customer reviews from Dymo.com
DYMO - LabelWriter 450 Twin Turbo Desktop Label Printer - Black
Average customer rating
2.1
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
15
4 Stars
5
3 Stars
6
2 Stars
10
1 Star
50
25%of customers recommend this product.
(
12 out of
48)
Customer Reviews for DYMO - LabelWriter 450 Twin Turbo Desktop Label Printer - Black
Customer Rating
1
One day it just decided to die
on December 7, 2021
Posted by: CiCi
from California
I print labels every day and I usually don't have a problem. I've had issues with this product don't get me wrong but I can usually fix the issue. NOT TODAY. I've tried everything and I cannot get this darn thing to print a simple label!!! I guess it's time for a new one, from a different brand.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, December 9, 2021
Hello, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 450 Twin Turbo. All feedback is valuable to us and helps us develop ourselves further to provide the best possible consumer service. We apologize our product has not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Product has failed
on December 12, 2021
Posted by: ladybella
from connecticut
I have used the label maker for years worked great then software and driver updates it stopped working on my mac
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 13, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for contacting us regarding our DYMO LabelWriter 450 Twin Turbo. To resolve the issue, please check and make sure the new software update is compatible with your operating system. You can refer to the compatibility chart on the dymo website by clicking this link:
https://www.dymo.com/compatibility-chart.html. Sincerely, DYMO North America Team If you are still having issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
https://www.dymo.com/compatibility-chart.html. Sincerely, DYMO North America Team If you are still having issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
DYMO CONNECT??? NOPE NOPE NOPE NOPE NOPE
on August 22, 2022
Posted by: TFarquhar
from California
Like so many others here, I have been using LabelWriters for many years and love the printer itself. The software? Not so much. I would also like the old Dymo Label software. I do not like the new Connect version. Where can I download this older software without risking my computer to phishing download sites, please? The ratings at the bottom of this post is for the software and not the hardware.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 25, 2022
Hello.
We apologize for the inconvenience caused. I would like to inform you that DYMO Label Software v8 is still available on our website to download and install. However, we appreciate your feedback and it is valuable to us to improve our software and products time to time.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the inconvenience caused. I would like to inform you that DYMO Label Software v8 is still available on our website to download and install. However, we appreciate your feedback and it is valuable to us to improve our software and products time to time.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
DYMO Connect is terrible, use DYMO Label.
on April 24, 2023
Posted by: ajrietveld
DYMO Connect makes simple tasks difficult and is a serious downgrade to the previous software. One major, but not the only, frustration is the device address book is no longer accessible and requires connecting to either Google or Microsoft contacts. I dread using the "new" DYMO Connect software. The previous DYMO Label software is accessible via this product page, however after a while the latest version of macOS reports the software is no longer useable and suggests it be removed. A quick removal and re-installation of the software seems to "fix" it until the next time.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, April 24, 2023
Hello.
We cordially apologize foe the issues you are experiencing with our new software DYMO Connect. We tried to simply the software and make it more user friendly, but we unfortunately failed in your case. We also would like to inform you, address books are still usable from DYMO Label software and new address can be also created on DYMO Connect. Our website still having old software to download and install. We appreciate your feedback which helps us in improving our software.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We cordially apologize foe the issues you are experiencing with our new software DYMO Connect. We tried to simply the software and make it more user friendly, but we unfortunately failed in your case. We also would like to inform you, address books are still usable from DYMO Label software and new address can be also created on DYMO Connect. Our website still having old software to download and install. We appreciate your feedback which helps us in improving our software.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Printer freezes when switching label sizes.
on December 27, 2024
Posted by: rodell
from Location doesn't make my printer work or not.
Brand new printer freezes when switching label sizes in the software. You have to power cycle the printer to get it to print after changing label sizes. I contacted support about this issue and they tried to suggest that my printer had failed. Mind you - it's new. Now there's a software update and it created new problems. It didn't uninstall the old version, it has fun new bugs. Amazingly, they didn't even address the old problems. It seems like we're just stacking issues now. So with this support experience, and the terrible software (it's REALLY bad), I cannot recommend this product.
*Updated: Since DYMO responded to me I figured I'd try their support advice. The URL provided is a dead link. This is the type of support I was expressing issues with previously. It would be nice if I would have actually got support, instead it was a canned message about compatibility. Despite my OS and system specs being completely in-line with DYMO expectations. They don't even update their URLs for support downloads. How can I fix the issues I'm having if support can't even get me to the right URL? This is what I mean by stacking issues...
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 27, 2024
Hello.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have faced with your new printer and software. This is certainly not the experience we aim to provide, and we want to make it right.
