Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Average customer rating
4.6
(847 Reviews)
Rating breakdown 847 reviews
5 Stars
634
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Customer Rating
1
No continuous music
on May 8, 2025
Posted by: Jackie
Gender:Female
Length of ownership:1 month
I have owned many different types of headphones and I have never had any issues with listening to my playlists from any of my paid subscriptions. I have Amazon music, Pandora, YouTube and Spotify. I fly often, long flights and I have never had issues with my music playing nonstop. With these headphones, my music stops, as soon as i put on the headphones, there is a quick pause and for some reason my playlists don't have continuous play. They stop after every song and I have to manually play the next song or sign back in on my phone and it triggers the music to continue playing. I switched out my headphones just to see if it was my phone, but it wasn't. I played around in the Bose app and couldn't find anything that needed to be switched on or updated so I can have continuous music. I checked my music apps and they seem to be fine. The issue only occurs with Bose. It's sad and inconvenient, especially for the price paid.
Response from bose.comBy Bose, Customer Support, May 9, 2025
Thank you for the detailed feedback, we can understand how frustrating that must be, especially during long flights. What you’ve described definitely isn’t the experience we aim to deliver. To address this, a good first step is to ensure that the headphones are up-to-date, by using the app. For direct assistance, please reach out to our support teams for expert troubleshooting. You can get in contact via Social Media or directly on our website at: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable and long lasting battery
on May 8, 2025
Posted by: EmmGee
Gender:Female
Length of ownership:1 month
Fantastic for flying and around the house. Overseas flight used only 20% of the battery and they were comfortable the whole way.
Written by a customer while visiting bose.com
Customer Rating
5
Very Good Performance
on May 10, 2025
Posted by: MTM
Gender:Male
Length of ownership:1 month
Used them on my first airline trip after purchase, replaced headphones from another manufacturer that were 7 years old. Obviously technology has improved, the Bose QC Ultra are impressive. Still getting use to all the features but outstanding sound and noise control.
Written by a customer while visiting bose.com
Customer Rating
5
Bose v Apple
on May 10, 2025
Posted by: Igotchew
Gender:Male
Length of ownership:3 months
I’ve had Bose noise-canceling headphones for about 15 years—it was time for a replacement. The ear cushions were crumbling and leaving black rubber on my head n ears. This new version, I’ve had for a month… incredible sound. My daughter has the new Apple ones. The Bose case is better, but Apple’s ear cups detach for easier cleaning/replacement. Both have amazing sound. Apple costs $100 more.
Written by a customer while visiting bose.com
Customer Rating
2
on May 10, 2025
Posted by: George
Gender:Male
Length of ownership:1 month
worked OK first week. then disconnected from my laptop and I had to sync again. did that twice . I switched to my Bose Earbuds.
Written by a customer while visiting bose.com
Customer Rating
1
Setting up problems
on May 11, 2025
Posted by: Gary Howard
I bought these for my wife for Mothers day, can not get them to set up. Need help, 82 years olds, borne analog, have problems with digital.
Response from bose.comBy Customer Support, May 12, 2025
Thanks for reaching out to Bose for support. We're delighted to hear that you purchased Bose QuietComfort Ultra Headphones for your wife for Mother's Day!
While Bose QuietComfort Ultra Headphones is super easy to get set up right out of the box, if you have any questions, or need a hand, our helpful service team are just a phone call away and would love to help you out. Please contact us on Tel: 1-800-278-1083, and we'll help you get up and running. Hope to hear from you soon!
Regards
Jolie - Customer Support
While Bose QuietComfort Ultra Headphones is super easy to get set up right out of the box, if you have any questions, or need a hand, our helpful service team are just a phone call away and would love to help you out. Please contact us on Tel: 1-800-278-1083, and we'll help you get up and running. Hope to hear from you soon!
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
they sync fast
on May 12, 2025
Posted by: Top
Gender:Male
Length of ownership:1 week
I purchased this headset and I am very happy with the quality and performance of the headphones . I would recommend it to anyone who wants a quiet place to listen to music.
Written by a customer while visiting bose.com
Customer Rating
4
Amazing sound.
on May 13, 2025
Posted by: Ale
Gender:Female
Length of ownership:1 week
I'm so happy with this headphones, the only problem that keeps bothering me is, when I wearing them, the music suddenly stops, and I have to press "play" so the music continues. Otherwise they're the best headphones in the market.
Written by a customer while visiting bose.com