Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Average customer rating
4.6
(847 Reviews)
Rating breakdown 847 reviews
5 Stars
634
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Customer Rating
1
Don’t bother get the originals !
on November 10, 2024
Posted by: Willabee
Gender:Female
Length of ownership:1 year or longer
I love the originals so I thought these would be a great upgrade. The sound quality is great HOWEVER every other new feature about these headphones is a disappointment. The auto turn off feature when you take the headphones off is annoying. The new touch volume button isn’t great for changing the volume quickly. The worst thing is the headphones pinch my skin when I take them off my ears and rest them around my neck. The older model is also much more comfortable for a long period of time. All around not a good upgrade and I repurchased the old model to replace my current pair.
Response from bose.comBy Customer Support, November 11, 2024
Hello, thanks for leaving your review of the QC Ultra Headphones. It's great to hear you were impressed by the sound quality, but it's disappointing you weren't entirely satisfied with the other aspects of it and will certainly feed these comments on comfort back to our designers.
With regard to auto-off, this can be adjusted/disabled within the app's settings (see: https://www.bose.co.uk/en_gb/support/articles/HC2462/productCodes/QCUH-HEADPHONEARN/article.html for instructions)
Thanks again for leaving your thoughts, I hope you have a better experience with your next Bose purchase!
Jeff - Customer Support
With regard to auto-off, this can be adjusted/disabled within the app's settings (see: https://www.bose.co.uk/en_gb/support/articles/HC2462/productCodes/QCUH-HEADPHONEARN/article.html for instructions)
Thanks again for leaving your thoughts, I hope you have a better experience with your next Bose purchase!
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not perfect
on November 15, 2024
Posted by: Jamppa
Gender:Male
Length of ownership:6 months
Sounds quality is not bad but at the price point you expect better battery life and connectivity.
Response from bose.comBy Customer Support, November 15, 2024
Thank you for your feedback! We're glad to hear you found the sound quality great, but we understand your concerns about battery life and connectivity. Your insights are important, if there's anything we can assist you with in the meantime, please let us know. You can reach out to our team for support using this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
These are an experience
on November 15, 2024
Posted by: JayK
Gender:Male
Length of ownership:6 months
These are better than the sonys. And I mean both the headphones and the earbuds. If you like low end deep bass, get these. If you prefer a higher end tight/punchy headphones, get the sony xm5. But after using these for a while, the sonys remind me of a demo version of what they could be.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome headphones
on November 16, 2024
Posted by: PJ
Gender:Female
Length of ownership:1 year or longer
Awesome sound. Your music experience is crystal clear. Powerful sound when needed.
Written by a customer while visiting bose.com
Customer Rating
3
Don't trade in your 700s if you like their control
on November 16, 2024
Posted by: Paul O
Gender:Male
Length of ownership:3 months
The QC Ultras are comfortable, sound great, and have excellent noise cancelling, but I expected that. I much prefer the touch controls of the QC700 and I wish the Ultras had the same controls. The longer battery life of the Ultras is nice, but my 700s had a recharging case. I regret trading in my 700s for the Ultras for a relatively small discount. The Ultras fit a little more securely.
Response from bose.comBy Global Customer Service, November 18, 2024
I'm happy to hear you like the comfort and sound that the QuietComfort Ultra Headphones provide, as well as their ANC performance. It's true that small differences in functionality will sway some customers in favor of the 700s, while others will prefer the Ultras. If there's a specific touch control you're missing, you can always contact our support team, and we'll advise as best we can: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Very good sound and NC, but a few problems
on November 16, 2024
Posted by: Captain Kickass
Gender:Male
Length of ownership:1 year or longer
I've had these for a little under a year and I have mostly good things to say about them. Very nice sounding and very good noice cancelling are about what you'd expect for the price. The immersive audio processing is a nice bonus. A little bit overhyped, but a nice feature. Dual Bluetooth connectivity works...mostly. they will occasionally lose connection or randomly shut off and I have to go through a cold restart or they reconnect without any sound. This happens at least once a day
The ear pads are quite comfortable...and quite flimsy. The stitching was coming apart after just a couple of months. I use them daily and after repscing the pads once from Bose and having them come apart after a few more months I bought pads from a third party manufacturer. Bose charges $30 for the pads so there's no excuse for the lack of durability.
The ear pads are quite comfortable...and quite flimsy. The stitching was coming apart after just a couple of months. I use them daily and after repscing the pads once from Bose and having them come apart after a few more months I bought pads from a third party manufacturer. Bose charges $30 for the pads so there's no excuse for the lack of durability.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome headphones!!!!
on November 17, 2024
Posted by: Tankboy140
Gender:Male
Length of ownership:6 months
Top quality product. From comfort to performance, these headphones are the best I've ever owned. Incredible range let's me walk around the house with them and never have loss of signal. I've been recommending them to all of my friends. Bose simply makes the absolute best!!!!
Written by a customer while visiting bose.com
Customer Rating
2
They wont connect
on November 18, 2024
Posted by: luna23
Gender:Female
Length of ownership:1 year or longer
For some reasons these headphones will not connect with my computer. I'm not sure what to do.
Response from bose.comBy Customer Support, November 19, 2024
Hi Luna,
Please reach out to us for support as we'd love to help with connecting the headphones to your computer: https://bose.life/contact
Nic - Customer Support
Please reach out to us for support as we'd love to help with connecting the headphones to your computer: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com