For the issue you have mentioned regarding label size switching and the freezing problem, it’s possible that the current version of the software may not be functioning optimally. We recommend uninstalling the DYMO Connect software and instead installing the DYMO Label Software 8.7.4 from our compatibility chart available at (http://www.dymocompatibilitychart.com). This version is often more stable and may resolve the freezing and other performance issues you're experiencing.
Your feedback is crucial to improving our products and services, and we will ensure that these issues are reported to our development team for further action.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have faced with your new printer and software. This is certainly not the experience we aim to provide, and we want to make it right.
For the issue you have mentioned regarding label size switching and the freezing problem, it’s possible that the current version of the software may not be functioning optimally. We recommend uninstalling the DYMO Connect software and instead installing the DYMO Label Software 8.7.4 from our compatibility chart available at (http://www.dymocompatibilitychart.com). This version is often more stable and may resolve the freezing and other performance issues you're experiencing.
Your feedback is crucial to improving our products and services, and we will ensure that these issues are reported to our development team for further action.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Good printer. Horrible software
on June 12, 2022
Posted by: jjones
I've used DYMO Label Software for years. Then, I made the mistake of cutting over to the new Connect Software. Yes - a BIG mistake. Where the heck did all my labels go?! Over a 100 labels, and this software doesn't even have the decency to import from the old package!!! The old stuff was intuitive and easy to use. This new stuff is so bad that I have no choice but to scrape it off the bottom of my shoe and go back to the old software. The printer itself is great, but the software kills it. It may be time to go with a different brand of label maker. DYMO should be ashamed of this crap.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, July 7, 2022
Hello.
We sincerely apologize for the inconvenience caused.
We would like to kindly inform you that if your labels were saved then you should be able to locate them in the following folders: <C:\Users\username\Documents\DYMO Label\Labels> and <C:\Users\username\Documents\DYMO Label\Address Books>. After locating your labels, it is possible to browse for them and import them into the DYMO Connect Software.
If you would like to install the DYMO Label Software instead, it is still available for download from our website.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
We would like to kindly inform you that if your labels were saved then you should be able to locate them in the following folders: <C:\Users\username\Documents\DYMO Label\Labels> and <C:\Users\username\Documents\DYMO Label\Address Books>. After locating your labels, it is possible to browse for them and import them into the DYMO Connect Software.
If you would like to install the DYMO Label Software instead, it is still available for download from our website.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
What a clunker
on September 18, 2021
Posted by: FredF
Have owned multiple Dymo printers over the years. This is the latest, but every time I go to print, it is "offline". Replaced the USB cable, but that doesn't help. Unplug power cord and plug it back in - immediately started spewing labels, some blank, some not, and since I was messing with the power cord (on the bottom) I was holding the printer, so the labels fed back into the feeder, wrapping up like a loose shirt in the power take off of a tractor. Once that got unclogged and tried to reload the labels, it decided to just start feeding blank labels for a while. Managed to catch them and pull them back in, only to release the release lever and have it do it all again. So went looking for answers on Dymo - oh, new software? Great, let's try that. Hmm, how convenient, it doesn't know how to read the old address book, so you have to manually export to NON-Dymo format to reimport into the new software. Which apparently does just about everything under the sun...except just print a label. I did see an option to print the entire imported file, but really no indication if it would print any of them correctly - just a bunch of fields in a CSV file. So back to the old software, which it seems is the best option. Sadly, this is an entire exercise in resurrecting the perpetually offline printer every time I need to print a label. This is about the farthest from convenient or even useful I've ever seen. I know the state of software engineering is in shambles and the bar for "release version" is basically if it doesn't cause any fatalities it's good to go. Thanks for your contributions to the the pile of useless software we have to choose from when we feel like wasting a few hours of precious life when we want to mail a letter.
Response from Dymo.comBy Consumer Care, September 20, 2021
Hello, this is Kasia from DYMO Consumer Care. I apologize that you experienced issues with our product. If you are still having issues with your printer, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
Terrible Software
on September 9, 2021
Posted by: Ange
from Texas
This printer worked great before the new software came out. The software "upgrade" complicated simple tasks and I now dread using it.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, September 13, 2021
Hello, this is Kasia from DYMO Consumer Care. Thank you for providing your feedback for the DYMO Connect software. We apologize that our new software has not met your expectations. We expect the best from our products, and it seems, on this occasion, we have let you down. The older DYMO Label software is still available for download on our website. Our developers are currently working on updating DYMO Connect to meet the requirements of our consumers.
Written by a customer while visiting Dymo.com